I am poor, disabled (terminal), and isolated--I need cancer care & much more--I will be living on the streets and need all the resources I can find--this is my tool for that and more. I called local churches for help and got 2 volunteers.
One took the computer apart, then reinstalled the os, but it was/is still having all kinds of problems. They say they owned a shop but either they were not good at it, or the computer was left this way so the rest of their plan (to convert me to their "religion") could be completed. The other volunteer took over to complete repairs--but mostly doesn't show up. The first thing she did was remove my administrator account, set herself up as sys admin and blocked me with a password. My password reset disk won't work. I can do this and email, nothing more.
I thought when she was here she was working on the computer. Then one day, I caught her quietly loading music. I figured it was to celebrate a finished repair. No. It was hours of Mormon music--I am not impressed with such tactics and I dont want it. I have been too isolated to get cancer care, which is 500 miles away. While living in a van, the computer is my resource for safe shelter, food--everything. Having outlived 5 doctors by 3 years now, time is of the essence and I am really suffering. Meanwhile, she is clearly planning to hold the computer ransom until she feels my soul is hers to control. I hope this is the right place to post this. If I can get my computer back, I will run the malware cleaning guide, and protect my computer acc to your instructions. I tried before, but the hacker disabled this site ASAP.
I can come up with enough to buy mbam at least. I also use WOT in my own way. The Mormon didn't like it, so she disabled that too. This is infuriating.
Meanwhile, she insists I run the free version of AVG. Just in passing, during 2 scans, I saw it pass 2 pieces of malware (mywebsearch, and Cascale Media--this was long ago--I don't recall why it is on my malware list, but i had a reason) onto the computer--they are in here and I cannot download to get them out--once mywebsearch gets on your computer, it keeps coming back and hiding. The malware has had weeks now to do whatever it does. Google blocked something too.
Months ago, I intended to run the spyware & cleaning guide and go from there. I just had to be able to get in. The hadcker made access impossible so I needed to be able to get back in, which is how I got into this mess. I was asleep sick all week or I would have contacted you sooner. She changed the wallpaper to a child's. She disabled remote access. I can only hope that is why the computer hasn't updated in a few weeks--she says that is normal. That and drivers were the main issue before, and she is supposedly going to load drivers on Monday, but her last words were that she would return to load more Mormon music. This woman is going to kill me in the process of saving my soul, and it is getting urgent as I cannot afford heat in the winter. Can you help?
She knows about this site and I fear she will block me here too. I am out of time, and she finds it amusing. Worse, she is clearly having so much fun seeing me so distressed (she has a foolproof plan to convert me, and the computer is her weapon--if I want it back, I become a Mormon. Unless I can get control. Her disregard for my health could do a LOT of harm--I am running out of time fast).
I need to get into my computer and work with you. I did once a long time ago, but my computer died and I was unable to get out to contact you--this is my second nightmare machine. I also had the privilege to work with Spysentinel. He was wonderful. I know he is not here any more. . I will always remember him--kindness like his is rare.
Here is a list of issues I remember now--my hope was that if I ran the cleaning guide, the list would get shorter; text is constantly deleted, the size of the text changes every half hour on a good day, usually more often, and gets super tiny (a full page can become a strip 1/2" wide by 3" long). I keep setting it, but all in all, this computer seems to disregard settings and does as it pleases.
MSN pops up every 15 minutes, pages scroll up, sometimes I lose my work, it freezes, things turn blue, the cursor goes where it wants to and deletes everything until I find it. Drivers were not loading which is how this started, nor were updates as I could not get online. Pages send themselves. Sometimes they spin in a dizzying circle first. Most emails have to be typed 2-5 times, not counting those that are only partially deleted--I save compulsively now, but even that doesn't always protect my text. Page borders change. Frequently, it can take ten minutes for a page to load. Startup is super slow. Most of my features have been disabled--webcam, Skype, face recognition, anything that needs to be downloaded. It reads CD's if it is in the mood. I know there is more, some of which I won't see until I have my control back. Pages cease to exist. Google actually blocked something--nothing controversial. The screenshots show a couple of other strange behaviors. Emails disappear. Almost nothing works right to sum it up. If I can get back online, i may have more information-this is from memory at 4:30 am. Help.