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Getting blue screen now can't boot


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#1
lisajourney

lisajourney

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Toshiba satellite, always got error since bought that software might not be right but was for kids so didn't matter. I've tried for a long time to load updates but never could it crashes when restarting. Now I lost my computer so I have to use this one and need to update. I verified software and computer and it authenticated but still problem. Oh and awhile ago my brother put memory and the battery won't work so has to plug in. I tried going into bios and big mistake cause now won't boot at all. PLEASE HELP! I have to have a computer to support family until I can replace mine- I don't know what to do! THANK YOU!
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#2
SpywareDr

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Go back into the BIOS/CMOS Setup, Reset to factory defaults, Save and Exit.

Now how far does it get with the bootup?
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#3
lisajourney

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I tried that and it didn't work. I did take a pic of screen but not sure how to post. I'm desperate to have it fixed! Thank you for your help!
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#4
SpywareDr

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Three questions:

  • Can you get into the BIOS/CMOS Setup?
  • Does the BIOS recognize the hard drive? (Do you see the hard drive model number anywhere in the CMOS/BIOS Setup screens)?
  • What is the model number of your Toshiba Satellite? (Probably on a sticker on the bottom of the laptop).

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