[elreeds]

Hi

My Compaq Presario CQ71-235SA laptop keeps freezing. OS is Windows Vista Home Premium. This tends to be after a few minutes following Windows starting up. It will work for about 5 minutes and then it slows down to a complete stop, and all programs stop responding. Pressing Ctrl+Alt+Delete does not bring up 'task manager' and the other options, it just has a black screen with an error message of:-
Heading: "logon process has failed to create the security options dialog"
Message: "failure - security options"

Seeing as I'm unable to shut down windows properly, I have to press and hold down the power button. When I then turn the laptop on again, it comes up with a 'Windows Error Recovery' message and asks whether I would like to open windows in 'safe mode' or to 'start windows normally'. Then sometimes it skips to a scan, which says: "Checking file system on C:" and also says that "one of your disks needs to be checked for consistency". Everytime my laptop has done this scan, it has passed it.

What is causing this and what should I do?

Thank you very much.

Edited by elreeds, 16 November 2009 - 11:48 AM.

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I've just realised that it tends to freeze after my laptop acknowledges that it is connected to the internet. When it freezes, the blue spinning load wheel keeps spinning but I can't click on anything. It has previously made the icons on my desktop disappear (that has only happened once) and now the screen colour has faded a little; just like when you get security messages asking for access for a particular programme. This only happens once my laptop has frozen

[elreeds]

I've just realised that it tends to freeze after my laptop acknowledges that it is connected to the internet. When it freezes, the blue spinning load wheel keeps spinning but I can't click on anything. It has previously made the icons on my desktop disappear (that has only happened once) and now the screen colour has faded a little; just like when you get security messages asking for access for a particular programme. This only happens once my laptop has frozen

[Broni]

Same problem in Safe Mode?

[elreeds]

Yeah. When I load up windows in safe mode, it takes a while to log on too

[Broni]

That's normal.
Does it freeze in Safe Mode?

[elreeds]

Yes it does freeze in safe mode. I've contacted HP now though and it's being sent off because it needs a new hard drive apparently

[Broni]

Thanks for letting us know