- I need to remove the tools we installed on your machine.
- We will remove all of your old restore points and set a new one. This will give you a clean restore point if needed.
- We also have some programs on your machine that need updating to help protect you in the future.
Let's get started
Step 1: Remove old restore points and set a new one
Copy the text in the code box below and paste it in the Custom Scans/Fixes box. Then press Run Fix
%systemroot%\sysnative\vssadmin delete shadows /for=c: /all /quiet /c
Step 2: Tool Removal
- You can uninstall AdwCleaner by starting the tool and clicking the Uninstall button on the control panel.
- You can uninstall ESET Online Scanner if you still have it on your machine.
- You can delete aswMBR and Junkware Removal Tool from your desktop.
- Uninstall OTL by starting OTL and clicking the Cleanup button. OTL will remove itself from your system and ask to reboot. Please let it reboot.
Step 3: Program Updates
Adobe Reader is out of date. Update it by clicking here. Be sure to uncheck "Yes, install Chrome as my default browser and Google Toolbar for Internet Explorer - optional."
Firefox is out of date. Update it by clicking here.
A word about Java
Java has become the #1 program exploited by thieves and hackers as of today. It's gotten so bad, the Department of Homeland Security recently recommended that users disable Java on their machines.
For more information regarding this, see the two articles below:
Forbes: US Department of Homeland Security Calls on user do disable Java
US warns on Java software
Unless you have software on your machine that absolutely requires Java, I highly recommend you completely remove it from your system.
If you do have software that requires it, then disable it until such time as it's needed by those programs.
Please click the link below for instructions to disable Java.
How to Disable Java in your Web Browser
If you wish to continue to use Java on your machine, please be sure to keep it updated by following the instructions below.
- Click on this link Java Website and click Do I Have Java?
- Then click the Verify Java Version button. It will scan your current version and show you if you have the most current version.
You can also download a tool called JavaRa that will automatically search for new updates and remove older versions of Java.
Click the link below to go to the download page to get the tool.
Once you have downloaded JavaRa
- Unzip the files to the directory of your choice.
- Double click the JavaRa icon in the directory and choose your language preference.
- Click Remove Older Versions from the menu.
- Click Yes.
- If you get a warning that Internet Explorer needs to be closed, close it, then click ok.
- JavaRa will then search for and remove old versions of Java from your machine.
You can find instructions for manually removing older versions for Windows XP, Vista, and 7 by clicking the link below:
Instructions for manually removing old versions of Java
Keeping your software updated
Another weapon against malicious programs and viruses is to keeping other programs updated. There are several programs out there that can check for out of date programs on your computer. One is Secunia PSI, and another is Filehippo. You can run these on a weekly or monthly basis to check your programs for updates and then they will provide a link for you to download them.
Download Secunia PSI
Download Filehippo Updatechecker
A few tips to help protect you:
- Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.
- Be careful of the websites you visit.
- To help protect yourself while on the web, I recommend you read How did I get infected in the first place?