[Lucy0723]

I am rubbish with computers,I have a Sony vaio with windows 8! I turned it on this morning and it said "fixing disc errors - this make take over an hour" and about 45 minuets later the screen went black! The power light,the battery light and the wireless light is still on an at one point I had a cursor which disappeared! I have tried to restart the computer but it doesn't and just goes completely black with the lights on but nothing! Please help me

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Hello Lucy and welcome to Geeks To Go.

This issue could be a combination of things ranging from a screen problem to a overheating issue to a dead hard drive.

Have you been using the laptop on a bed or soft furnishings of any kind?

[Wolfeymole]

Hello Lucy and welcome to Geeks To Go.

This issue could be a combination of things ranging from a screen problem to a overheating issue to a dead hard drive.

Have you been using the laptop on a bed or soft furnishings of any kind?

[Lucy0723]

Thanks for your reply! I try to avoid using it in soft surfaces but yes it is used on a pillow or in bed sometimes!

[Wolfeymole]

Well this can stop the air flow emerging from the laptop and then overheating occurs which can be fatal to a laptop.

How old is this Sony and is it still under guarantee?

[Lucy0723]

It was bought just before Christmas,so say 4 months! I'm not sure about garuntee,I expect it is but it was a present! Assuming this is bad news then?

[Wolfeymole]

Well I don't know where you are from but I would assume that there would be some kind of guarantee on a brand new machine.

So I would contact who you got it off so they can either send it back to Sony or the dealer that supplied it.

[Lucy0723]

Yes it was brand new!

[Lucy0723]

Thank you very much

[Wolfeymole]

I edited my post so as to offer an opinion on what to do Lucy.

You're welcome Lucy.

[juliadexter]

Aask your manufacturer company for laptop services. Moreover, you can claim guarantee.
For instant recovery you need to run any good security program
Make sure your system is not damaged anyway
unplug any hardware that you recently installed
you can also update driver of laptop.
In addition, unplug any USB device connected to the laptop.
Use any good system-cooler device.
Hope it will help you