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I think I have been hacked!


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#1
candace777

candace777

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Hello and good evening, unfortuneately, I'm pretty sure my computer has been hacked. Can anyone please help!!!

First, I can't access certain programs, files, and even some of the settings on my pc and I am the only administrator account. It gives me some kind of message saying access denied, or something like that.

I'm not sure what else you need to know to help me, but please let me know asap!! Thank you!
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#2
Troy

Troy

    Tech Staff

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Hi there :)

For help, you'll want to head to the Malware section of this forum.

Specifically, follow all the instructions in this link (click here).

Step 5 will explain how you post a log. Make sure you start a new topic in the Malware forum (click here).

One of our experts will review your log and help you clean your machine like new :)

Just beware the forum is very busy, please don't reply to your own thread as it will look like somebody is already helping you. If it is 3 days or longer with no reply, feel free to post a New Topic in the Waiting Room (click here).

Cheers

Troy
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#3
candace777

candace777

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thank you so much! i have already started going through the steps... i will post the logs as soon as i get done.

again, thank you!!! :)
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#4
Troy

Troy

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You're welcome, once you get that log posted, one of our professional staff will be with you.

You'll definitely be in good hands. :)

Cheers

Troy
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