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Laptop "loses" CD-ROM after win 7 upgrade


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#1
AF_Money

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So here's a tricky one. Here's my specs before we get started:

Acer Timeline 4810TZ.-4696
SU2700 1.3 GHz CPU
GMA4500MHD Intel video card
3Gb RAM
Orginally came with Vista 64

I have upgraded to win7 64 from Vista 64. Sometimes my laptop sees my cd-rom. Sometimes not. It almost acts like it turns off the cd-rom anytime I take a cd out and does not recognize a new cd. For example, when I play command and conqure generals (which requires the cd to play) As long as I leave the cd in, i can play it whenever I want with no issues. But when I try to install Sim City 4, it requires 2 cd's install. It sometimes reads the first cd, sometimes not. sometimes I can reboot the computer and it will recognize the cd-rom, sometimes not. Sometimes I can update the chipset driver and it will then see the cd-rom. Sometimes not. One thing it does ALL the time, is once I get the install process going on Sim City, and it says "insert disk 2", as soon as i pull out disk 1, my computer no longer recognizes a cd drive, and will not read the 2nd cd to continue the installation. I have had this problem with other cd's, both liscensed and cd/rw types. Is there a driver that needs to be updated? Dare I say, I almost want vista back. This win 7 upgrade has created nothing but headaches. Thanks for yur help
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#2
AF_Money

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I also get the alert: Removable Storage device detected when I open my CD ROM at the bottom right task bar, but windows does not recognize it in my computer. Sorry If i picked the wrong thread for this, but like i said, i only started having this problem after i installed win 7.
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#3
AF_Money

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Some more troubleshooting steps later:

So i figured out, that it only loses the cd-rom when i press the eject button. If this post needs to be moved to a more suitable thread, feel free to move it
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#4
diabillic

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So its as if when you press the eject button the machine is logically ejecting the device. Is there a firmware upgrade for your drive? If not, I would contact Acer about it.
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#5
AF_Money

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Yep you got it. Computer ejecting the drive is the best explanation I've heard. Hit the nail on the head :) I even went as far as to just popping the little release pin with a paper clip to replace cd's. Which it doesn't lose the drive when I do it that way and i can open and close it all day long with no problems using the release button. Something screwy going on with my eject button...
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#6
diabillic

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So if you pop open the drive with a paper clip it still works fine then. I would go ahead and replace the drive then.
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