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Internet Sign In Issue


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#1
jbljohn

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Windows XP sp3. I recently bought a new modem and after being "helped" by my cable provider, I must sign onto Facebook, my G-mail, and Yahoo everytime I visit their sites. I have checked the box that says "Remember Me" and it has no effect. The Help desk had me go into some Advanced Internet Setting that I don't recall and I believe this may be the issue. Help please! :surrender:
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#2
PhrantiQ

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This is a caching/offline files issue more than likely, in which I'd like you to state which browser you are using. If internet explorer, follow the below steps:
  • Now open your Start Menu and go into your Control Panel
  • Once in your Control Panel go to Internet Options (might want to make the 'View by:' set to small)
  • In this window, please go to the Advanced tab.
  • On this tab, let's click the following; Reset...
  • Don't check the box on the next page, then click 'Reset' at the bottom
  • Once this little window (Reset Internet Explorer Settings) puts check boxes next to all 3 items, click 'Close'
  • This will exit the Internet Options, please reopen it via Control Panel
  • Let's verify a few settings, listed below;
  • Go to the tab 'Connections' and click on 'LAN Settings'. Unless using a proxy, verify 'Automatically detect settings' checkbox is checked and nothing else is entered.
  • Go back to the 'General' tab now and in the 'Browsing History' select 'Delete' and then check all the boxes accept 'Form Data' and 'Passwords'. Then hit 'Delete' at the bottom. Give this a minute to run.
  • Make sure to also set the 'Homepage' to a known page (www.Google.com for instance) while on the 'General' tab.
[/list]
Also are you consistently running a cleaner, such as CCleaner or TFC? That will also cause this.

Edited by PhrantiQ, 30 September 2013 - 06:22 AM.

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#3
jbljohn

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PhrantiQ I am running IE. In your post you indicated "■Go back to the 'General' tab now and in the 'Browsing History' select 'Delete' and then check all the boxes accept 'Form Data' and 'Passwords'. Then hit 'Delete' at the bottom. Give this a minute to run"

Did you mean "accept" as in check these boxes, or "Except" as in do not check these boxes.

Thanks!
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#4
PhrantiQ

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Well shoot, you caught me on a 'typo' or miss-usage of the word except. Sorry about that, was writing that up in a bit of a hurry earlier. Please do NOT check those boxes, as I meant EXCEPT. Thank you for pointing it out as well.
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#5
jbljohn

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Here is where I am now. I now have a new icon on my Toolbar "Web Slice Gallery. When I go to Facebook I am already logged inn and I am unable to log out - I can see that I have new posts but cannot open them. When I go to Yahoo and move my cursor near the "Mail" button - the button disappears and the message "Yahoo encountered a problem when trying to load" Suggestions please.
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#6
PhrantiQ

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Interesting. Please do the following (I'm counting my first post as STEP ONE, so I will start with STEP TWO and on from here).
 
STEP TWO: MiniToolBox Repairs & Intel Gathering
  • At this point and time I'd like you to get the utility MiniToolBox and run it with the following checked items.
    • Flush DNS
    • Reset IE Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List Installed Programs
    • List Devices
    • Only-Problems (leave it checked)
  • List Users, Partitions and Memory Size

    After you've selected just the above items, please then hit GO. Once it's done running, which normally doesn't take too long, it will have a text or log file pop up. Please copy/paste that into a reply.
STEP THREE: Temp File Cleaner
As a good rule of thumb, I like to get rid of temp/junk files off any and all systems I work on. Reason being that I've seen some build up of caches and junk files cause all sorts of chaos on multiple occasions, so why not just take a few minutes to clean the PC up.However before you download and run the program, please make sure you save all work and close out of all programs accept your browser (which also will need to be closed down after the download, before running the program).

Now that we've saved and closed out of all your applications/programs, please download Temp File Cleaner (TFC). Once that is done, close out of all your open applications/programs and then please 'Right Click' and select Run As Administrator from the Context Menu. Please let this run, uninterrupted. Once it's finished, it may ask you to reboot your machine - If it does, please allow it to reboot at this time and after Windows loads back up move on to the next step. If it does not require a reboot, please move on to the next step now. However please take note of the red number, displaying amount of removals, and post it in a reply.
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#7
jbljohn

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Here is the log. I accidentally Downloaded Zip Extractor and AVG OK to Uninstall?

