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Dell Inspiron M5030 Screen Works Intermittently


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#1
ToddAtWSU

ToddAtWSU

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My father has a Dell Inspiron M5030. He complained the screen would randomly go black but then 30 seconds later start working again. Now it is to the point where the screen stays black after booting through the BIOS and attempting to load Windows. I hooked up an old monitor to the laptop and can see everything fine. I updated Malwarebytes and Microsoft Security Essentials and booted into Safe Mode without Networking. I ran Malwarebytes and found 8 pieces of Malware including a Rootkit. I have removed those and am back in Safe Mode running Microsoft Security. After that I plan to run Malwarebytes again to make sure it finds nothing else.

But what I noticed is that sometimes I could get the display to show on both the LCD and monitor and sometimes just the monitor. Could the LCD be blacked out by this malware or would this be a separate issue that involves possibly a bad display? If so, are there better guides than this out there?

http://www.insidemyl...0-m5030-laptop/
http://www.insidemyl...-m5030-laptops/

Thanks!
Todd
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#2
phillpower2

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:welcome: ToddAtWSU

What you are describing and the troubleshooting that you have already done may suggest that the MB (motherboard) to screen video cable has either become partially disconnected or damaged, this can happen down to nothing more than general usage such as opening and closing the lid.

The insidemylaptop guides are generally very good and easy to follow, check the screen end of the cable first as it is less involved than dismantling the main chassis http://www.insidemyl...-m5030-laptops/ if the connection is secure and there is no signs of damage to the video cable you will then need to use the second guide to check the other end of the video cable http://www.insidemyl...0-m5030-laptop/

Good luck and let us know how it goes.
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