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Unable to connect to certain website

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  • Retired Staff
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Yep, there's more rubbish there. After this round let me know if the computer is running smoother.


Posted Image OTL Fix

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

1. Please copy all of the text in the quote box below (Do Not copy the word Quote. To do this, highlight everything
inside the quote box (except the word Quote) , right click and click Copy.


O4 - HKU\S-1-5-19..\RunOnce: [75db4t] C:\Documents and Settings\All Users\Application Data\wvesamw\pecp.exe (InCastDev Software)
O20 - HKU\S-1-5-19 Winlogon: Shell - (C:\Documents and Settings\All Users\Application Data\kfgrtj\llvse.exe) - C:\Documents and Settings\All Users\Application Data\kfgrtj\llvse.exe (InCastDev Software)
[2013/12/02 15:27:32 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\vehq
[2013/12/02 15:27:24 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\wvesamw
[2013/12/02 15:27:24 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\urraif
[2013/12/02 15:27:24 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\kfgrtj
[2013/12/02 15:27:21 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\ihk
[2013/12/02 15:08:07 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\rotfb

ipconfig /flushdns /c
netsh firewall reset /c
netsh firewall set opmode mode = ENABLE profile = ALL /c


Warning: This fix is relevant for this system and no other. If you are not this user, DO NOT follow these directions as they could damage the workings of your system.

2. Please re-open Posted Image on your desktop. To do that:
  • XP users: Double click the icon.
3. Place the mouse pointer inside the Posted Image textbox, right click and click Paste. This will put the above script inside the textbox.
4. Click the Posted Image button.
5. Let the program run unhindered.
6. OTL may ask to reboot the machine. Please do so if asked.
7. Click the Posted Image button.
8. A report will open. Copy and Paste that report in your next reply.
9. If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, (where mmddyyyy_hhmmss is the date of the tool run).
10. Run OTL again and click the Posted Image button. Post the log it produces in your next reply.


Uninstall AdwCleaner

Re-open AdwCleaner
  • Click the Uninstall button
  • Confirm with yes
Posted Image

AdwCleaner by Xplode

Download a fresh copy of AdwCleaner.

Download AdwCleaner. Click here and then click the Download Now @ BleepingComputer button. Save the file to the desktop.

NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.
  • XP users, double click the AdwCleaner icon Posted Image on the desktop to run AdwCleaner. You will see the following console:

    Posted Image
  • Click the Scan button and wait for the scan to finish.
  • After the Scan has finished the window may or may not show what it found and above the progress bar you will see Pending. Please uncheck elements you don't want to remove. Do Not delete anything at this time.
  • Click the Report button to get the log.
  • Copy and Paste it into your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[R0].txt.
  • Click the X in the upper right corner of the program or click the File menu and click Exit to close the program.


Virustotal File Upload:

To use Virustotal go Here
Posted Image
  • Click the Choose File button in the middle of the screen. This will open a File Upload window.
  • On the File Upload window, in the File name box, type, or copy and paste the following and click Open:
    NOTE.. Only one file per scan

  • This will put the file in the box on the Virustotal page.
  • Click the Scan it! button.
  • IF you get a message that the file has already been analyzed click the Reanalyze button and the file will be scanned.
  • Please be patient while the file is scanned. It may take several minutes.
  • Once the scan results appear, please copy and paste the Virustotal link(s) (URL) in your next reply
  • Repeat 1 thru 7 for each file listed.


Things For Your Next Post:
Please post the logs in the order requested. Do Not attach the logs unless I request it.
1. The OTL fixes log
2. The AdwCleaner.[S0].txt log
3. The new OTL.txt log
4. The Virustotal URL links
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KtC Angel of Peace

KtC Angel of Peace


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Sorry for the late reply

I became rather ill and it looks like during that time when I wasn't able to help my grandfather, they reformatted the computer and put it up to Windows 7. I think they transferred some of the document and I am not fully aware what was done.

Is there anything I should do?
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  • Retired Staff
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If it's been upgraded to Windows 7 there isn't anything left to do for the windows XP issues. The reformatting should have also removed all of the tools we used so I don't believe there's any additional clean up that would be needed.
Tell you grandfather good luck and I'm sure he will enjoy Windows 7.
I will close this topic.
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KtC Angel of Peace

KtC Angel of Peace


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Alright then. I just really wanted to thank you for all of your help =). If there are any tools or anything at all that you feel I should make sure I should install onto his computer, let me know!

Thank you again for all of your time, help, and assistance in this matter =).
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  • Retired Staff
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Alright then. I just really wanted to thank you for all of your help =). If there are any tools or anything at all that you feel I should make sure I should install onto his computer, let me know!

You are welcome.

This is my prevention advice that I give at the end of each cleaning session. It has a lot of good tips in it.

Preventing Re-Infection

Below, I have included a number of recommendations for how to protect your computer against future malware infections.

