[Macboatmaster]

OKAY
wait to here from you
The only reason I asked about your AV again, is that I did not want to take the risk that you had missed that line of my post

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I'm glad that you asked about my AV program. You guys are very thorough and it's easy to overlook a question every now and again.

[360nourishment]

I'm glad that you asked about my AV program. You guys are very thorough and it's easy to overlook a question every now and again.

[360nourishment]

Hello,

Happy Friday and now I get to introduce yet another problem into the mix. I left my computer on last night so my system could conduct a scheduled AV scan. When I woke up, my computer was frozen right at the start of the scan, so I manually powered down my computer. When I powered it back on, I received a "Windows did not start successfully and they gave me a lot of options, such as

Start Windows normally
Last Good known cofniguration (for most recent settings that work)
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Here's the problem, NONE of these options work! When I select the options, the computer attempts to start Windows, then I see a flash of a blue screen with a message on it and it brings me right back the "We Apologize for the inconvenience..."

When I select the Safe Mode it brings me to a black screen with a blinking cursor, however, I can't actually do anything in this mode and I am forced to manually power down the computer again.

The computer in question is the HP which is running the XP Home Edition (the original problem computer).

[Macboatmaster]

F8 disable restart on failure

post exact message please

[360nourishment]

Ok, When I press the F8 key, I see the below message:

Windows Advanced Options Menu

Please select an option:

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enavle VGA Mode
Last Known Good Cofiguration (your most recent settings that worked)
DIrectory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Disable automatic restart on system failure

Start Windows Normally
Reboot
Return to OS Choices Menu

I will continue to stay on this screen until you advise me.

[rshaffer61]

This is the one you want.

Disable automatic restart on system failure

[360nourishment]

Gotcha, I misunderstood the previous instructions.

After I select 'Disable automatic restart on system failure', Here is the exact message

Please select the operating system to start:

Microsoft Windows Recovery Console
do not select this [debuggger enabled]
Microsoft Windows XP Home Edition

Use the up and down arrow keys to move the highlight to your choice Pree ENTER to choose.

For troubleshooting and advanced startup options for Windows press F8

Disable automatic restart on system failure.

Edited by 360nourishment, 06 July 2012 - 10:39 AM.

[Macboatmaster]

select windows xp home
then post the exact blue screen message

[rshaffer61]

The system will continue to boot and when the BSOD happens it will stop on that so you can get the entire bug code and error message for us.

[360nourishment]

Here is the exact message from the blue screen:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

UNMMOUTABLE_BOOT_VOLUME

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation ask your hardware or software maufacturer for any windows updates that you might need.

If problems continue disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to Safe Mode to remove or disable components, restart your computer press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

***STOP: 0x000000ED (0x86A867A0, 0xc000009C, 0x00000000, 0x00000000)

[rshaffer61]

Explanation of your error message below.

0x000000ED: UNMOUNTABLE_BOOT_VOLUME
The kernel mode I/O subsystem attempted to mount the boot volume and it failed. This error also might occur during an upgrade to Win XP on systems that use higher throughput ATA disks or controllers with incorrect cabling. In some cases, your system might appear to work normally after you restart.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions

[360nourishment]

How do I check the manufacturer of my hardware? I could look up the make and model of the computer online, but I don't want to assume anything without checking my own computer (which of course, I cannot do at the moment).

[Macboatmaster]

Go back to the previous menu select recovery console
post back when you have that on the screen

Please select the operating system to start:

Microsoft Windows Recovery Console
do not select this [debuggger enabled]
Microsoft Windows XP Home Edition

[rshaffer61]

Whenever in doubt use the SeaTools Dos CD ISO version. It is the most compatible with all the manufacturers. Short of opening the system up and looking at the hard drive there is no other way in your case unless you can get into windows.

[360nourishment]

Ok. Whose advice should I take in order to proceed to the next step?