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Windows has recovered from an unexpected shutdown


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#1
moondog830

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I am running Windows 7 and the ONLY problem I've had since I got this system is this issue.

Windows has recovered from an unexpected shutdown

A problem caused Windows to stop working correctly. Windows will notify you if a solution is available. (never got a message from windows about a solution, so that will probably never happen)

This happens quite often and then when I reboot, I have to actually hit F12 to go to the boot menu and manually hit the enter button so the machine knows to boot from OS.
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#2
jcgriff2

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That message = very likely a BSOD.

Any dump files in c:\windows\minidump?

If so, copy them to Documents, zip them up and attach to your next post.

Regards. . .

jcgriff2

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#3
moondog830

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there are 6 .dmp files in there, but I'm not sure what you mean for me to do with them. did you want them opened and copied and pasted into a document file.
or just zip the 6 of them up and post them with my next entry?
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#4
jcgriff2

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.....or just zip the 6 of them up and post them with my next entry?


Yes.

But you will need to copy them out of \windows\minidump to zip them up.

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#5
moondog830

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thought I had it ... not sure how to add the file to the post

Edited by moondog830, 22 December 2011 - 05:27 PM.

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#6
moondog830

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okay, feeling stupid now ... figured out how, but get an error message that says I'm not permitted to upload that type of file ... does it HAVE to be a zip file?

dog
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#7
rockmilk

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Just stepping in to say that the instructions below may be easier for you. :)



Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#8
moondog830

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That was so much easier


==================================================
Dump File : 122211-40014-01.dmp
Crash Time : 12/22/2011 3:14:51 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000002
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`03b680dd
Caused By Driver : afd.sys
Caused By Address : afd.sys+6f0dd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122211-40014-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,872
==================================================

==================================================
Dump File : 121811-44335-01.dmp
Crash Time : 12/18/2011 1:06:16 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000002
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`03e6f0dd
Caused By Driver : afd.sys
Caused By Address : afd.sys+6f0dd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121811-44335-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,872
==================================================

==================================================
Dump File : 121411-61308-01.dmp
Crash Time : 12/14/2011 9:42:59 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000002
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`041260dd
Caused By Driver : afd.sys
Caused By Address : afd.sys+6f0dd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121411-61308-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,872
==================================================

==================================================
Dump File : 120911-61651-01.dmp
Crash Time : 12/9/2011 4:50:27 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000002
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`03e6f0dd
Caused By Driver : afd.sys
Caused By Address : afd.sys+6f0dd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120911-61651-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,872
==================================================

==================================================
Dump File : 120311-44522-01.dmp
Crash Time : 12/3/2011 5:04:06 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000002
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`02c6f0dd
Caused By Driver : afd.sys
Caused By Address : afd.sys+6f0dd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120311-44522-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,872
==================================================

==================================================
Dump File : 112911-48375-01.dmp
Crash Time : 11/29/2011 1:37:41 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000002
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`03f700dd
Caused By Driver : afd.sys
Caused By Address : afd.sys+6f0dd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112911-48375-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 277,872
==================================================
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#9
rockmilk

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Update your network card driver with driver max then reboot.Link below if that doesnt work we can dig a bit deeper see below.Your network driver is ethernet/wireless driver.
http://www.innovativ....com/drivermax/





Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

Run sfc /scannow also run chkdsk /r Links explaining below.




chkdsk /r

sfc /scannow




PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!! :)

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

Edited by wannabe1, 28 June 2012 - 07:57 PM.

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#10
jcgriff2

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BlueScreenView named a Microsoft OS winsock driver, which is a default and not the probable cause.

http://sysnative.com/drivers/driver.php?id=afd.sys

3rd party networking related drivers should be looked at as suggested by rockmilk

Check Device Manager for wifi & Ethernet driver names, then see if updates are available -

http://sysnative.com/drivers/table/

If BSODs persist, run Driver Verifier - http://sysnative.com/0x1/Driver_Verifier.htm

Regards. . .

jcgriff2
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#11
moondog830

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Update your network card driver with driver max then reboot.Link below if that doesnt work we can dig a bit deeper see below.Your network driver is ethernet/wireless driver.
http://www.innovativ....com/drivermax/

did this part and nothing changed

Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.

