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Tracking IT issues


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#1
LynnAisling

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Greetings!! Does anyone have any good recommendations for tracking IT issues? Even something as simple as an excel sheet. I need to be able to share it between myself and the IT company I use for issues above my head. Yes, Yes I know I should not admit that I don't know anything. :)
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#2
hfcg

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This is a very good question.
With a home computer, or single workstation I would suggest Event viewer.
In this case you are asking about a program to monitor events on a network so your IT company can see what is going on.
Your IT company will be able to answer your question, that is what you pay them for.
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#3
LynnAisling

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Thank you for the response. It's actually my responsiblity to track issues going on in our companies and our sat. offices. We had agreed we'd use an xls format so I was wondering if someone else had something like that.
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#4
ScHwErV

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So this is not issues with a single machine, its issues company-wide?

There are multiple "help desk" systems that are web based. They store any "work orders" which you can use to track any problems or systems.
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#5
dsenette

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if you've got the time and equipment (you need a server that can run this....not a dedicated server...but a server with IIS) you could check out microsoft's sharepoint services server.....it's free...and they've got a "helpdesk" template to allow you and your users to create their own help tickets...then you'd give your outside IT firm access to the website from outside and they can track the issues, mark them as complete etc...

another free optioin would be to check out spiceworks...it's an "assett management" package that scans your network and catalogs all your hardware, software, etc.. (even gets serial numbers where possible) and it also has a helpdesk feature....again the IS people would need to have access...but that's not terribly difficult to achieve
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