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Resetting Internet Explorer 10


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#1
ridethewave

ridethewave

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Hi,
I'm having trouble with IE 10 freezing up on me. I've tried several methods of fixes and nothing has worked. Now I'm thinking about resetting IE. What kind of setting do I lose and can I save them?

Thanks

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#2
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 5,507 posts
Hi ridethewave,

Internet Explorer 11 is available for Win 7, you might consider that.

As far as I know resetting 10 will put it back to defaults so all your add ons would be gone.

http://windows.micro...dwide-languages

Joe :)
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#3
ridethewave

ridethewave

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Hi zep516
Unfortunately installing IE 11 did not solve the problem of "freezing".
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#4
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 5,507 posts
So the only issue with your computer is that IE freezes?

Can you do this below, it will give me some idea of what we have.

Please download MiniToolBox http://download.blee...MiniToolBox.exe and run it.

Checkmark following boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • content of Hosts
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

Thanks
Joe
  • 0

#5
ridethewave

ridethewave

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MiniToolBox by Farbar Version: 13-07-2013
Ran by Chris (administrator) on 18-11-2013 at 17:50:40
Running from "C:\Users\Chris\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================




========================= Event log errors: ===============================

Application errors:
==================
Error: (11/18/2013 05:48:47 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Error: (11/18/2013 04:18:36 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 11.0.9600.16428 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 958

Start Time: 01cee4bca2a17f74

Termination Time: 0

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (11/18/2013 07:00:12 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16736 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 141c

Start Time: 01cee46ebaf98ef0

Termination Time: 0

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (11/18/2013 06:58:08 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 10.0.9200.16736, time stamp: 0x5258c4cc
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x13d4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (11/18/2013 06:32:56 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 10.0.9200.16736, time stamp: 0x5258c4cc
Faulting module name: ieproxy.dll, version: 10.0.9200.16736, time stamp: 0x5258c500
Exception code: 0xc0000005
Fault offset: 0x00028f7e
Faulting process id: 0x504
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (11/16/2013 09:08:27 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16736 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 17d0

Start Time: 01cee2ee449d5430

Termination Time: 0

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (11/15/2013 09:56:12 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16736 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1274

Start Time: 01cee22bad13845c

Termination Time: 0

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

Error: (11/14/2013 07:32:24 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 10.0.9200.16736 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 14d8

Start Time: 01cee1b3404ad783

Termination Time: 17

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (11/14/2013 07:32:03 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 10.0.9200.16736 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1730

Start Time: 01cee1b329b6e058

Termination Time: 28

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (11/14/2013 05:42:55 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 10.0.9200.16736, time stamp: 0x5258c4cc
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0xd80
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3


System errors:
=============
Error: (11/18/2013 05:41:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (11/18/2013 04:12:26 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (11/18/2013 04:10:07 PM) (Source: DCOM) (User: Chris-HP)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}Chris-HPChrisS-1-5-21-1450463833-1716714491-3263300153-1000LocalHost (Using LRPC)

Error: (11/18/2013 04:10:01 PM) (Source: DCOM) (User: Chris-HP)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}Chris-HPChrisS-1-5-21-1450463833-1716714491-3263300153-1000LocalHost (Using LRPC)

Error: (11/18/2013 03:40:21 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (11/18/2013 03:32:28 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (11/18/2013 03:30:01 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error:
%%32

Error: (11/18/2013 03:24:22 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (11/18/2013 02:03:21 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (11/18/2013 00:48:28 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)


Microsoft Office Sessions:
=========================
Error: (11/18/2013 05:48:47 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Users\Chris\Downloads\SoftonicDownloader_for_videoget.exe

Error: (11/18/2013 04:18:36 PM) (Source: Application Hang)(User: )
Description: iexplore.exe11.0.9600.1642895801cee4bca2a17f740C:\Program Files\Internet Explorer\iexplore.exe

Error: (11/18/2013 07:00:12 AM) (Source: Application Hang)(User: )
Description: iexplore.exe10.0.9200.16736141c01cee46ebaf98ef00C:\Program Files\Internet Explorer\iexplore.exe

Error: (11/18/2013 06:58:08 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE10.0.9200.167365258c4ccntdll.dll6.1.7601.18247521ea8e7c0000374000ce75313d401cee46e9640c7ccC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SysWOW64\ntdll.dlld55bfac9-5061-11e3-84df-e840f28c2101

Error: (11/18/2013 06:32:56 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE10.0.9200.167365258c4ccieproxy.dll10.0.9200.167365258c500c000000500028f7e50401cee46b1179903dC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Program Files (x86)\Internet Explorer\ieproxy.dll5027dff9-505e-11e3-84df-e840f28c2101

Error: (11/16/2013 09:08:27 AM) (Source: Application Hang)(User: )
Description: iexplore.exe10.0.9200.1673617d001cee2ee449d54300C:\Program Files\Internet Explorer\iexplore.exe

Error: (11/15/2013 09:56:12 AM) (Source: Application Hang)(User: )
Description: iexplore.exe10.0.9200.16736127401cee22bad13845c0C:\Program Files\Internet Explorer\iexplore.exe

Error: (11/14/2013 07:32:24 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE10.0.9200.1673614d801cee1b3404ad78317C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (11/14/2013 07:32:03 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE10.0.9200.16736173001cee1b329b6e05828C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (11/14/2013 05:42:55 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE10.0.9200.167365258c4ccntdll.dll6.1.7601.18247521ea8e7c0000374000ce753d8001cee13f6b77af68C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SysWOW64\ntdll.dllaa20d2d9-4d32-11e3-87d6-e840f28c2101


