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Computer Restarts When I Shut Down + Other Problems (Resolved)


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#76
phillpower2

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So no errors were reported - does it still restart when you shutdown.
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#77
Vinceroman

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yeah.. its really annoying
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#78
phillpower2

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I am running out of things to check I`m afraid;

Run SFC to check for damaged or missing files;

1.Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
2.At the command prompt, type the following command, and then press ENTER:
sfc /scannow
The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

Other than this swapping in a known good PSU for testing purposes I cannot suggest anything else at present but lets see if SFC turns up anything.

In case another device is causing the computer to restart please refer to the tutorial @ http://jack.ukleja.c...-sleep-problem/
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#79
Vinceroman

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Running the scan now, could it maybe be the RAM or the PSU thats causing the problem?
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#80
Vinceroman

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This was the result from the sfc /scannow

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#81
phillpower2

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Ram would not cause this but as you are aware I have suspected the PSU for some time.

The SFC results are a positive result at least.

In case another device is causing the computer to restart please refer to the tutorial @ http://jack.ukleja.c...-sleep-problem/

Disable devices capable of waking up the computer http://www.sevenforu...p-computer.html

NB: For some reason I did not get notifications of your latest two replies.
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#82
Vinceroman

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The first link you gave doesnt work

Ive also disabled some of the devices that could cause the computer to turn on like the mouse and keyboard as well as the network adapter but computer still restarted after shut down

Edited by Vinceroman, 29 December 2012 - 09:03 AM.

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#83
phillpower2

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Link repaired but here it is again http://jack.ukleja.c...-sleep-problem/
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#84
Vinceroman

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Here is the result when I tried it

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#85
phillpower2

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Note that it is suggested that your power button restarted your computer.
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#86
Vinceroman

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The power button on the computer, I hold that down to fully turn off the pc and take out the plug at the back of the desktop whenever I go out or sleep. When I click on shutdown from the start menu, it restarts rather than fully shutting down
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#87
phillpower2

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Please shutdown the computer using the correct method and allow it to restart then do the powercfg –lastwake test again and see what it reports when you do not physically shut the computer down using the power button.
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#88
Vinceroman

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This is all it said.. Also, I went to Tesco yesterday, they have a computer shop but its not actually for tesco its just IN tesco. They said it would cost £15 for a full diagnostics test.. is it worth it

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#89
phillpower2

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As you can see the computer was not restarted by any hardware device.

There is no further hardware testing that I can suggest but before you consider spending cash on a diagnostic test I would check the computer for possible malware infection using the self help guide as detailed below, let us know how that works out and if no joy I will ask another tech to go through the topic in case I have overlooked something;

£15 is not bad but free would be better so look in the yellow pages or local newspapers to see what you can find.

Please read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Additional guidance;

1: Do not create a topic on the malware forum unless you have a malware issue that you cannot resolve yourself.
2: If you do need to start a topic there provide a link to this thread so that steps that have already been taken can be checked.
3: As the Malware Techs are extremely busy you may not receive an instant reply, if you have waited for three days then post in the Waiting Room http://www.geekstogo...e-waiting-room/ be sure to identify the issue as malware related and provide a link to your malware topic.
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#90
Vinceroman

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The new topic under the Malware Removal can be found here http://www.geekstogo...other-problems/
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