Yes, and of course it's out of warranty. They had me call and get transfered to different guys in India. Finally the last one wanted to have me download what I need- but he explained I had to by a "service contract" for over two hundred bucks for one year. I had fun with him. I told him I only needed a download for ten minutes because his buggy, corrupt OS invited root kits that destroyed what I already bought. "So next time my company needs to buy a bunch of computers like this, we will remember some guy in a Third World country trying to pimp us for a couple hundred bucks to fix the stupid thing, and see if maybe Linux or Mac isn't less susceptible to these pesky viruses in the first place."
Come to find out, for twenty nine bucks, they will talk to you for one time. Swell. I told him I bet he was in India, and that twenty-nine bucks would go a long way in India, and that if it was him, he would download the file for free with a bit torrent client and buy twenty nine bucks worth of rice instead. "Oh look, I just Googled it,and there are a lot of torrent sites where I can get it."
I told him he couldn't tell me that if the sandal was on the other foot- and he needed the file, that he would pay twenty nine bucks to ME for it, that he knew and I knew- that he would get an illegal copy with a torrent client. He didn't know what to say. :-)I was just hosing him, but it was fun after being on hold and explaining to several different people, to finally have something clever to say.
Anyhow... naw, I need Dell Network Assistant. I really do. I think if I call Verizon, that their customer support in India is better than Dell's support in India, and that they will talk me through how to get this back online. And since I already pay them every month, they won't squeeze me for money.