MiniToolBox by Farbar Version: 13-07-2013
Ran by Owner (administrator) on 30-09-2013 at 18:28:57
Running from "C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\RMVNJ621"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


127.0.0.1 localhost
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com

There are 15280 more lines starting with "127.0.0.1"


=========================== Installed Programs ============================

ABBYY FineReader 5.0 Sprint Plus (Version: 5.0.0.3501)
Acrobat.com (Version: 2.3.0)
Acrobat.com (Version: 2.3.0.0)
Adobe AIR (Version: 3.7.0.2090)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.175)
Adobe Photoshop Album 2.0 Starter Edition (Version: 2.00.000)
Adobe Reader X (10.1.8) (Version: 10.1.8)
Agere Systems PCI Soft Modem
AllDup 3.4.8 (Version: 3.4.8)
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Software Suite
ATI Display Driver (Version: 8.111-050222a-021277C-ATI)
Auslogics Disk Defrag (Version: 3.5)
avast! Free Antivirus (Version: 8.0.1497.0)
AVG SafeGuard toolbar (Version: 17.0.0.10)
Bicycle® Poker
BitGuard
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 4.03)
CDBurnerXP (Version: 4.3.2.2212)
Cisco WebEx Meetings
Compaq Connections
Compaq Instant Support
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Coupon Printer for Windows (Version: 5.0.0.3)
Data Lifeguard Diagnostic for Windows 1.24
Delta Chrome Toolbar
Delta toolbar (Version: 1.8.24.6)
Digital Photo Navigator 1.5
Digital TV for PC 2.0
DirectX 9 Runtime (Version: 1.00.0000)
Easy Internet Sign-up (Version: FE UI-3.0.0.1106)
EMC 10 Content (Version: 1.0.035)
EMCO MoveOnBoot 2.2 (Version: 2.2.8.3462)
EPSON CardMonitor
EPSON Copy Utility 3 (Version: 3.0.2.0)
EPSON CX6600 Reference Guide
EPSON PhotoCenter
EPSON PhotoStarter3.2
EPSON Printer Software
EPSON Scan
EPSON Smart Panel
EPSON Web-To-Page
Everio MediaBrowser (Version: 1.00.013)
Family Tree Maker 2006
Family Tree Maker 2012 (Version: 21.0.452)
GMChallenge3 (Version: 9.16)
Google Chrome (Version: 29.0.1547.76)
Google Chrome Frame (Version: 29.0.1547.76)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4413.1752)
Google Update Helper (Version: 1.3.21.153)
GoToAssist Corporate (Version: 9.0.0.570)
H&R Block Deluxe + Efile + State 2011 (Version: 11.05.7102)
H&R Block Deluxe + Efile + State 2012 (Version: 12.05.7803)
H&R Block South Carolina 2011 (Version: 1.11.3401)
H&R Block South Carolina 2012 (Version: 1.12.3601)
HpSdpAppCoreApp (Version: 3.00.0000)
IntelliMover Data Transfer Demo
InterVideo WinDVD Player (Version: 4.0-B11.412)
iTunes (Version: 11.0.5.5)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
KBD
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Location Finder (Version: 1.2.0)
Microsoft Office Basic Edition 2003 (Version: 11.0.8173.0)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Plus! Digital Media Edition (Version: 1.1.0.2423)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Streets & Trips 2006 (Version: 13.00.09.0200)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyAttorney Home And Business (Version: 1.00.000)
NETGEAR Media Server Installer
Open It! (Version: 1.1.1)
OpenOffice.org 3.3 (Version: 3.3.9567)
Paint.NET v3.5.10 (Version: 3.60.0)
Pdf995 (installed by H&R Block)
PdfEdit995 (installed by H&R Block)
Picasa 3 (Version: 3.9)
Print Lab Series
PS2
Python 2.2 combined Win32 extensions
Python 2.2.1 (Version: 2.2.1)
Quicken 2004 (Version: 13.00.0000)
Quicken 2011 (Version: 20.1.8.6)
QuickTime (Version: 7.74.80.86)
RabbitTV (Version: 1.0.0.8)
RealDownloader (Version: 1.3.3)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.3)
RealUpgrade 1.1 (Version: 1.1.0)
RecordNow! (Version: 7.10)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.0)
Roxio Burn (Version: 1.0.0)
Roxio Central Audio (Version: 3.8.0)
Roxio Central Copy (Version: 3.8.0)
Roxio Central Core (Version: 3.8.0)
Roxio Central Data (Version: 3.8.0)
Roxio Central Tools (Version: 3.8.0)
Roxio Easy CD and DVD Burning (Version: 10.3)
Roxio Easy CD and DVD Burning (Version: 10.3.104)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio File Backup (Version: 1.3.0)
Roxio Update Manager (Version: 6.0.0)
S3 S3Display
S3 S3Gamma2
S3 S3Info2
S3 S3Overlay
Samsung ML-2510 Series
Savings Bond Wizard
ScanToWeb
Seagate Dashboard (Version: 1.1.0.1421)
Serif PanoramaPlus X4 (Version: 4.0.3.010)
Serif PhotoPlus X4 (Version: 14.0.2.013)
Serif PhotoPlus X5 (Version: 15.0.1.011)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
TomTom HOME (Version: 2.9.6)
TomTom HOME Visual Studio Merge Modules (Version: 1.0.2)
TurboTax 2009 WinPerFedFormset (Version: 009.000.2881)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0328)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0245)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2009 wsciper (Version: 009.000.0757)
TurboTax 2010
TurboTax 2010 WinPerFedFormset (Version: 010.000.3688)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0432)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0208)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2010 wsciper (Version: 010.000.1114)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Zip Extractor
VIA Rhine-Family Fast Ethernet Adapter
WeatherBug (Version: 7.0.0.11)
WebFldrs XP (Version: 9.50.6513)
Whilokii 1.0.0 (Version: 1.0.0)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.2980)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
YTD Toolbar v6.5 (Version: 6.5)
YTD Video Downloader 3.9.6 (Version: 3.9.6)
Zip Extractor Packages

