[jcarissimo]

Hi all - the original problem is no one remembers the password to log into our MacBook. At startup it goes to the user login screen and prompts for a password. I have the Mac OSX disc, tried putting it in the optical drive and pressing C, that didn't work. I have tried many times to do Command + S and Command + V. The only thing that does work is if I press Option at startup it goes to a login screen with no username - just asks for a password and shows a picture of a large padlock. And once again, no one knows the password... I know if I could get it to boot to the disc drive I could reset the password. But no luck there.

I'm very confused as to what to do because of course the laptop warranty has expired.

I appreciate any help you can offer.

Thank you.

[devper94]

Hi,

Please try this: http://support.apple.com/kb/ht1274

[jcarissimo]

Hi devper94, thank you for the link, but I've tried that same link before and none of those things work. When I press the letter "C" at startup i hear the DVD spinning but it still just goes right to the login prompt. And of course no one remembers the password.

Then there is the option to reset the administrator password by accessing the Startup options. To do this you hold down the "Option" button, the only thing that happens when I do that is I get to a screen that has a locked padlock - again, prompting for a password.

Please help...

Thank you,

jcarissimo

[jcarissimo]

Helpppp... anyone know why when I start up the laptop the DVD is not recognized? Also, none of the other basic commands work either.

[devper94]

Looks like your DVD is damaged to me. However, I think you can borrow someone else's DVD and do it.

[jcarissimo]

I don't think the DVD or the driver are damaged. I hear it spinning and I even tried the disc in another laptop. Is there something else that can be going on with a "password protected" laptop? This is so strange.

[jcarissimo]

Hi GeeksToGo friends,

I was able to resolve the issue. You can go ahead and close this topic.

Thank you devper94.

[Jessicabrown]

I've also got what I want to know. Thanks!

[mustapic]

@jcarissimo
hello i'm experiencing the exact same problems as you were, how did you overcome these?
please reply as soon as possible!
thanks