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BSOD windows Vista (mothers pc)


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#16
xBlueRobot

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Okay thanks :thumbsup:
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#17
xppc

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so far my mothers pc has run close to 22 hours (i asked her not to turn off last night)without any crash. i preformed the steps requested under the malware forum by another moderator here is that link

http://www.geekstogo...ses-or-malware/
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#18
xppc

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it has been on for the last 48 hours with driver verifier running.. there have been no blue screen issues or other problems that were obvious
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#19
xBlueRobot

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You can disable Driver Verifier now. Please continue working with the malware thread you started, and then post any significant updates here :)

Edited by xBlueRobot, 16 August 2013 - 04:12 PM.

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#20
xppc

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ok.. will do.. thx
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#21
xppc

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i did disable drive verifier this morning as asked but my mom said there was a blue screen on this morning, she did nothing and it returned to her normal desktop. how can i find out what that blue screen was?

thanks
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#22
xBlueRobot

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Go to this directory, and then attach the dump file(s) in your next post:

C:\Windows\Minidump
or
C:\Windows\MEMORY.DMP

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#23
xppc

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the only thing listed in minidump was from 07 aug before you asked me to run the driver verifier. i do not see a folder for memory.dmp.

when i turned her pc on this afternoon, i was able to write down this blue screen message

irql_not_less_nor_equal
0x0000000A
0x0800000F
0x00000002
0x00000000
0x8248A ( i didnt get the other numbers before it disappeared)

when i right click on the c drive then go to properties and disk clean up i see these files listed

system error memory dump files (186mb)
system erroe minidump files (157kb)
per user archived Windows Error Report (112kb)
system archived Windows error report (15.8 mb)
system queued windows error report (458mb)

would these have any useful info? i tried looking for them under the system and system32 file but could not find them there

thanks
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#24
xBlueRobot

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Don't delete those files, go the same directory as before, there should be a Minidump there now, please upload that file.
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#25
xppc

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the only minidump is the files i already posted on 09 aug.

see
Posted 09 August 2013 - 05:03 PM
here is the other file Mini080713-01.rar (17.42K)

while trying to post it originally i received.. warning access is denied message (using 7 zip) and cannot create mini080713.rar (using winrar) i had to copy the file to a usb and convert it on a different pc.
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#26
xBlueRobot

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You can just copy the dump files over into a zipped folder, and then upload the files that way.

Try following - http://www.sysnative...dump-files.html
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#27
xppc

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when i followed this link WMI - "Recoveros" and Page File Settings (HTML)
i did not see anything different in the minidump folder nor did i see a memory.dmp folder
the above link created this report


AutoReboot=TRUE
Caption=
DebugFilePath=%SystemRoot%\MEMORY.DMP
DebugInfoType=2
Description=
ExpandedDebugFilePath=C:\Windows\MEMORY.DMP
ExpandedMiniDumpDirectory=C:\Windows\Minidump
KernelDumpOnly=FALSE
MiniDumpDirectory=%SystemRoot%\Minidump
Name=Microsoft® Windows Vista™ Home Premium |C:\Windows|\Device\Harddisk0\Partition1
OverwriteExistingDebugFile=TRUE
SendAdminAlert=FALSE
SettingID=
WriteDebugInfo=TRUE
WriteToSystemLog=TRUE




AllocatedBaseSize=2281
Caption=C:\pagefile.sys
CurrentUsage=543
Description=C:\pagefile.sys
InstallDate=20120406142802.772833-240
Name=C:\pagefile.sys
PeakUsage=570
Status=
TempPageFile=FALSE
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#28
xppc

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attached are the two recent files from where the pc had issues

Attached Files


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#29
xppc

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when i turned her pc on this afternoon, i was able to write down this blue screen message

irql_not_less_nor_equal
0x0000000A
0x08000000
0x000000FF
0x824E9F80


there have been no hardware changes or additions since i replaced the hard drive about a year ago.
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#30
xppc

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today there was a blue screen bug code_usb_driver
0x000000FE
0x00000008
0x00000004
0x86B4F028
0x00000000

i also saw and the mini.dmp file so i attached it

Attached Files


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