:Keep Windows Updated:-Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable.
Please either enable Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

1. Click Start> All Programs, from the list find Windows Update and click it.

:Turn On Automatic Updates:

1. Click Start> Control Panel. Click Security. Under Windows Update, Click Turn automatic on or off.
2. On the next page, under Important Updates, Click the Drop down arrow on the right side of the box and Click Install Updates Automatically(recommended).
If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your task bar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software or need it to play games on-line.
In that instance I would recommend that you only use Firefox or Chrome to visit those sites and do the following:If you still want to keep Java
  • Click the Start button
  • Click Control Panel
  • Double Click Java - Looks like a coffee cup. You may have to switch to Classical View on the upper left of the Control Panel to see it.
  • Click the Update tab
  • Click Update Now
  • Allow any updates to be downloaded and installed
: Keep Adobe Reader Updated :
  • Open Adobe Reader
  • Click Help on the menu at the top
  • Click Check for Updates
  • Allow any updates to be downloaded and installed
NOTE: Whether you use Adobe Reader, Acrobat or Foxit Reader to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Click Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. Click OK Close program. It's the same for Foxit Reader except Preferences is under the Tools menu, and you uncheck Enable Javascript Actions.

NOTE: Many installers offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

:Web Browsers:

:Make your Internet Explorer more secure:
1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon so it becomes highlighted.
4. Click once on the Custom Level button.
5. Change the Download signed ActiveX controls to "Prompt"
6. Change the Download unsigned ActiveX controls to "Disable"
7. Change the Initialize and script ActiveX controls not marked as safe to "Disable"
8. Change the Installation of desktop items to "Prompt"
9. Change the Launching programs and files in an IFRAME to "Prompt"
10. When all these settings have been made, click on the OK button.
11. If it prompts you as to whether or not you want to save the settings, click the Yes button.
12. Next press the Apply button and then the OK to exit the Internet Properties page.

This webpage is worth bookmarking/reading for future reference:
Securing Your Web Browser

:Alternate Browsers:

If you use Firefox, I highly recommend these add-ons to keep your PC even more secure.
  • NoScript - for blocking ads and other potential website attacks
  • WebOfTrust - a safe surfing tool for your browser. Traffic-light rating symbols show which websites you can trust when you search, shop and surf on the Web.
  • McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling
:Install the MVPs Hosts File:
  • MVPS Hosts file-replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to which is your local computer, meaning it will be difficult to infect yourself in the future.
NOTE: Please read all of the information on the MVP Hosts page before you install the HOSTS file. This file may result in some of the web sites you visit not working as expected or not at all. There are work arounds for this but you will need to read about them on the web page. If you install the MVP HOSTS file and decide you don't want it you can replace it with the HOSTS file that you were using before. The web page has directions for this.

Preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running a full scan at least once a month. Run Quick Scans at least once a week. Download the Free versions. And update the definitions before running scans.

========Anti Spyware========
  • Malwarebytes-Free Version- a powerful tool to search for and eliminate malware found on your computer.
  • SUPERAntiSpyware Free Edition-another scanning tool to find and eliminate malware.
  • SpywareBlaster-to help prevent spyware from installing in the first place. A tutorial can be found here.
  • WinPatrol - will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. Help file and tutorial can be found here.

“CryptoLocker” is the generic name for an increasingly prevalent and nasty strain of malicious software that encrypts the files on your computer until you pay a ransom. Some variants encrypt your personal files(MP3s, photos, doc files,ect;). But other variants encrypyt virtually every file, including system files. According to reports from security firms, CryptoLocker is most often spread through booby-trapped email attachments, but the malware also can be deployed by hacked and malicious Web sites by exploiting outdated browser plugins.
Unfortunately, there isn't a way to recover the files short of paying the ransom because the encryption uses 2048-bit RSA keys that would take like a quadrillion years to decrypt.
We haven't seen a lot of the CryptoLocker ransomeware in the wild yet, but if enough people pay the ransom to get their files back it will become more prevalent. You can read more about the CryptoLocker ransomware here

Fortunately there is a program that will help prevent this type of ransomeware and other malware. You should download it and install it now.
Click here to go to the CryptoPrevent web page. You can read about the program. There are also a couple of videos toward the end of the page that show the program in action.
Scroll to the bottom of the page and click the Download "CryptoPrevent Installer" button and download the file to the desktop. Close the browser and all open programs.
Double click the CryptoPreventSetup.exe file to install it.
Right click the CryptoPreventSetup.exe file and click Run as Administrator and OK ant UAC prompts to install the program.
Next, Double click the CryptoPrevent icon on the desktop to run the program.
Next, Right click the Cryptoprevent icon on the desktop and click Run as Administratot and OK any UAC prompt to run the program.

Posted Image

When the program opens make sure all boxes are checked and then click the Block button to apply the protection.

NOTE: I don't think the free version has an update tab so you will need to check the web site from time to time to check for newer versions of the program. Or you can pay a one time fee of $15 and get the Premium Edition which includes an automatic updating function.

It's a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.

========TEMP File Cleaners========
  • TFC by OldTimer-A very powerful cleaning program for 32 and 64 bit OS. Note: You may have this already as part of the fixes you have run.
  • CleanUP-Click the Download CleanUP! link. There is also a Learn how to use CleanUP! link on this page.
  • Keep a backup of your important files.-Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • Tweaking.com Registry Backup:- Download the installer for Registry Backup from the link below and save it to the desktop :
    Link Click one of the Download buttons under Installer
    A tutorial for Registry Backup explaining the various features can be viewed here
:Keep Installed Programs Up to Date:

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
A program that will do this is listed below. Download and install the program and run it monthly:
Filehippo Update Checker

Finally, please read How did I get infected in the first place? by Mr. Tony Cline

Stay Safe :wave:
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