Today's research (Sunday):
I double-clicked the X17....iso icon on the desktop. I got "What program do you want to use to open it--there were several choices, but I am not that advanced, so I chose Internet Explorer.
That got me View Downloads. (addendum to last post: My inability to get the boot from CD/DVD window may not mean anything since that is standard, sometimes things work, oftimes they don't. I do not recall how I got that window before).
Under View Downloads was a list (the option to select was not available so I have to type it all in) here's the list:
o--X17-58996.iso 2.38 GB Under Actions, I got "Do you want to open or save this file?" Each file had it's own box and on the second line under X17..., was SINGER-PC. I chose open and the file disappeared. Somehow I got it back. Now one of my options under "Action" were run and save which I chose. The path on the second line was now: file:///C:/Users/Mette/Desktop
Under location, on the following files, I got desktop, and under Action, I got "Run." On the second line, I got the path--I will type it on the first entry only (for my sake)
o Setup IMGBurn_126.96.36.199.exe
o Reimage Repair
o x17-58996.iso This time under "Actions" I got "Run" and on the second line, msft.digitalrivercontent.net
o The last was Firefox setup.
There should have been 4 OTL files, since he gave 3, you gave one. I tried to run the OTL.exe file, but I think I got blocked by the password,which may be why the other OTL file(s) I downloaded don't appear (I was probably blocked by the password, but did so much yesterday, I do not recall any more than trying to download them). I have spent far too many hours on this and am doing my best to stay on top of it, but i am tired, and far from a seasoned user.
I double-clicked the OTL icon again and it downloaded from desktop to desktop. Then I got the Disc Image Burner.
I was trying to get to UAC to see what was up with singer, but needed a password to get in. As I recall, the 3 users in UAC are HomeGroupUser$, Singer, and Metta (not sure how she spelled it).
I probably should have left this alone since I have no idea what it is but I found the Credentials Manager. It had 3 options, but none had credentials. The third was generic credential, and i added Singer-PC since she had created that. I am beginning to suspect that is what she is using as her administrator acct. Even SYSTEM is gone. I wrote persistence: enterprise, but don't recall why--I am getting little rest and fighting a cold, and burnt out--failure after failure and being sick do that to me. Finding that I couldn't undo the generic credential (I think I can but wasn't going to try anything else that was unclear. There were a couple of options, but they made no sense to me--I had discovered that as far as I know that had no effect. I hoped it would somehow get me into UAC, but nothing worked.
I then found "Profiles stored on this computer" There was one: singer-PC\Mette 9.61GB Local
Under Variables Environment,I found os-Windows-NT, and 2 temp files (one was temp, one was tmp). Then Username: SYSTEM. If you need the names of those temp files, I may need your help getting back there. What was noteworthy to me were:
singer-PC\Mette and finding SYSTEM. But I do not know what it means or if it is of any help. Except for the credentials mgr (a desperate act), all I did on the rest of these is mostly just look, unless it is posted in this box. This is where I found myself listed as a standard user.
In trying to burn IMGBurn, I clicked a link from koyotesoftware.com. This came as a surprise: I was asked again for an administrator password to remove it, but I do not recall installing it, nor have I seen it in my control panel.
Edited by traveler818, 12 November 2012 - 09:40 AM.