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Toshiba Laptop Blue Screen of Death


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#1
alexisd9025

alexisd9025

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Before anything i would like to thank anyone who stops by and offers there help.
Problem:

Im getting a BsOD with an error messages that wont let boot the laptop. After turning the laptop on i get two options either start up repair or start windows normally. When i try to run windows normally i get the following blue screen of death error: " STOP :c000021a {fatal system error} The initial session process or system process terminated unexpectedly with a status of 0x00000000 (0xc0000001 0x001004d8). The system has been shut down." and the laptop just restarts. And when i try start up repair i get an error that it couldn't automatically fix my computer and that if i had any devices plug in to unplug it and try again. Other things i have tried

Things i have tried:

1.Running computer on safe mode but unable to do so i get another error.
2.System restore but unable to do so either, i get another error.

Curious thing is im using this program called ubcd4win it haves different tools that would help you in situations like this; for example it haves different scans for viruses, malwares, disk check up, defragment tools and many other things that are really helpful Long story short i ran a spybot scan and found 5 threats: 2 entries in windows Microsoft system and another three entries in security for pupsc sweetim.

How it startd:

Problems started early today when i was using 1channel.ch to watch some tv show and as i was going trough the links there was one of them that when opened it open a pop up saying something along the lines that it was the police and that i was doing illegal stuff and that i had to pay a certain amount of money. So seen it was probably a fake just in case i shut down the laptop and went to do a system restore but thats when the message started appearing, and the laptop have boot up since then.

So if anyone ahve any idea if its a virus or malware or if it isnt let me know. Thanks.
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#2
JSntgRvr

JSntgRvr

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:welcome:

Lets give it a try. You will need a USB Flash drive.

  • Please download Farbar Recovery Scan Tool and save it to a flash drive.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    Plug the flash drive into the infected PC.
  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforu...isc-create.html


    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt


    Select Command Prompt

    Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
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