Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Printer/mouse problem - system affected by viruses/malwares [RESOLVED]


  • This topic is locked This topic is locked

#31
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Phew that is the first time I have required the recovery consol - I am glad you installed it

Could I have a new Hijackthis log please
  • 0

Advertisements


#32
samsungR50

samsungR50

    Member

  • Topic Starter
  • Member
  • PipPip
  • 49 posts
Ok, here is the new log file...
Thank you!

Attached File  hijackthis.txt   15.36KB   52 downloads
  • 0

#33
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Ta :)

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

O21 - SSODL: adsnv - {8F61586C-5D1B-4c76-BB3A-3B88F96A18B0} - (no file)

Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis.


How is your system now
  • 0

#34
samsungR50

samsungR50

    Member

  • Topic Starter
  • Member
  • PipPip
  • 49 posts
Hi... My system is still infected after fixing with HJT as per the instruction...
Still have error with the printer... please see attached a printscreen showing the error message when i attempt to add a printer...

Sans_titre.JPG
  • 0

#35
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
OK from my scant knowledge of French I believe that states that the spooler service is not running.

Go to Control Panel
Select Administrative tools
Select Services
Locate Print Spooler
Right click Print Spooler
Select Properties
Select Start up type in the drop down box to Automatic
Click Start
Click apply
Close Services
Try and install a printer now


How is it now ?
  • 0

#36
samsungR50

samsungR50

    Member

  • Topic Starter
  • Member
  • PipPip
  • 49 posts
Hi, after i click on "Start" an error message appears saying that the specified file is missing (or not found)...

Please see attached...



Thanks...

Sans_titre_1.JPG
  • 0

#37
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Somewhere along the line you have deleted the spoolsv.exe file

Could you do a search on you computer to see if you have this file somewhere else.
Look in C:\Windows\system32 folder\i386

If you cannot find it you will need to extract it from your XP cd

I have zipped a copy of the file it will need to go into C:\Windows\system32 folder


  • 0

#38
samsungR50

samsungR50

    Member

  • Topic Starter
  • Member
  • PipPip
  • 49 posts
Hello!!!! i think it is working out now, after i copy and past the files that u provide to the System32 folder... Now after i click on the "Start" botton of the Print spooler propeties, the error message no longer appears... and it seems like i can also add new printers...

Also, all printers that i previously had come back now,,, i will try tomorow at my work place if i'll be able to print or not... and will let you know about the good news... Thank you so much for your help... :) :) Cheer up geekstogo team!!!
  • 0

#39
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
OK lets give you a quick clean up before you go and try it out. :) I will keep this thread open just in case

Now the best part of the day ----- Your log now appears clean :)

Double click OTScanit once again and you should see a CleanUp! button, press that button, you may get prompted by your firewall that OTScanit wants to contact the internet, allow this, a cleanup.txt will be downloaded, a message dialog will ask you if you want to proceed with the cleanup process, click Yes. This will delete all the tools you have downloaded plus itself

Now to get you off to a good start we will re-set your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your your restore point but this is my method:

1. Select Start > All Programs > Accessories > System tools > System Restore.
2. On the dialogue box that appears select Create a Restore Point
3. Click NEXT
4. Enter a name e.g. Clean
5. Click CREATE

You now have a clean restore point, to get rid of the bad ones:

1. Select Start > All Programs > Accessories > System tools > Disk Cleanup.
2. In the Drop down box that appears select your main drive e.g. C
3. Click OK
4. The System will do some calculation and the display a dialogue box with TABS
5. Select the More Options Tab.
6. At the bottom will be a system restore box with a CLEANUP button click this
7. Accept the Warning and select OK again, the program will close and you are done

Now that you are clean, to help protect your computer in the future I recommend that you get the following free program: It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?


Keep safe :)
  • 0

#40
samsungR50

samsungR50

    Member

  • Topic Starter
  • Member
  • PipPip
  • 49 posts
Ok thank you again. now i have a retore point named "Clean". and have performed the clean up of the old retore points... Also i have insalled the softwares as recommanded to prevent future infections... Thank you again for your helps... :) :)
  • 0

Advertisements


#41
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP