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Blue screen of death for windows 7


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#16
moofasa

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So I went into the boot menu, and set it to run the CD before the HDD. and then it detected the DVD. Now SeaTools is running the short basic test.

and it just passed the short test.

I'm doing the long test now.

Edited by moofasa, 19 December 2010 - 07:03 PM.

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#17
rshaffer61

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You need to change the boot sequence in the bios to make the dvd drive the first boot device.
To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.

Hopefully you have already put the HD diagnostic cd in the drive before all this. If everything is setup correctly you will get a black screen with the following message in the upper left corner:

"Push Any Key To Boot To Cd". When you see this then push any key and the cd will take over. Then follow the prompts or if you need assistance we will help.
If not it should boot straight to the diagnostic disk.
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#18
moofasa

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Alright, done and done.

Short Test PASSED
Long Test PASSED

what next?
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#19
rshaffer61

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OK now we test the HD a different way to see if the file integrity is right there and then the memory.

Go to

Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem







If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#20
moofasa

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I typed in "chkdsk /r" in run and a command prompt box popped up for a second and disappeared. Nothing else happened. I restarted the computer, and it went right to windows, and after a while the IRQL error popped up and computer crashed and restarted. It went right to windows again.

Can I do what is listed here to do what you're asking me to do? http://www.w7forums....-disk-t448.html

So I would go to Computer -> properties -> Error-checking?

I don't have more than one RAM module installed (I don't even know what that means). So I think I just have to do the option A stuff then.
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#21
moofasa

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Hi,

So I'm doing a system check now. I ticked "Automatically fix file system errors", and "Scan for and attempt recovery of bad sectors". I will let you know what the result is.

Thank you so much for everything you've done so far :D
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#22
rshaffer61

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Yes sorry I had a memory lapse there and included the wrong instructions for running the chkdsk. Good job finding the right one. That is the instructions I should have sent you. :D
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#23
moofasa

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So I ran the chkdsk, and it took sooooo long! but finally it said "Volume is clean". So I guess it found no errors. I don't know if the problem is fixed or not. I restarted the computer again to see if the error comes up, and it hasn't crashed yet. I hope it stays that way!!

Thank you :D

this is a great forum!!
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#24
rshaffer61

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That is great to hear.
If it returns then try the memory test and then let us know.
We will continue to monitor this topic for a couple of days for any results. :D
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#25
moofasa

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I hate to be saying this, but the error returned tonight :D

It said Bad_pool_caller and memory dump counted up to 100% and then the computer crashed and restarted. Then blue screen of death came again, but this time the error was IRQL_NOT_LESS_EQUAL.

what should I do? ;)
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#26
moofasa

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I wanted to add that since my laptop first crashed, I didn't plug in my portable CD/DVD drive, but last night I had to burn something, so I plugged it in and used it for about an hour. I then un-plugged it and shut down the computer. Today, the error returned. Also the computer kept crashing whenever I restarted the computer, but as soon as I plugged in the CD/DVD drive, it stopped crashing. weird eh?
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#27
rshaffer61

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program
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#28
moofasa

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I just ran BlueScreenView, and there's nothing in the window for me to select. Did I wait too long before doing it?
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#29
rshaffer61

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Nope it didn't have anything because it didn't cause a BSOD.
Lets try a different way then.
  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 23 12 2010
    In the To: boxes type today's date (presuming the crash happened today) 25 12 2010
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#30
moofasa

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an error happened this morning, and I used BSOSDView, and I got:

==================================================
Dump File : 122510-63414-01.dmp
Crash Time : 25/12/2010 11:27:54 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`030c34d8
Parameter 3 : fffff880`077b09a0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Computer Name :
Full Path : C:\windows\Minidump\122510-63414-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
Dump File Size : 274,672
==================================================


I'll do the other way too.
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