I run AVG Free 2012, SuperAntispyware, and Malwarebytes

What kind of computer do you have exactly??Example Compaq presario c700

Gateway
DX4831
Intel Cor i3 CPU
6GB RAM
64bit OS (Win7 Home Premium)


Download CCLEANER

Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.

Did this (use CCleaner a lot, did NOT know that I should not be using the Registry fixer part)

Results

Yes HKCU:Run Google Update "C:\Users\Papa\AppData\Local\Google\Update\GoogleUpdate.exe" /c
Yes HKCU:Run uTorrent "C:\Program Files (x86)\uTorrent\uTorrent.exe"
Yes HKCU:Run SUPERAntiSpyware C:\Program Files (x86)\SUPERAntiSpyware\SUPERAntiSpyware.exe
Yes HKCU:Run IncrediMail C:\Program Files (x86)\IncrediMail\bin\IncMail.exe /c
Yes HKCU:Run HughesNet Download Manager "C:\Program Files (x86)\HughesNet Download Manager\HDM.exe" -autorun
Yes HKCU:Run MysticThumbs C:\Program Files\MysticCoder\MysticThumbs\MysticThumbsTray.exe
Yes HKCU:Run Sidebar C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
Yes HKCU:Run Pando Media Booster C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe
Yes HKCU:Run Skype "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
Yes HKCU:Run DriverMax "C:\Program Files (x86)\Innovative Solutions\DriverMax\drivermax.exe" -agent
Yes HKCU:Run DriverMax_RESTART "C:\Program Files (x86)\Innovative Solutions\DriverMax\drivermax.exe" -RESTART
Yes HKLM:Run JMB36X IDE Setup C:\Windows\RaidTool\xInsIDE.exe
Yes HKLM:Run Gateway Photo Frame C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe -A
Yes HKLM:Run Adobe Reader Speed Launcher "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Yes HKLM:Run Adobe ARM "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run AVG_TRAY "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
Yes HKLM:Run ArcSoft Connection Service C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
Yes HKLM:Run WinampAgent "C:\Program Files (x86)\Winamp\winampa.exe"
Yes HKLM:Run AdobeCS5ServiceManager "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
Yes HKLM:Run SwitchBoard C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run SearchSettings "C:\Program Files (x86)\Common Files\Spigot\Search Settings\SearchSettings.exe"
Yes HKLM:Run IAAnotif C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe
Yes HKLM:Run RtHDVCpl C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
Yes HKLM:Run EKIJ5000StatusMonitor C:\Windows\system32\spool\DRIVERS\x64\3\EKIJ5000MUI.exe
Yes HKLM:Run AdobeAAMUpdater-1.0 "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes Startup Common Microsoft Office.lnk C:\Program Files (x86)\Microsoft Office\Office10\OSA.EXE
Yes Startup Common TotalMedia BackUp & Recorder Monitor.lnk C:\Program Files (x86)\ArcSoft\TotalMedia Extreme\BackUp & Recorder\uBBMonitor.exe
Yes Startup User Greetings Workshop Reminders.lnk C:\Program Files (x86)\Greetings Workshop\GWREMIND.EXE
Yes Startup User OpenOffice.org 3.3.lnk C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Posted Image

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.

Checkmark the following boxes:

Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

MiniToolBox by Farbar
Ran by Papa (administrator) on 25-12-2011 at 16:53:24
Microsoft Windows 7 Home Premium (X64)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

