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Help removing dual boot and restoring back to factory settings.


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#1
KINNEY1978

KINNEY1978

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I have had my Dell XPS M1530 set up to dual boot with XP and Vista for quite some time. I obtained some sort of virus recently and I want to just get rid of the XP and put the laptop back to its original factory settings with Vista as the one and only OS.

I have already backed up my data and am ready to do it, however, I've looked everywhere and can't find clear instructions on how to accomplish this.

Can someone please guide me through this?

Again,

I want to get rid of the dual boot, combine the HD space back together, and format the laptop back to original factory settings.

Please help.

Thanks so much in advance.
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#2
rshaffer61

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If you can enter into windows please do the following.


Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#3
KINNEY1978

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Screenshot attached.

Thanks.

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#4
rshaffer61

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Ok I'm thinking that Media Direct partition may be your [b]Recovery partition.
Lets see if you can access it by following the below instructions.

Dell:

The key combination is CRTL + F11 pushing the keys at the same time at the the dell screen during post. Once you push them then you want to release them.
It should go into the recovery partition so you can do a system restore.
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#5
KINNEY1978

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Nothing happened.

Still takes me to the same screen with the same options.

Windows Vista
Microstof Windows XP
Windows Recovery Console

Tried going to the Recovery Console once but then it asks me which disk to choose??
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#6
rshaffer61

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OK then the next option is to enter the bios and see if there is a way to enter the Recovery Partition from there. If not then you will need either the recovery disks originally included with the system or you made when you first got the system home.
OR
A OEM Vista installation cd to format and reload the system back to factory specs.
If neither is available then you can contact Dell at the number below and ask about purchasing a set of Recovery disks from them for your system. Usually this is less then 50 USD to do.
They will most likely need your Service Tag number or Make and Model of your system to help you.

Customer Service Questions
(Please have your order number ready when calling) 1-800-624-9897
Mon - Fri
8am - 9pm CT
Sat - Sun
10am - 7pm CT


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