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Laptop very slow to start up and to operate


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#91
Buddierdl

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Sorry for the delay...I am still waiting.
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#92
rockitout

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No problem. I'm still here. Thanks for sticking with me.
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#93
Buddierdl

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Ok. Let's try this (thanks to Tom982):


Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  • Please download the attached file, Packs.zip and save this to your Desktop.
  • Right-click on the file and select Extract All...
  • Tick the box labelled Show extracted files when complete then click Extract
  • A window will open showing two folders, Manifests and Packages
  • Open the Manifests folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Winsxs\Manifests
  • Open the Packages folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Servicing\Packages
  • Run the System Update Readiness Tool (SURT) again.
  • When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log

You will probably be shown the error code 0x8024200D after performing this fix, if so, please download and install the update from this link. It must be downloaded using Internet Explorer.

http://www.microsoft...07-63307d039489
http://www.microsoft...60-4ecf061a5354

Packs.zip > https://dl.dropboxus...itout/Packs.zip
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#94
rockitout

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I completed steps 1 - 8 and did not get an error. All it said was the installation was complete. Am I suppose to try a normal Windows update again or something else? I will wait for your instructions. Here is the log you asked for:


=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 20.0
2013-10-20 23:28

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2530548_ie8~31bf3856ad364e35~x86~~8.0.1.1.mum

Checking Component Store
(f) CSI Payload File Missing 0x00000000 msfeedsbs.mof x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_8.0.6001.18813_none_df2f43a7f094a691
(fix) CSI Payload File Missing CSI File Replaced File: msfeedsbs.mof From: C:\Windows\winsxs\x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_6.0.6001.18000_none_fc4def09dac203c5\msfeedsbs.mof
(f) CSI Payload File Missing 0x00000000 msfeedsbs.mof x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_8.0.6001.19019_none_df351f6bf08f6f04
(fix) CSI Payload File Missing CSI File Replaced File: msfeedsbs.mof From: C:\Windows\winsxs\x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_6.0.6001.18000_none_fc4def09dac203c5\msfeedsbs.mof
(f) CSI Manifest Missing 0x00000002 x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.0.6002.22594_ar-sa_f065ee43aaaa25ca.manifest x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.0.6002.22594_ar-sa_f065ee43aaaa25ca
(fix) CSI Manifest Missing CSI File Replaced File: x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.0.6002.22594_ar-sa_f065ee43aaaa25ca.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-2jan13.cab
(f) CSI Payload File Missing 0x00000000 msfeedsbs.mof x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_8.0.6001.18828_none_df29752df0984135
(fix) CSI Payload File Missing CSI File Replaced File: msfeedsbs.mof From: C:\Windows\winsxs\x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_6.0.6001.18000_none_fc4def09dac203c5\msfeedsbs.mof
(f) CSI Manifest Missing 0x00000002 x86_e1dd549ff1482f11b46e52f96d261cd5_b03f5f7f11d50a3a_6.0.6000.16720_none_1ef5cdb107ab958c.manifest x86_e1dd549ff1482f11b46e52f96d261cd5_b03f5f7f11d50a3a_6.0.6000.16720_none_1ef5cdb107ab958c
(fix) CSI Manifest Missing CSI File Replaced File: x86_e1dd549ff1482f11b46e52f96d261cd5_b03f5f7f11d50a3a_6.0.6000.16720_none_1ef5cdb107ab958c.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86cab2-2jan13.cab
(f) CSI Payload File Missing 0x00000000 msfeedsbs.mof x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_8.0.6001.18975_none_def06699f0c37e0c
(fix) CSI Payload File Missing CSI File Replaced File: msfeedsbs.mof From: C:\Windows\winsxs\x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_6.0.6001.18000_none_fc4def09dac203c5\msfeedsbs.mof
(f) CSI Payload File Missing 0x00000000 msfeedsbs.mof x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_6.0.6002.18005_none_fe396815d7e3cf11
(fix) CSI Payload File Missing CSI File Replaced File: msfeedsbs.mof From: C:\Windows\winsxs\x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_6.0.6001.18000_none_fc4def09dac203c5\msfeedsbs.mof
(f) CSI Payload File Missing 0x00000000 msfeedsbs.mof x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_8.0.6001.18904_none_df3b15c3f08ba11e
(fix) CSI Payload File Missing CSI File Replaced File: msfeedsbs.mof From: C:\Windows\winsxs\x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_6.0.6001.18000_none_fc4def09dac203c5\msfeedsbs.mof
(f) CSI Payload File Missing 0x00000000 msfeedsbs.mof x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_8.0.6001.18943_none_df0ed5c9f0acf78b
(fix) CSI Payload File Missing CSI File Replaced File: msfeedsbs.mof From: C:\Windows\winsxs\x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_6.0.6001.18000_none_fc4def09dac203c5\msfeedsbs.mof
(f) CSI Payload File Missing 0x00000000 msfeedsbs.mof x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_8.0.6001.18882_none_dee293e9f0ce50d1
(fix) CSI Payload File Missing CSI File Replaced File: msfeedsbs.mof From: C:\Windows\winsxs\x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_6.0.6001.18000_none_fc4def09dac203c5\msfeedsbs.mof
(f) CSI Manifest Missing 0x00000002 x86_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.1.8112.16430_none_fc9716bd14874ec6.manifest x86_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.1.8112.16430_none_fc9716bd14874ec6
(f) CSI Manifest Missing 0x00000002 x86_2a7d783ad51e03929ca83ca60aa1f7d4_31bf3856ad364e35_6.0.6000.20883_none_09497d0232bd8b96.manifest x86_2a7d783ad51e03929ca83ca60aa1f7d4_31bf3856ad364e35_6.0.6000.20883_none_09497d0232bd8b96
(fix) CSI Manifest Missing CSI File Replaced File: x86_2a7d783ad51e03929ca83ca60aa1f7d4_31bf3856ad364e35_6.0.6000.20883_none_09497d0232bd8b96.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86cab2-2jan13.cab
(f) CSI Payload File Missing 0x00000000 msfeedsbs.mof x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_8.0.6001.18999_none_dedec7e9f0d01b4a
(fix) CSI Payload File Missing CSI File Replaced File: msfeedsbs.mof From: C:\Windows\winsxs\x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_6.0.6001.18000_none_fc4def09dac203c5\msfeedsbs.mof
(f) CSI Manifest Missing 0x00000002 x86_ea8c71446196452824c7849e0a6a3be6_b03f5f7f11d50a3a_6.0.6000.20883_none_225f63375d25993c.manifest x86_ea8c71446196452824c7849e0a6a3be6_b03f5f7f11d50a3a_6.0.6000.20883_none_225f63375d25993c
(fix) CSI Manifest Missing CSI File Replaced File: x86_ea8c71446196452824c7849e0a6a3be6_b03f5f7f11d50a3a_6.0.6000.20883_none_225f63375d25993c.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86cab2-2jan13.cab

