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Lost MOST Documents and no libraries or printers found


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#46
Jerry67

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yes of course, it is an MFC 495 CW, I am downloading the file you gave me now and thank you so much for your help

I just tried to install the drivers and they would not install saying I had a later version of Winnamp on my computer already.

Edited by Jerry67, 25 September 2012 - 10:39 AM.

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#47
Macboatmaster

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1. Please see this I can print but not scan
http://welcome.solut...5cw_all&Cat=117


2. Winnamp - sorry is that the Dell driver I sent you

3. I think we have covered this - have we not
http://welcome.solut...5cw_all&Cat=115

4.
You mentioned earlier you were unsure of which driver to install
I would try the ones here for the 7 64 bit obviously - but from what I see it depends very much on how the printer is connected
http://welcome.solut...&os=93&type2=-1

Edited by Macboatmaster, 25 September 2012 - 12:23 PM.

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#48
Jerry67

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the number 4 is what I tried to do.

I only connect wirelessly

yes winamp is what you sent :)
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#49
Macboatmaster

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Jerry67



I have asked if someone else may take a look

I am sorry but as you know it was not any lack of effort on my part OR indeed yours.

You have been great to work with

I apologise to you that I cannot find the solution.

A custom install - known as a repair install of Windows on previous editions, may well solve it, but it seems a rather drastic step

I see the main problem being the lack of any data in devices and printers and of course the inability to scan

I do believe this is connected with the original main problem of the lost files etc and Libraries, but I cannot see a way forward

Thank you for being so great to work with and I wish you the best of luck with it.

Regards

Macboatmaster

Edited by Macboatmaster, 26 September 2012 - 06:27 AM.

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#50
rshaffer61

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Hi guys and I will try to help also.
After reading through the topic I am at a loss as to what we are dealing with as far as the system itself.

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?
  • If a name brand system then what brand, make and model is the system?
  • If custom built then what brand, make and model is the motherboard
  • Total memory installed
  • Total hard drive capacity and free space

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#51
Macboatmaster

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Does this help - do appreciate it is a long topic - by now
Post 3 refers

It is a Dell Sudio 1558 laptop

I am on a dell studio 1558 with Windows 7 operating system



Re ram etc from post in Malware- with Gammo before referral here

64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7601.17514)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.80 Gb Total Physical Memory | 1.51 Gb Available Physical Memory | 39.78% Memory free
7.60 Gb Paging File | 4.98 Gb Available in Paging File | 65.52% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 280.47 Gb Total Space | 92.05 Gb Free Space | 32.82% Space Free | Partition Type: NTFS
Drive E: | 3.68 Gb Total Space | 0.00 Gb Free Space | 0.13% Space Free | Partition Type: FAT32



HDD check on chkdsk /r from 14 Sept post 27 refers

294098037 KB total disk space.
225478172 KB in 154586 files.
95452 KB in 35474 indexes.
0 KB in bad sectors.
311361 KB in use by the system.
65536 KB occupied by the log file.
68213052 KB available on disk.

4096 bytes in each allocation unit.
73524509 total allocation units on disk.
17053263 allocation units available on disk.




Edited by Macboatmaster, 26 September 2012 - 07:27 AM.

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#52
Macboatmaster

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I have posted separately, as it appears important

Occasionally if I move the computer suddenly it shuts down and I have to restart it.


That is from post 36 and my response was in 37.

This aspect was just re-drawn to my attention by dsenette. - thank you - I overlooked the further exploring of that issue.

How reponsible it is for the printer/scan problem I am not sure.

Edited by Macboatmaster, 26 September 2012 - 09:23 AM.

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#53
rshaffer61

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Yeah it would seem a connection is loose for sure because of this.
How old is the laptop in question?
Sudden shutdowns can cause a variety of issues as I'm sure you know Mac and that in itself is worth further investigation. I fear that unless this is resolved first you may never find the resolution to the other issues. My suspicion is that there may be damage to motherboard because of this.
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#54
Jerry67

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Ok thank you for all your efforts. Are you guys finished with me? Is this the end? What do I need to do now, do I really have to try to find a new laptop?

Edited by Jerry67, 01 October 2012 - 06:38 AM.

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#55
rshaffer61

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The first step I would suggest is to have a shop open the laptop up and check for a loose power connection either in the battery, ac or motherboard. Depending on what they find we can then advise to the replacement of parts or a new laptop is now needed.
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#56
Macboatmaster

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Jerry67

We worked together on your topic for sometime as you know and I am just sorry, as I said before I could not solve it.

I commented quite a bit earlier in the topic about it sometimes swtiching off when you moved it, and we checked if that was when on AC only, battery only etc.

I wish you the best of luck with it.

Thanks for being so great to work with

We solved a couple of the orignal problems, Libraries etc but never the real problem.

The establishing of why it does sometimes switch off, is I agree vital, as even if it does not switch off - whatever is defective, poorly connected, etc may well be responsible for many of the errors.

Once again
Good Luck.
Macboatmaster

Edited by Macboatmaster, 02 October 2012 - 12:57 PM.

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#57
Jerry67

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Ok thank you for all your work
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#58
Macboatmaster

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You are more than welcome

as I said

Thanks for being so great to work with


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#59
Jerry67

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Since it appears the Dell computer is of poor quality I would appreciate a suggestion on a replacement
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#60
Macboatmaster

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A couple of good colleagues of mine, are well versed at this aspect, they are far more experienced than I am on laptops. In fact I have never owned one.

I will ask if they will assist you in deciding a replacement, suitable to your needs and budget.
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