========================= Devices: ================================

Name: ATI WDM TV Audio Crossbar
Description: ATI WDM TV Audio Crossbar
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: ATI
Service: ATIXSAudio
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

Name: ATI WDM Rage Theater Audio
Description: ATI WDM Rage Theater Audio
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: ATI
Service: ativraxx
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

Name:
Description:
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: ATI WDM TV Tuner
Description: ATI WDM TV Tuner
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: ATI
Service: ATITUNEP
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.


========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 2047.48 MB
Available physical RAM: 1153.04 MB
Total Pagefile: 3433.7 MB
Available Pagefile: 2638.14 MB
Total Virtual: 2047.88 MB
Available Virtual: 1967.2 MB

========================= Partitions: =====================================

2 Drive c: (PRESARIO) (Fixed) (Total:69 GB) (Free:22.21 GB) NTFS
3 Drive d: (PRESARIO_RP) (Fixed) (Total:5.53 GB) (Free:2.62 GB) FAT32
10 Drive k: () (Removable) (Total:29.8 GB) (Free:29.75 GB) FAT32
11 Drive l: (Expansion Drive) (Fixed) (Total:931.51 GB) (Free:802.58 GB) NTFS

========================= Users: ========================================

User accounts for \\YOUR-RTMEJESVBC

Administrator ASPNET Guest
HelpAssistant Owner SUPPORT_388945a0
SUPPORT_fddfa904


**** End of log ****
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#8
PhrantiQ

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Well your Hosts file sure has a lot of entries, I'd recommend we get rid of that and have it replaced. Beyond that here are my areas of notification/concern upon a brief scan through your post.
 
WARNING: Junkware & Adware
I've noticed a few junk/ad-ware installations. As these are handled by our Malware Removal Experts/Staff in a different section, we will need you to head over there for removals. However let me list a few of the concerns in sections real fast...

Adware and Junkware:
WeatherBug (Version: 7.0.0.11)
Easy Internet Sign-up (Version: FE UI-3.0.0.1106)
Delta Chrome Toolbar
Delta toolbar (Version: 1.8.24.6)
YTD Toolbar v6.5 (Version: 6.5)
BitGuard (Possible malicious software, depending on a few factors which the experts will be able to determine) [/list]WARNING: Multiple Security Software
I know you mentioned removing AVG and such, however want to point it out regardless... Having more than one antivirus will not increase your security, it will likely do the exact opposite. The reason for this is due to the programs conflicting with one another, not to mention false positives generated from these possible conflicts. So please remove all but one at this time. So please make sure to remove all AVG items (if you keep Avast, which I recommend). WARNING: Out Of Date Software
  • It is key to keep your Java, Adobe Flash and Adobe Reader up to date if you have them installed. Your Java for instance is on update 25, but we are in the 40's now... Pretty large gap. Updates fix security exploits, which is key to remaining secure and keep things running smooth. Below are direct links to the sites to download the latest versions for each of these programs.
    • Adobe Reader
    • Please be sure to uncheck the box for 'Install McAfee Security Scan Plus'.
    • Once installed read the section below for 'Making Adobe Reader/Acrobat Safer'
  • Adobe Flash
    • Please be sure to uncheck the box for 'Install McAfee Security Scan Plus'.
  • Java
    • After you start the installation, please uncheck both boxes for 'Install the Ask Toolbar...' and 'Set and keep Ask as my...'.
    • Please read the section below for 'Further Discussion On Java'.

Making Adobe Reader/Acrobat Safer:
  • Adobe Reader and/or Acrobat both have a known exploit in them, in which Adobe updates keep hiding or tweaking but haven't fully taken care of. We can however go ahead and disable the Javascript option and close the door on this exploit, so please follow the below steps to do so:
  • Open your Adobe Reader at this time
  • Select Edit from the menu at top
  • Select Preferences at this time
  • Now click on Javascript on the left side column
  • Uncheck the item 'Enable Acrobat Javascript'
  • Close the program.
NOTE: The same can be done for Foxit, an Adobe Reader alternative, however 'Preferences' is under the 'Tools' menu and it will be 'Enable Javascript Actions' that you need to uncheck.
Further Discussion On Java: Guides to disable Java and re-enable only when you need it (recommended if you must have it installed):
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