[mcdanielnc89]

Hello and God Bless,

I am having some problems with my Windows XP Media Center Edition 2004 computer. At times it just wants to shur down all of a sudden while I'm working or trying to do things. I have scanned for Malware/Spyware/Virus's etc... I have none. Does anyone happen to know what's going on?


Thanks,
-Nathaniel

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Hello Nathaniel,

Is this a desktop or a laptop system? You may be having an overheating issue and should make sure that all the fans and vents are clear of dust. Blow them out with an air can to make sure everything is clean. If you have a desktop, pop the case and clear the dust in there as well, using appropriate anti-static precautions of course.

Regards,

Ax

[Ax238]

Hello Nathaniel,

Is this a desktop or a laptop system? You may be having an overheating issue and should make sure that all the fans and vents are clear of dust. Blow them out with an air can to make sure everything is clean. If you have a desktop, pop the case and clear the dust in there as well, using appropriate anti-static precautions of course.

Regards,

Ax

[Kelvin]

Do you have a BSOD (Blue Screen Of Death) error? If so, then you should write it down when it happens and post the information here.

First, disable automatic restarting so you can copy the info shown on screen when the BSOD comes.

1.) Open My Computer.
2.) Right-click anywhere on the folder and select Properties.
3.) Select the Advanced tab.
4.) Select Startup And Recovery Settings.
5.) Uncheck 'Automatically Restart' in the System failure part.

Do not simply alter any info here as it'll damage your computer if meddled incorrectly.

When the BSOD appears, you should copy the code and what it says on the screen.


Also, if it is a hardware problem, it might be the PSU or fan. If it is a software problem, it'll be a corrupt driver.

~Kelvin

[mcdanielnc89]

Okay, I will dust the tower out. I have a desktop. I haven't ever gotten BSOD. So It might jsut be all dusty, lol...

[Ax238]

Let us know how it goes.

[mcdanielnc89]

Okay, I had dusted it out and it has shut down on me once.. I dunno what else it could be or where to find the problem..

[Kelvin]

Ok, so now it isn't a BSOD or dusty fan.

So, it might be a problem with the fan. Is it overheating? Try turning the CPU to face an open space, and let it run. Put your hand behind the fan (don't put it too close) and feel the heat. Is it very hot, hot or just warm?

~Kelvin

[mcdanielnc89]

seems to be "warm".

[Ax238]

Warm would mean it's normal to me. Please go into the Event Viewer and see if/what errors occurred at the time you get this error message.

Click Start-->Run and type eventvwr.msc and hit Enter.

Look under System AND Applications for items with RED X's that happened at the SAME time as your problem...List them here.

Ax

[mcdanielnc89]

seems to be service control manager that is what the red x's are anyhow. and system error. event numbers are 7023, 7034, and 1003

Edited by mcdanielnc89, 07 December 2007 - 04:21 PM.

[$unÐan¢e]

You say you've scanned for Spyware/Malware. What programs did you use? You should use at least 3 different programs to scan for spyware. AdAware, Spybot S&D, and A-squared are highly recommended.

[mcdanielnc89]

I used Ad-Aware and SUPERAntiSpyware, and scanned for viruses using AVG.

[Ax238]

OK, we might need to see some more information on those errors that you posted:

• Double-click the error message to bring up the information.
• Click the third button on the right side of the information window (copies information)
• Paste the information here
• Repeat for each error message

Thanks,

Ax

[mcdanielnc89]

Here you go I added the Application ones as I forgot them.

ONE:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 12/7/2007
Time: 8:41:25 PM
User: N/A
Computer: YOUR-YSVH9TW6R6
Description:
The Computer Browser service terminated with the following error:
This operation returned because the timeout period expired.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


TWO:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: 12/7/2007
Time: 8:37:27 PM
User: N/A
Computer: YOUR-YSVH9TW6R6
Description:
The NetmanConnections service terminated unexpectedly. It has done this 1 time(s).

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Three:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 12/7/2007
Time: 7:56:53 PM
User: N/A
Computer: YOUR-YSVH9TW6R6
Description:
The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Four:
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 12/7/2007
Time: 7:08:31 AM
User: N/A
Computer: YOUR-YSVH9TW6R6
Description:
Error code 1000000a, parameter1 00000000, parameter2 00000002, parameter3 00000000, parameter4 804dbc95.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 30 1000000
0020: 61 20 20 50 61 72 61 6d a Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 30 2c 20 000000,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 38 30 34 64 00, 804d
0050: 62 63 39 35 bc95

Five:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 12/7/2007
Time: 8:36:35 PM
User: N/A
Computer: YOUR-YSVH9TW6R6
Description:
Faulting application services.exe, version 0.0.0.0, faulting module services.exe, version 0.0.0.0, fault address 0x00091864.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 65 72 ure ser
0018: 76 69 63 65 73 2e 65 78 vices.ex
0020: 65 20 30 2e 30 2e 30 2e e 0.0.0.
0028: 30 20 69 6e 20 73 65 72 0 in ser
0030: 76 69 63 65 73 2e 65 78 vices.ex
0038: 65 20 30 2e 30 2e 30 2e e 0.0.0.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 30 39 set 0009
0050: 31 38 36 34 0d 0a 1864..


