ron, i forgot to mention that after you helped me resolve all my virus issues, i went inside the computer case and swapped out the hard drives for bigger drives. i used acronis disk cloning to recopy the drives. when i tried to boot up windows it wouldnt boot up with error bootmgr is missing coming on my screen.
i researched that error online using my tablet (since my computer wasnt working) and it said to fix this i had to insert my orig win7 disk and then use repair my computer/system reovery options repair/ startup repair and that fixed my problem and windows started again. but i think ever since then is when this problem began with my computer not shutting down and restarting by itself. so i think this is all somehow related and by me fixing the bootmgr is missing problem caused this new problem.
so just now i did the steps you told me go do in your last message with the only difference being the Write Debugging Information option Small Memory Dump option was 256 KB, the 128 kb option wasnt there probably because my hard drive is now 2tb, not 1tb. then i tried to shutdown the computer a few times, but unfortunately its still not working and its still restarting by itself.
i also noticed that in the box that says startup system default operating system, it says "windows 7 home premium (recovered)". im wondering if all of this new info im giving you means anything to you or if where it says "recovered" means anything. the "recovered" is probably there because of how i fixed the bootmgr is missing error i described above.
one more thing, i tried to boot up in safe mode and when i shut down he problem still happened.
im hoping this gives you more info and helps you figure out how we can fix this problem of windowns not shutting down. if theres any logs or anything you want me to run or do just let me know. thank you ron.
ps - since youre helping me again with this new issue i will gladly make a 2nd donation to the charity you had me donate to before when we're done.
Edited by louuu, 05 December 2011 - 01:35 PM.