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PC will not boot up


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#1
corin

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This post is on behalf of my friend who cannot boot up his XP PC.
When pressing the start button all he gets on screen is,
Norton Goback 126 'Norton Goback has detected a partition signature
in the MBR but links to Norton Gobacks data/0 bin are broken. NGB will
need to scan HD for its data file and then restore MBR '
The scan only goes to 17% then stops. This is the only info. on screen
PC will not boot.
Suggested he try 'Safe Mode' but nothing happens when pressing F8, or
any F other key for that matter. All he gets is Norton Goback on screen.
He installed NIS 2010 last October without any problems since.
XP is up to date so assume SP3 is installed.
The last time I spoke to him he had managed to get the 'BIOS' screen
but suggested he keep well away from altering anything !
Was hoping safe mode was available to enable him to remove Norton
and hope PC would boot normally. Appear to be stuck, don't know what
to do next. Can anybody help ??
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#2
Salagubang

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Hi corin,

Welcome to Geekstogo. My name is Salagubang and I'll be helping you with this problem.

  • Please read all of my response through at least once before attempting to follow the procedures described. I would recommend printing them out, if you can, as you can check off each step as you complete it. If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you
  • English is not my first language, so please do not use slang or idioms, as this makes it difficult to understand for me.

+++++++++++++++++++++++++++++++++++++++++++

Ok let your friend try this.

How to remove changes that GoBack makes to the boot sector and partition tables of a computer

  • Download Ngbboot.iso .
  • Burn the Ngbboot.iso file to CD.
  • Insert the bootable GoBack CD into the CD/DVD drive.
  • Restart the computer.
  • When you restart the computer, you see the following options:

    • To unhook GoBack (for typical machines)
    • To repair the Master Boot Record (for typical machines)
    • To Load IDE (typical) CD-ROM Drivers and exit to the command prompt
    • To Load SCSI CD-ROM Drivers and exit to the command prompt
  • Type 1 and then press Enter.
  • The utility removes the changes that GoBack made to the boot sector and the partition table and further troubleshooting can proceed.
  • Remove the CD then restart your computer into normal mode

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#3
corin

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Many thanks for your excellent response Salagubang. Will get that information to my
friend.
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#4
Salagubang

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:D

Keep me posted.
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#5
corin

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I was able to burn CD and get it to my mate, he has just tried to use it to boot
his PC with disc in, but the same thing is happening as earlier, 'Norton Goback'
appears on screen. Not sure if drive is running as there is no light to indicate
if it is.
What can he do to make it boot from drive ?
I checked the disc for content to ensure that it had the 'file' on it, looked OK.
Thank you for your assistance with this problem.
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#6
Salagubang

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Lets try burning the tool differently.

Download, and install ImgBurn: http://www.imgburn.com/
  • Insert blank CD into your CD drive.
  • Open ImgBurn, and click on Write image file to disc
  • Click on Browse for a file... icon:

Posted Image

  • Locate Ngbboot.iso file, and click Open button.
  • Click on ImgBurn green arrow to start burning bootable CD:

Posted Image

  • Once the CD is created, boot from itYou may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS
Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.
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#7
Salagubang

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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#8
Salagubang

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Hi Corin,

Welcome back. Any updates?
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#9
corin

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What I can tell you is that he has desktop back on screen after a long period of 'auto' scanning then
deletion or 'unhooking' of NGB. It took nearly 6 hrs to get to that point. Think he has other unrelated
existing problems with a very slow PC. Not sure if he got any further as he went to watch the football,
Chelsea fan, big game yesterday! Hope he can get back online as communication is with post for printouts
and phone for other info.
Thank you for your help and advice, he couldn't have done it without.
Just had phone message 8-15 am monday, 'Windows loads, access documents box came up.
Dr.Watson post mortem debugger Norton has been de-activated. (Not sure what that is)
He has the Norton cd, should he re-install. (after removing existing Norton)
Tried to access Music file, it came up 'End Programme' (Looks like he has lost his
music files ?)
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#10
Salagubang

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See if you can get him to run these scans.

Step ne

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Click on Standard Output at the top
  • Under the Extra Registry sectionm ensure that Safelist is selected
  • Select All Users
  • Download the following file scan.txt to your Desktop. Click here to download it. You may need to right click on it and select "Save"
  • Double click inside the Custom Scan box at the bottom
  • A window will appear saying "Click Ok to load a custom scan from a file or Cancel to cancel"
  • Click the Ok button and navigate to the file scan.txt which we just saved to your desktop
  • Select scan.txt and click Open. Writing will now appear under the Custom Scan box
  • Click the
    Quick Scan
    button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic


Step two

Download AVPTool from Here to your desktop

Run the programme you have just downloaded to your desktop (it will be randomly named )

First we will run a virus scan
On the first tab select all elements down to Computer and then select start scan
Once it has finished select report and post that.
(Do not take

Posted Image

Do not close AVPTool or it will self uninstall, if it does uninstall - then just rerun the setup file on your desktop

Now an analysis scan
Select the Manual Disinfection tab
Press the Gather System Information button
Once done Open the last report saved folder then attach the zip file to your next post zip
The file is located at C:\Users\your name\Desktop\Virus Removal Tool\setup_9.0.0.722_05.01.2011_20-34\LOG\avptool_sysinfo.zip

Posted Image
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#11
corin

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Without having to do anything else, his PC is back to 'normal'.
He has just emailed me to say PC has lost nothing, all his music
files are OK, he is back online.
He cannot thank you enough Salagubang, you are a genius to recover
PC from it's problems. :)
Will check Norton is OK, or re-install if required.
We all like your pussy cat.
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#12
Salagubang

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You're welcome. :)
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#13
Salagubang

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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