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Windows update not working. IE Search engine issues. [Solved]


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#1
suja

suja

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Attached is the log from my vista HP Pavilion laptop. I am unable to start the windows update.

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#2
Dakeyras

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Hi and welcome to Geeks to Go. I have bad news I'm afraid. :(

One or more of the identified infections is the extremely severe Zero Access Rootkit plus undoubtedly other comprising malware!

OK since we are dealing with the aforementioned infection(s) I would be providing your good self with a disservice if I did not make you aware of the ramifications below:

This allows hackers to remotely control your computer, steal critical system information and Download and Execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Although an attempt could be made to clean this machine, it could never be considered to be truly clean, secure, or trustworthy. We could not say definitively that unknown and unseen malware will have been removed, nor will your system be restored to its pre-infection state. We cannot remedy unknown changes the malware may likely have made in order to allow itself access, nor can we repair the damage it may possibly have caused to vital system files. Additionally, it is quite possible that changes made to the system by the malware may impact negatively on your computer during the removal process. In short, your system may never regain its former stability or its full functionality without a reformat. Therefore, your best and safest course of action is a reformat and reinstallation of the Windows Operating System, and that is the course we strongly recommend.

Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

I can attempt to clean this machine(anything I try may not be successful) but I can't guarantee that it will be at all secure afterwords.

Should you have any questions, please feel free to ask.

Please let myself know what you have decided to do in your next post.
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#3
suja

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Thank you very much for your response. As soon as I saw your message, I have turned off the machine. I will take it to a system specialist to reinstall vista on my machine after formatting it. Thank you so much.
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#4
Dakeyras

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You're welcome! :)

It appears you have a HP machine, if you inform myself what exact modal you should be able to invoke the Recovery Partition which is defacto a reformat and reinstallation of the Windows Operating System. Which basically means your machine will be back to as was the first time you booted it up.

So to recap inform myself which exact modal and I in turn will provide the appropriate advice etc.
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#5
suja

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I have a HP Pavilion Dv2700
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#6
Dakeyras

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Hi. :)

I have a HP Pavilion Dv2700

Thank you for the clarification...how to invoke the recovery partition can be read at this article/web-page:-

Performing an HP System Recovery (Windows Vista)

Once on the actual aforementioned web-page, click on the sub-heading Starting a recovery from the hard drive and the computer is off to expand and follow the instructions.

Next:

Most new machines when shipped by the vendors tend to come with all kinds of dross pre-installed and if the inbuilt recovery partition is invoked like you just did with the HP, basically it is back as was when first booted up etc.

So this application here is worth both downloading and running.

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Install all critical updates and relevant service packs via Windows Update. For Vista the latest is SP2.

I would also ensure Internet Explorer is up-to date also. For Vista based machines it is IE9. Reason being even if you opt not to use IE as your main browser having a out of date version installed can leave any one machine vulnerable to malware.

The aforementioned should be available via Windows Update, if not can be downloaded from here.

Once the machine is updated and fully patched, I do advise visiting Windows Update periodically as Microsoft releases patches for Windows and other products regularly.

Plus check Automatic Updates is enabled.

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Then install a Anti-Virus software solution, only ever have one of such installed and active in system memory at any one time.

Either of the below will suffice:-

Which ever of the above you choose to install, automatically checks for updates and downloads/installs them with every system reboot and or periodically if the machine is left running providing a internet connection is active.

I advise you also run a complete scan with this at least once per week.

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Installing a specific Anti-Spyware application would be prudent, myself I recommend:-

Malwarebyte's Anti-Malware

During the installation process you will be offered the Malwarebytes' Anti-Malware Trial. Your choice to enable or not...

After installing, I advise check for updates and run a scan at least once per week.

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Emergency Recovery Utility NT. I advice you consider installing this, as a means to keep a complete backup of your registry and restore it when needed. Instructions can be read here.

Myself I would actually create a new back up once per week as this along with System Restore may prove to be invaluable if something unforeseen occurs!

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A custom Host-File is a further layer of protection whilst browsing online.

Either of the below will suffice:-

Only use one of the above!

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Consider installing WinPatrol. This application alerts you about possible system hijacks, malware attacks and critical changes made to your computer without your permission.

Download it from here.

You can find information about how WinPatrol works here.

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Finally, periodically visit the Secunia Online Software Inspector to ensure all third party software is up-to date. As many such as Adobe and Java related applications for example if out of date can be exploited by malware.

Or alternately download/install and use FileHippo Update Checker..
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#7
Dakeyras

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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