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Unknown Freeze?


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#1
AQUA258

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I run ATF, MALWAREBYTE, REGSEEKER, ADVANCE SYSTEM CARE on a regular basis. So far no baddies have shown up, all scans come back clean. I recently ran TREND HOUSECALL and that came back clean. Avast does a boot scan and that too is clean.

The prob here is that my screen (regardless of what site i'm in) just freezes, sometimes it sorts itself out and things start to move again. Other times i cant even log out i have to hold the button on my high tower to force it to exit.
E.G. If i'm logged into facebook and playing an APP. The screen freezes and i cant get back to homepage.

Oh, when the screen freezes there is no noises coming from the high tower, yet sometimes prior to it all freezing it sounds like something is loading itself up. Lots of moaning and groaning.

Ive tried checking the cpu usage in task manager when i hear all the gurgling and its showing me its through the roof 100%.

At first i thought it was my server and that the internet was dropping out. They tell me its not, i even went to the extent of changing the modem, just to be sure. The prob still keeps happening.

I recently got some help from one of your guys in the Malware section;
Topic: WHERE ARE?

Ran combofix and found a few things but the prob still persists.

This has been happening now for a few months...If it helps any in my original topic i said that probs seemed to have started when i received an update from Avast that had a bug. Before i realized what was going on it had deleted a lot of things. All my software/apps/cleaners could not start up. It was as if the programs were there but no guts in them...I had to delete most of the stuff and reload.
Since then this has been happening, now i don't know for sure if the 2 are related but thought it may help you knowing this. I did report this to Avast as a whole lot of other peeps did but I got no help because files had already been deleted.

I recently d/loaded Google Chrome, have more speed than ever before so i know its not just timing out.

Oh and it seems to keep saying that theres not enough Virtual Memory...It stays ok for a few days then the same thing comes up again.
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#2
Macboatmaster

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Please Click Start
Right click My Computer
Click Properties
and provide the info re the computer on the General Tab, deleting any personal info.
(I have brother-in-law in Perth, Cloverdale and 6 nephews spread around including one down in Dunsborough)
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#3
Macboatmaster

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After supplying the info in my first post, do this please and report results

Manually starting XP with a clean boot (advanced user only)
This section is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact Support. For information about how to contact Microsoft support, visit the following Microsoft Web site:
http://support.micro....com/contactus/ (http://support.micro....com/contactus/)
To manually start Windows XP with a clean boot, follow these steps:
Step 1: Start the System Configuration Utility
Click Start, click Run, type msconfig, and then click OK.
The System Configuration Utility dialog box is displayed.
Step 2: Configure selective startup options
In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
Click to clear the Process SYSTEM.INI File check box.
Click to clear the Process WIN.INI File check box.
Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, click Restart to restart the computer.
Step 3: Log on to Windows
If you are prompted, log on to Windows.
When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK.


PLEASE TAKE YOUR TIME and follow the setps carefully.

Edited by Macboatmaster, 05 April 2010 - 04:23 PM.

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#4
AQUA258

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XP
HOME EDITION
VERSION 2002
SERVICE PACK 2
COMPAQ
PRESARIO
AMD ATHLON™XP 2600+
2.08 GHz, 448mb of RAM


IT'S DEFINITELY A SMALL WORLD..LOL
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#5
AQUA258

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OK, ALL DONE...AND THEN...LOL
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#6
Macboatmaster

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2.08 GHz, 448mb of RAM
This is not the main cause, but is most certainly one of them.
XP on its own requires an absolute minimum of 256Mb of ram.
That is without running ANYTHING else.
What is the result pls of the clean boot, will the computer now run Facebook and will it then log out
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#7
AQUA258

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OK, Will have to get back to you...It doesn't have a prob starting/running anything, its the freezing that happens when i'm in. Not just facebook. The freeze happens randomly.

Give me some hours, maybe a day. If it's going to happen it will be soon. If it doesn't happen i'll pop back and let you know.
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#8
rshaffer61

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  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
    In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply
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#9
Macboatmaster

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OK I will wait to hear from you.
That is NOT the solution that is just to ascertain, that all the hardware is OK and the problem is either the amount of software OR a file corruption.
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#10
AQUA258

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I,m back as you can see. Here are the 2 logs;
IS THIS SUPPOSE TO LOOK LIKE THIS OR DID I DO SOMETHING WRONG?

Vino's Event Viewer v01c run on Windows XP in English
Report run at 06/04/2010 6:40:49 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


WHEN I RAN THIS FOR THE FIRST TIME IT SAID THAT CRASH DUMP WAS DISABLED AND THAT I SHOULD TURN IT ON. SO I DID AND THIS IS WHAT ITS SAYING NOW.

Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


No valid crash dumps have been found on your computer


--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

Crash dumps are enabled and no valid crash dumps have been found on your computer. In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.
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#11
rshaffer61

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Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#12
AQUA258

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Hey hey heres the pic you asked for.
DESKTOP.JPG


A few times today i had the same gurgling noises going on. Did a quick check of task manager and it was through the roof...flat line at 100%. It so sounds like something is loading on to the comp. Things on the screen would stop,start,stop,start...the whole time this thing gurgled. When the gurgling stopped everything goes back to norm.

Edited by AQUA258, 06 April 2010 - 08:34 AM.

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#13
rshaffer61

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OK on the screen you sent we can't see the free space in the upper right window.

Lets take a look at the hard drive and see what you have.

Go to
1: Start
2: My Computer
3: Right Click on "C" drive
4: Click on Properties
5: In this field it will tell you total drive space and also free space

Please include results in your next reply
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#14
AQUA258

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USED SPACE = 21.811.552.236 bytes 20GB

FREE SPACE = 13.775.843.328 bytes 12.8GB

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#15
rshaffer61

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Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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