[JimB1]

System issues a warning message such as "Windows must now restart because the Plug & Play service has terminated unexpectedly" (not always the same message, also get "DCOM service launcher service has terminated" and others) followed in 1 minute by a shutdown and auto-restart. This happens randomly and anywhere from once a day to 10 or more times a day. Any help would surely be appreciated.

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Hey JimB1.

Try this:

1. Boot into Safe Mode (Restart and tap the F8 key repeatedly.Use the up/down arrow keys to make selection into Safe Mode).
2. Go to Start
3. Type in the search box rstrui.exe
4. Press Enter
5. Choose a System Restore Point before these errors began
6. Follow the prompts and then restart normally

Let me know if your system stability improves.

Edited by Robin Hood, 21 January 2010 - 06:29 PM.

[Robin Hood]

Hey JimB1.

Try this:

1. Boot into Safe Mode (Restart and tap the F8 key repeatedly.Use the up/down arrow keys to make selection into Safe Mode).
2. Go to Start
3. Type in the search box rstrui.exe
4. Press Enter
5. Choose a System Restore Point before these errors began
6. Follow the prompts and then restart normally

Let me know if your system stability improves.

Edited by Robin Hood, 21 January 2010 - 06:29 PM.

[JimB1]

Thanks for the idea. A couple of things:
1. It didn't work. I went down again within a minute of re-booting.
2. I only had one restore point. How do I get more?

[Robin Hood]

Thanks for the idea. A couple of things:
1. It didn't work. I went down again within a minute of re-booting.
2. I only had one restore point. How do I get more?

Hey,
Ok.

As for the System Restore, you can only get more by making them yourself.

Reboot your computer and press F8 repeatedly. Does the option Use last Known Good Settings appear? If so, choose that option and let me know if it restarts.

[JimB1]

I found a "Last good configuration" choice and used that. I'll let you know if there's any change. Thanks.

[JimB1]

OK. System stayed up for 32 minutes before going down with the Plug & Play message again. Last good configuration didn't work. Any more suggestions? Thanks again.

[rshaffer61]

• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error
  • Information
  • Warning

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 3 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
  In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply

[JimB1]

Downloaded tool. Ran it. Selected "System", "Error", "Information", and "Warning". Clicked radio button and put "3" in the 1 to 20 box. Clicked the Run button. Got "VEWvo1c (exclamation point in yellow triangle)" message: Run-time error '75': Path/File access error. Tried it twice with same result. The tried the date of events entry and got the same message.

[rshaffer61]

Please follow the steps below to enter the Event Viewer program in XP. This will give me more information into what is causing your issue.

Go to
Start and then click on Run
Type in eventvwr.msc and press Enter
On left side click on Applications On right side look for any RED X about the time of a incident
On left side click on System. On right side look for any Red X about the same time of a incident
Also look for any yellow exclamation mark at the same time in either of the above
If you find any double click on one at a time and take a screenshot.
To take a screenshot click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start
All Programs
Accessories
Paint
In the empty white area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop

Include as a attachment in your next reply
If your attachment is to big to attach then go to Mediafire .
Register and upload your file.
Then reply with the link located to the right of your now uploaded file on Mediafire



Please follow the steps below to enter the Event Viewer program in Vista. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.

Method One
• Go to
• Start
• In the Search box type in Event Viewer in the search box and press Enter
• From this point you can follow from step four from the below method as they will be the same.
Method Two
• Go to Start
• Right click on the Computer Icon and select Manage
• Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
• On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
• Look for the ones that correspond to the times that your issue occurred.
• If any are found please double click and expand the error. This will open and give you more information on the error.
• Please include that in your next reply.

[BlackOxide]

Just poking in for a second... Rshaffer, I believe VEW is displaying an error because in Vista you have to right click VEW.exe and 'Run as Administrator' if I remember correctly

[rshaffer61]

You are probably correct BlackOxide
Try right click on the VEW program and then click on Run as Administrator. Does it work now?

[JimB1]

How do I get the screenshots into my reply? They don't coy into the fast reply window.

I’m going up and down like a yo-yo. Extremely difficult to do anything time consuming.

[rshaffer61]

You need to click on Add Reply and that will take you to the window where you can attach the screenshot.
Also go HERE and it will walk you through how to attach a image to a post.

[JimB1]

I’m going up and down like a yo-yo. Extremely difficult to do anything time consuming.

The applications window had 1 info message repeated many times from May, 2008 until the present: “MCupdate terminated at DATE TIME.”

The systems window has 53,624 events. Many of them yellow warnings or red errors.

[JimB1]

I'll have to post them one message at a time.

Here's the first two. They're early ones (last year).

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