=========================== Installed Programs ============================

µTorrent (Version: 2.0.0)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.3.9120)
Adobe Anchor Service CS3 (Version: 1.0)
Adobe Asset Services CS3 (Version: 3)
Adobe Bridge CS3 (Version: 2)
Adobe Bridge Start Meeting (Version: 1.0)
Adobe Camera Raw 4.0 (Version: 4.0)
Adobe CMaps (Version: 1.0)
Adobe Color - Photoshop Specific (Version: 1.0)
Adobe Color Common Settings (Version: 1.0)
Adobe Color EU Extra Settings (Version: 1.0)
Adobe Color JA Extra Settings (Version: 1.0)
Adobe Color NA Recommended Settings (Version: 1.0)
Adobe Creative Suite 5 Master Collection (Version: 5.0)
Adobe Default Language CS3 (Version: 1.0)
Adobe Device Central CS3 (Version: 1.0)
Adobe ExtendScript Toolkit 2 (Version: 2.0)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.1.102.55)
Adobe Fonts All (Version: 1.0)
Adobe Help Viewer CS3 (Version: 1)
Adobe Linguistics CS3 (Version: 3.0.0)
Adobe PDF Library Files (Version: 8.0)
Adobe Photoshop CS3 (Version: 10)
Adobe Photoshop CS3 (Version: 10.0)
Adobe Reader 64-bit fixes
Adobe Reader 9.4.7 (Version: 9.4.7)
Adobe Setup (Version: 1.0)
Adobe Stock Photos CS3 (Version: 1.5)
Adobe Type Support (Version: 1.0)
Adobe Update Manager CS3 (Version: 5.1.0)
Adobe Version Cue CS3 Client (Version: 3)
Adobe WinSoft Linguistics Plugin (Version: 1.0)
Adobe XMP Panels CS3 (Version: 1.0)
ArcSoft TotalMedia Extreme (Version: 1.0.10.5)
Ashampoo Burning Studio 6 FREE (Version: 6.7.7)
Audacity 1.3.12 (Unicode)
AVG 2012 (Version: 12.0.1901)
AVG 2012 (Version: 12.0.2109)
AVG 2012 (Version: 2012.0.1901)
AVS Document Converter 1.0.3
AVS Update Manager 1.0
AVS4YOU Software Navigator 1.4
Battlefield 1942
Battlefield Vietnam™
Best Buy Software Installer (Version: 2.1.0.30)
calibre (Version: 0.8.17)
Call of Duty - United Offensive (Version: 1.00.0000)
CCleaner (Version: 3.12)
Chain of Command
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
ConvertXtoDVD 4.0.5.314 (Version: 4.0.5.314)
Counter-Strike 1.6
Coupon Printer for Windows (Version: 5.0.0.0)
CW Official Records Map Atlas
D3DX10 (Version: 15.4.2368.0902)
DriverMax 6 (Version: 6.11.0.185)
FileZilla Client 3.5.2 (Version: 3.5.2)
Gateway InfoCentre (Version: 3.02.3000)
Gateway Photo Frame 4.2.3.10 (Version: 4.2.3.10)
Gateway Recovery Management (Version: 4.05.3005)
Gateway Registration (Version: 1.02.3006)
Gateway ScreenSaver (Version: 1.1.0812)
Gateway Updater (Version: 1.01.3017)
Google Talk Plugin (Version: 2.5.8.4958)
Google Update Helper (Version: 1.3.21.79)
Greetings Workshop
HPS Budapest '45
HPS Bulge '44
HPS Campaign Antietam
HPS Campaign Austerlitz (Version: 1.0)
HPS Campaign Chickamauga
HPS Campaign Jena-Auerstedt
HPS Campaign Wagram
HPS Campaign Waterloo
HPS Dien Bien Phu
HPS El Alamein '42
HPS France '14 (Version: 1.0)
HPS France '40
HPS Modern War
HPS Moscow '41
HPS Salerno '43
HPS Smolensk '41
HPS Soviet-Afghan War
HPS Spanish Civil War
HPS Stalingrad '42
HPS Winter War
HughesNet Download Manager 1.2
Identity Card (Version: 1.00.3002)
ImagXpress (Version: 7.0.74.0)
IncrediMail (Version: 6.2.9.5055)
IncrediMail 2.0 (Version: 6.2.9.5055)
Intel® Control Center (Version: 1.2.0.1006)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1968)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Network Connections 14.3.100.0 (Version: 14.3.100.0)
Intel® Matrix Storage Manager
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 29 (Version: 6.0.290)
JMicron JMB36X Driver (Version: 1.00.0000)
John Tiller's Campaign Series (Version: 1.00)
JTS Campaign Marengo (Version: 1.0)
JTS Campaign Overland (Version: 1.0)
JTS Japan '45 (Version: 1.0)
JTS Kharkov '43 (Version: 1.0)
Knights Of Honor (Version: 1.00)
LightScribe System Software (Version: 1.18.3.2)
Macromedia Dreamweaver 8 (Version: 8.0.0.2734)
Macromedia Extension Manager (Version: 1.7.240)
Macromedia Fireworks 8 (Version: 8.0.0.777)
Magic Bullet Editors 2.0 Vegas
Malwarebytes' Anti-Malware version 1.51.0.1200 (Version: 1.51.0.1200)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft FrontPage 2002 (Version: 10.0.6626.0)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Primary Interoperability Assemblies 2005 (Version: 8.0.50727.42)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
mIRC (Version: 7.17)
Mozilla Firefox (3.6.13) (Version: 3.6.13 (en-US))
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MysticThumbs (Version: 2.2.4)
neroxml (Version: 1.0.0)
NirSoft BlueScreenView
NVIDIA Drivers (Version: 1.7)
OpenOffice.org 3.3 (Version: 3.3.9567)
Opera 11.60 (Version: 11.60.1185)
Pando Media Booster (Version: 2.3.6.0)
PDF Settings (Version: 1.0)
PDF Settings CS5 (Version: 10.0)
Photo Notifier and Animation Creator (Version: 1.0.0.1009)
PhotoMail Maker (Version: 6.0.0.1007)
PrimoPDF -- brought to you by Nitro PDF Software (Version: 5)
PxMergeModule (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.5969)
Skype Click to Call (Version: 5.6.8442)
Skype™ 5.5 (Version: 5.5.124)
Strategic Command WWI The Great War 1914-1918 Demo
SUPERAntiSpyware Free Edition (Version: 4.34.0.1000)
System Requirements Lab (Version: 4.1.71.0)
TeamSpeak 3 Client
UltraISO Premium V9.32
Vegas Movie Studio Platinum 9.0 (Version: 9.0.85)
VideoReDo TVSuite Version 3.1.5.565
Visual C++ 8.0 Runtime Setup Package (x64) (Version: 9.0.0.623)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
VLC media player 1.1.11 (Version: 1.1.11)
Welcome Center (Version: 1.00.3008)
Winamp (Version: 5.621 )
WinAVI Video Converter (Version: 11.0.0.3995)
WinDjView 1.0.3 (Version: 1.0.3)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinRAR archiver
Wondershare Video Converter Platinum(Build 5.1.1.0)
YouTube Downloader 3.4
YouTube Downloader Toolbar v4.9 (Version: 4.9)