Six:
Event Type: Error
Event Source: AVG7
Event Category: Error
Event ID: 100
Date: 12/7/2007
Time: 3:59:54 PM
User: NT AUTHORITY\SYSTEM
Computer: YOUR-YSVH9TW6R6
Description:
2007-12-07 21:59:54,203 YOUR-YSVH9TW6R6 [001560:001580] ERROR 000 AVG7.WTS.CAvgAmWts ProcessIdToSessionId(3600) call failed with WIN32 error 87, returning session id is 0



Seven:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 12/7/2007
Time: 7:18:17 AM
User: N/A
Computer: YOUR-YSVH9TW6R6
Description:
Fault bucket 587094217.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 35 38 37 30 39 34 32 31 58709421
0010: 37 0d 0a 7..


Eight:
Event Type: Error
Event Source: ESENT
Event Category: General
Event ID: 489
Date: 12/6/2007
Time: 10:19:10 PM
User: N/A
Computer: YOUR-YSVH9TW6R6
Description:
msnmsgr (632) An attempt to open the file "\\.\C:\Documents and Settings\DawnSu\Local Settings\Application Data\Microsoft\Messenger\[email protected]\SharingMetadata\Working\database_96D8_8555_D885_3491\fsr.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Nine:
Event Type: Error
Event Source: ESENT
Event Category: Logging/Recovery
Event ID: 455
Date: 12/6/2007
Time: 10:19:20 PM
User: N/A
Computer: YOUR-YSVH9TW6R6
Description:
msnmsgr (632) \\.\C:\Documents and Settings\DawnSu\Local Settings\Application Data\Microsoft\Messenger\[email protected]\SharingMetadata\Working\database_96D8_8555_D885_3491\dfsr.db: Error -1032 (0xfffffbf8) occurred while opening logfile \\.\C:\Documents and Settings\DawnSu\Local Settings\Application Data\Microsoft\Messenger\[email protected]com\SharingMetadata\Working\database_96D8_8555_D885_3491\fsr.log.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Ten:
Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8001
Date: 12/5/2007
Time: 5:53:47 AM
User: N/A
Computer: YOUR-YSVH9TW6R6
Description:
End Backup of 'C:' 'Warnings or errors were encountered.'

Verify: Off
Mode: Append
Type: Normal

Consult the backup report for more details.


For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Eleven:
Event Type: Error
Event Source: NTBackup
Event Category: None
Event ID: 8019
Date: 12/5/2007
Time: 5:53:52 AM
User: N/A
Computer: YOUR-YSVH9TW6R6
Description:
End Operation: Warnings or errors were encountered.
Consult the backup report for more details.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Twelve:
Event Type: Error
Event Source: Media Center Phone Service
Event Category: None
Event ID: 8
Date: 11/21/2007
Time: 2:27:08 PM
User: N/A
Computer: YOUR-YSVH9TW6R6
Description:
Initializing the telephony service failed with error 0x80040154.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


13:
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 12/2/2007
Time: 10:47:04 PM
User: N/A
Computer: YOUR-YSVH9TW6R6
Description:
Fault bucket 557959188.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 35 35 37 39 35 39 31 38 55795918
0010: 38 0d 0a 8..


14:
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 12/2/2007
Time: 10:46:55 PM
User: N/A
Computer: YOUR-YSVH9TW6R6
Description:
Hanging application iTunes.exe, version 7.5.0.20, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 54 75 6e 65 73 iTunes
0018: 2e 65 78 65 20 37 2e 35 .exe 7.5
0020: 2e 30 2e 32 30 20 69 6e .0.20 in
0028: 20 68 75 6e 67 61 70 70 hungapp
0030: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0038: 20 61 74 20 6f 66 66 73 at offs
0040: 65 74 20 30 30 30 30 30 et 00000
0048: 30 30 30 000

[Ax238]

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 12/7/2007
Time: 7:08:31 AM
User: N/A
Computer: YOUR-YSVH9TW6R6
Description:
Error code 1000000a, parameter1 00000000, parameter2 00000002, parameter3 00000000, parameter4 804dbc95.

This is consistent with an event log that would occur if you have a BSOD.

Are you sure you disabled automatic restarting as Kelvin suggested here?