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AVIRA Rescue system won't run when "remove infected file"


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#1
olbo

olbo

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Hi

Booted up computer to find that it wouldn't start (even in Safe Mode), an error would pop up with something, all I can remember is something like "lsass.exe...0c000000..."
then got a black screen with the pointer.

Googled around and a repair was suggested, did this via the recovery console cd and all went ok but after I still got the error.

Tried the Avira rescue CD, at first attempt it found: TR/Kates.C Trojan but didn't delete it cause "protocol malware records only" was selected
I don't think it finished the scan properly...
I reboot and this time tried to select "remove infected file" but once selected the screen froze and I can't do anything.

I found this :
http://www.geekstogo...ot-t256247.html
He says that after deleting TR/Kates.C, he could boot his computer.

What solutions do i have now? Should I try another rescue soft?

Tks in advance for your help

Oli
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#2
olbo

olbo

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Ok
I found out that it was actually a glitch from the rescue tool (due to the resolution or version)

My question is now very simple for those who ever used this tool:
As this glitch happens when I click on "remove infected files"
Can I, instead, select: "Try to repair infected files et Rename files, if they cannot be removed"

Tks in advance for your comments.

Oli
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