========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 6007.09 MB
Available physical RAM: 3034.7 MB
Total Pagefile: 12012.33 MB
Available Pagefile: 8568.86 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.79 MB

========================= Partitions: =====================================

1 Drive c: (Gateway) (Fixed) (Total:919.41 GB) (Free:553.75 GB) NTFS
2 Drive d: (KOH_CD1) (CDROM) (Total:0.64 GB) (Free:0 GB) CDFS
3 Drive e: (FreeAgent GoFlex Drive) (Fixed) (Total:1863.01 GB) (Free:129.69 GB) NTFS
10 Drive l: () (Removable) (Total:5.58 GB) (Free:2.09 GB) FAT32

========================= Users: ========================================

User accounts for \\PAPA-PC

Administrator Guest Papa


**** End of log ****





Run sfc /scannow also run chkdsk /r Links explaining below. I get this same error when trying to run either of these.

Posted Image

chkdsk /r

sfc /scannow


PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!! :)

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!


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#12
rockmilk

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You need to run the command prompt as admin prior to typing sfc /scannow or chkdsk /r Click on Vista Start button.In the Start Search box, type in “Cmd” (without quotes).Right click on the Command Prompt in the search result listing.In the right click menu, click on “Run as Administrator” menu item.

Open Ccleaner and disable the entries below.