Summary:
Seconds executed: 1212
Found 15 errors
Fixed 13 errors
CSI Manifest Missing Total count: 5
Fixed: CSI Manifest Missing. Total count: 4
CSI Payload File Missing Total count: 9
Fixed: CSI Payload File Missing. Total count: 9
CBS MUM Missing Total count: 1

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.1.8112.16430_none_fc9716bd14874ec6.manifest
servicing\packages\Package_for_KB2530548_ie8~31bf3856ad364e35~x86~~8.0.1.1.mum
servicing\packages\Package_for_KB2530548_ie8~31bf3856ad364e35~x86~~8.0.1.1.cat



=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 20.0
2013-10-23 16:54

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2530548_ie8~31bf3856ad364e35~x86~~8.0.1.1.mum
(fix) CBS MUM Missing CBS File Replaced Package_for_KB2530548_ie8~31bf3856ad364e35~x86~~8.0.1.1.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6000-client-wave0.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2530548_ie8~31bf3856ad364e35~x86~~8.0.1.1.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6000-client-wave0.cab.

Checking Component Store
(f) CSI Manifest Missing 0x00000002 x86_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.1.8112.16430_none_fc9716bd14874ec6.manifest x86_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.1.8112.16430_none_fc9716bd14874ec6
(fix) CSI Manifest Missing CSI File Replaced File: x86_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.1.8112.16430_none_fc9716bd14874ec6.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6000-client-wave0.cab

Summary:
Seconds executed: 2727
Found 2 errors
Fixed 2 errors
CSI Manifest Missing Total count: 1
Fixed: CSI Manifest Missing. Total count: 1
CBS MUM Missing Total count: 1
Fixed: CBS MUM Missing. Total count: 1
Fixed: CBS Paired File. Total count: 1
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#95
Buddierdl

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Yes, it looks like it may have worked. See if you can update now.
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#96
rockitout

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Ok. I just attempeted a windows update again. It had 2 important updates for me to install. One one a Windows Defender update (KB915597)and The previous update that we were having trouble with (KB2862966). As you can see from the images below, it installed the first one just fine, however the KB2862966 one still shows an error.

Posted Image
Posted Image
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#97
Buddierdl

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Ok. Can you try installing it in safe mode one more time?

If that fails, try normal mode once more after it.
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#98
rockitout

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I tried to install the update in safe mode and this is the error I got:

Posted Image

I thin tried to install it in normal mode and this is the message I got:

Posted Image
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#99
Buddierdl

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Ok. Let's try to install the update from a clean boot:

First, download the update again from here.

Then, follow these instructions to do a clean boot, and try to install the update after that. Then you can re-enable the items that you disabled for the clean boot and reboot.
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#100
rockitout

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I'm still getting the same message as in the 2nd picture of my previous post.
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#101
Buddierdl

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Hi rockitout,
Sorry for the delays. I am not very experienced with windows update issues, so I am having to wait on someone else to help me, who is very busy right now. We should hopefully have something later today. :)
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#102
Buddierdl

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Let's try this:


Can you boot into the recovery environment, and launch command prompt please: How to use the Windows 7 System Recovery Environment Command Prompt

When command prompt is launched, type in the following command and press enter:

DISM /image:C:\ /cleanup-image /revertpendingactions

Then reboot your computer, booting into Windows normally. Run this FixIt in aggressive mode: You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services

Then try updating and post your CBS log please (located at C:\Windows\Logs\CBS).
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#103
rockitout

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I tried your suggestion however, when I Type the command in the command prompt, I get this back: 'DISM' is not a recognized as an internal or external command, operable program or batch file.
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#104
Buddierdl

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Hi rockitout,

I think we are going to have to do a repair install of Vista. This should not affect your programs or files. Tom982 is going to upload an .iso for you to use after the weekend. After he does that, I will get some instructions for you. Posted Image
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#105
rockitout

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I still have the ISO that you had me install on a thumb drive. Could we use that or no?
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