Thank you so much for your help.
You are welcome.
That's good news.
I asked about the C:\Users\Pat\Desktop\Connect2Carol.exe program because MalwareBytes quarantined and deleted it. I'm not sure why you would need an executable file, Connect2Carol.exe
to connect to a support tech.
I'm thinking there may have been something in this executable program that caused the issue. Does the church program start automatically when you boot Windows up or do you have to click on a file to start it after Windows boots up? And if you have to click a file, do you normally do that first thing after Windows boots up?
If all else seems to be OK then we need to update your Java program and then we can start cleaning up the tools we have used. JAVA AdviceWARNING: Java
is the #1 exploited program at this time. The Department of Homeland Security
recommends that computer users disable Java
See this article
and this article
I would recommend that you completely uninstall Java
unless you need it to run an important software or need it to play games on-line.
In that instance I would recommend that you only use Firefox or Chrome to visit those sites and do the following:If you still want to update your Java, follow the instructions below:A.
Your version of Java
is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system
. Please follow these steps to remove older versions of Java
components and update:
B.Uninstall all versions of Java
- Download the latest version of the Java Runtime Environment (JRE) Version from Here or Here and save it to your desktop.
- Look for "Java Platform, Standard Edition". You will see the current Java version and update number under listed under the heading. Example: The newest update is Java SE 7u45
- Click the "Download button under the JRE" column.
- On the Java SE Runtime Environment page, click the button to "Accept License Agreement".
- Under the Java SE Runtime Environment 7u45 heading:
To install the version for your system:
- For Windows 64bit systems, look for Windows x64 29.27MB, click the jre-7u45-windows-64.exe file and save it to your desktop. Do Not run it from the Java site.
- Close any programs you may have running - especially your web browser.
C.Install the latest JAVA
- Click Start > Control Panel > Add/Remove Programs. The list of installed programs will populate.
- Click the Start Orb, then Control Panel. Under the Programs or Programs and Features section click Uninstall a program. The list of installed programs will populate.
- Remove all older versions of Java. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE or J2SE
The versions I see on the computer are:
Java™ 6 Update 20 (64-bit)
Java™ 6 Update 22
- Right click each program and click Uninstall and follow the on screen instructions for the Java uninstaller.
- Repeat as many times as necessary to remove each Java version.
- Reboot your computer once all Java components are removed.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
- Back on your desktop:
- Right click the jre-7u25-windows-x64.exefile and click Run as Administrator and OK the UAC prompt to install the newest version.
- When the Java Setup - Welcome window opens, click the Install > button.
- If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
The Java Quick Starter (JQS.exe)
adds a service to improve the initial start up time of Java applets and applications. To disable the JQS service
if you don't want to use it, go to Start > Control Panel >
You will have to be in Classic View
to see Java(It looks like a coffee cup). Double-click on Java
click the Advanced Tab
the box for Java Quick Starter
. Click OK
and reboot your computer.Special Note:
After you have updated Java, if you notice that some programs won't run properly it is probably because they also need the 32-bit version of Java installed. As an example of this, older versions of Firefox reqiured the 32-bit version of Java. But some 64-bit systems seem to run perfectly well without the 32-bit version installed.
At any rate, if you notice this behavior just download and install the 32-bit version of Java.Things For Your Next Post:Please post the logs in the order requested. Do Not
attach the logs unless I request it.1.
Let me knwo how the Java update went and answer my questions above.