Yes HKCU:Run Google Update "C:\Users\Papa\AppData\Local\Google\Update\GoogleUpdate.exe" /c
Yes HKCU:Run uTorrent "C:\Program Files (x86)\uTorrent\uTorrent.exe"
Yes HKCU:Run SUPERAntiSpyware C:\Program Files (x86)\SUPERAntiSpyware\SUPERAntiSpyware.exe
Yes HKCU:Run IncrediMail C:\Program Files (x86)\IncrediMail\bin\IncMail.exe /c
Yes HKCU:Run HughesNet Download Manager "C:\Program Files (x86)\HughesNet Download Manager\HDM.exe" -autorun
Yes HKCU:Run MysticThumbs C:\Program Files\MysticCoder\MysticThumbs\MysticThumbsTray.exe
Yes HKCU:Run Sidebar C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
Yes HKCU:Run Pando Media Booster C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe
Yes HKCU:Run Skype "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
Yes HKCU:Run DriverMax "C:\Program Files (x86)\Innovative Solutions\DriverMax\drivermax.exe" -agent
Yes HKCU:Run DriverMax_RESTART "C:\Program Files (x86)\Innovative Solutions\DriverMax\drivermax.exe" -RESTART
Yes HKLM:Run JMB36X IDE Setup C:\Windows\RaidTool\xInsIDE.exe
Yes HKLM:Run Gateway Photo Frame C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe -A
Yes HKLM:Run Adobe Reader Speed Launcher "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Yes HKLM:Run Adobe ARM "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

Yes HKLM:Run ArcSoft Connection Service C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
Yes HKLM:Run WinampAgent "C:\Program Files (x86)\Winamp\winampa.exe"
Yes HKLM:Run AdobeCS5ServiceManager "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
Yes HKLM:Run SwitchBoard C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run SearchSettings "C:\Program Files (x86)\Common Files\Spigot\Search Settings\SearchSettings.exe"
Yes HKLM:Run IAAnotif C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe

Yes HKLM:Run EKIJ5000StatusMonitor C:\Windows\system32\spool\DRIVERS\x64\3\EKIJ5000MUI.exe
Yes HKLM:Run AdobeAAMUpdater-1.0 "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes Startup Common Microsoft Office.lnk C:\Program Files (x86)\Microsoft Office\Office10\OSA.EXE
Yes Startup Common TotalMedia BackUp & Recorder Monitor.lnk C:\Program Files (x86)\ArcSoft\TotalMedia Extreme\BackUp & Recorder\uBBMonitor.exe
Yes Startup User Greetings Workshop Reminders.lnk C:\Program Files (x86)\Greetings Workshop\GWREMIND.EXE
Yes Startup User OpenOffice.org 3.3.lnk C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe



Hit start button at lower left hand corner of the screen.Then in the run box type services.msc. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.

ArcSoftConnect Daemon
Application Updater
flexnet licensing
Gregservice
Anything Google
Intel ® Matrix Storage Event M...
Install Driver Table Manager (set this service to disabled)
LicCtrlService
LightScribeService Direct Disk La...
Intel® Managment and Security
Adobe SwitchBoard
Updater Service.

Please download TFC by Old Timer and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!
right-click Run as Admin on TFC.exe to run it.If tfc doesnt prompt a reboot then do so manually.

After completing the above can you please post the latest crash file.
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#13
moondog830

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I completed all of the above, but don't know what you mean by latest crash file.

After I ran all that stuff ... for some reason I still have to hit F12 to go to the boot device 'page' to hit enter so that it boots from the C: drive. If I fail to hit F12 then the screen goes black with a blue fringe and then I have to manually reboot ...


Have I bothered to say thanks for your help yet? If not, I'm sorry ... Thank You!

dog
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#14
rockmilk

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No problem I am here to help.How do things run now aside from the f12 problem?
I would like you to follow the instructions in the link below.
http://pcsupport.abo...p/clearcmos.htm
I think the instructions in the link above will fix your having to use f12 issue keep us posted. :)

HAPPY NEW YEAR!! :) :thumbsup: :)
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#15
rockmilk

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An update on your issue would be nice.Do you still require assistance?
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