[Robii]

Hello there, I would need some help.

I've got the "white screen trojan" and can't get rid of it...
Basically I would need the fixlist.txt. Got to say that I've already tried to delete some files, and already tried a fixlist from another topic...

Here is my FRST.txt file.

Thx in advance  FRST.txt   7.73KB   229 downloads

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You shouldn't play with tools you haven't been trained for.

Try this Fixlist:

If successful, boot in Normal Mode and run these programs:

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Download AdwCleaner from here to your desktop
Run AdwCleaner and select Delete



Once done it will ask to reboot, allow this
On reboot a log will be produced at C:\ADWCleaner[XX].txt please post it in your next reply.

[JSntgRvr]

You shouldn't play with tools you haven't been trained for.

Try this Fixlist:

If successful, boot in Normal Mode and run these programs:

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Download AdwCleaner from here to your desktop
Run AdwCleaner and select Delete



Once done it will ask to reboot, allow this
On reboot a log will be produced at C:\ADWCleaner[XX].txt please post it in your next reply.

[Robii]

I know I could've f... up the situation even worse, so you got your point right.
Thank you SOOO MUCH, coz the fixlist worked like a charm and I've done all the steps you requested so here they are.

Thanks one more time

Attached Files

•  JRT.txt   3.49KB   197 downloads
•  AdwCleanerS2.txt   6.07KB   202 downloads

[JSntgRvr]

Please run a free online scan with the ESET Online Scanner

Vista / Win7 users: Right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator.

Note: This scan works with Internet Explorer or Mozilla FireFox.

If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.

• Click the green ESET Online Scanner box
• Tick the box next to YES, I accept the Terms of Use
  then click on: Start
• You may see a panel towards the top of the screen telling you the website wants to install an addon... click and allow it to install. If your firewall asks whether you want to allow installation, say yes.
• Make sure that the option Scan archives is checked.
• Now click on Advanced Settings and select the following:
  
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
• Click on Start
• The virus signature database will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
• When completed the Online Scan will begin automatically. The scan may take several hours.
• Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
• When completed select Uninstall application on close, make sure you copy the logfile first!
• Then click on: Finish
• Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
• Copy and paste that log as a reply to this topic.