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 7.2.8)
6400_Help (Version: 1.00.0000)
802.11n Wireless LAN Card (Version: 3.02.03.0)
Adobe AIR (Version: 3.8.0.1430)
Adobe Community Help (Version: 3.5.23)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.152)
Adobe Photoshop Elements 10 (Version: 10.0)
Adobe Photoshop.com Inspiration Browser (Version: 3.07)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
AVIC FEEDS (Version: 2.04.0000)
Bejeweled 3 (Version: 2.2.0.97)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blio (Version: 2.2.8188)
Bonjour (Version: 3.0.0.10)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 130.0.000.000)
BPDSoftware_Ini (Version: 1.00.0000)
Bubble Wrap (Version: 1.0.0.0)
BufferChm (Version: 130.0.331.000)
CCleaner (Version: 4.00)
Chuzzle Deluxe (Version: 2.2.0.95)
Cradle of Rome 2 (Version: 2.2.0.98)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DesignPro 5 (Version: 5.5.708)
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.465.000)
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
Distortion Control Data (Version: 1.00.0000)
DocProc (Version: 13.0.0.0)
doPDF 7.3 printer
Dora's World Adventure (Version: 2.2.0.95)
Elements 10 Organizer (Version: 10.0)
Facebook (Version: 1.1.0004)
Farm Frenzy (Version: 2.2.0.98)
Farmscapes (Version: 2.2.0.98)
FATE (Version: 2.2.0.97)
Fax (Version: 130.0.418.000)
Final Drive Fury (Version: 2.2.0.95)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4601.54)
Google Update Helper (Version: 1.3.21.165)
GPBaseService2 (Version: 130.0.371.000)
Hoyle Card Games (Version: 2.2.0.95)
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP Clock (Version: 5.1.4244.16367)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Games (Version: 1.0.2.5)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP LinkUp (Version: 2.01.029)
HP Magic Canvas (Version: 5.1.15.0)
HP Magic Canvas Tutorials (Version: 5.0.0.3)
HP Notes (Version: 5.1.4274.30382)
HP Odometer (Version: 2.10.0000)
HP Officejet 6700 Basic Device Software (Version: 28.0.1315.0)
HP Officejet 6700 Help (Version: 140.0.2.2)
HP Officejet 6700 Product Improvement Study (Version: 28.0.1315.0)
HP OfficeJet J6400 (Version: 13.0)
HP Product Detection (Version: 11.14.0001)
HP Product Detection (Version: 11.15.0008)
HP RSS (Version: 5.1.4301.21494)
HP Setup (Version: 9.0.15130.3904)
HP Setup Manager (Version: 1.2.15145.3905)
HP Smart Web Printing 4.51 (Version: 4.51)
HP Solution Center 13.0 (Version: 13.0)
HP Support Information (Version: 11.00.0001)
HP TouchSmart RecipeBox (Version: 3.0.3830.27730)
HP Update (Version: 5.005.000.002)
HP Vision Hardware Diagnostics (Version: 2.12.1.0)
HP Weather (Version: 5.1.4295.16450)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
I.R.I.S. OCR (Version: 12.3.4.0)
Intel® Identity Protection Technology 1.2.22.0 (Version: 1.2.22.0)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2291)
Intel® Rapid Storage Technology (Version: 10.5.0.1026)
Internet Explorer (Enable DEP)
iTunes (Version: 11.1.3.8)
J6400 (Version: 130.0.000.000)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
JavaFX 2.1.1 (Version: 2.1.1)
Jewel Match 3 (Version: 2.2.0.98)
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (Version: 2.2.0.98)
John Deere Drive Green (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Letters from Nowhere 2 (Version: 2.2.0.97)
Luxor HD (Version: 2.2.0.98)
Mah Jong Medley (Version: 2.2.0.95)
MarketResearch (Version: 130.0.374.000)
Metric Converter (Version: 1.0.0.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Camera Codec Pack (Version: 16.4.1970.0624)
Microsoft Mathematics (Version: 4.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4734.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Outlook Connector (Version: 14.0.6123.5001)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyDefrag v4.3.1 (Version: 4.0.0.0)
Network64 (Version: 130.0.579.000)
Network64 (Version: 140.0.221.000)
NIKON IMAGE SPACE UPLOADER (Version: 1.1)
Nikon Message Center 2 (Version: 2.1.0)
Nikon Movie Editor (Version: 2.7.0)
Norton Security Suite (Version: 21.1.0.18)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
opensource (Version: 1.0.14960.3876)
Penguins! (Version: 2.2.0.98)
Picture Control Utility (Version: 1.2.2)
Picture Control Utility x64 (Version: 1.4.9)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.98)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.97)
Polar Golfer (Version: 2.2.0.98)
Power2Go (Version: 6.1.5706)
ProductContext (Version: 130.0.000.000)
PSE10 STI Installer (Version: 10.0)
QuickTime (Version: 7.74.80.86)
Realtek High Definition Audio Driver (Version: 6.0.1.6531)
Recovery Manager (Version: 5.5.0.4424)
Remote Graphics Receiver (Version: 5.4.5)
RollerCoaster Tycoon 3: Platinum (Version: 2.2.0.98)
Scan (Version: 13.0.0.0)
Shop for HP Supplies (Version: 13.0)
SlimCleaner (Version: 4.0.29702)
SmartWebPrinting (Version: 130.0.457.000)
SolutionCenter (Version: 130.0.373.000)
Spot (Version: 1.0.0.0)
Status (Version: 130.0.469.000)
Tap Tap Bear (Version: 1.0.0.0)
The Photographer's Ephemeris (Version: 1.1.1)
The Treasures of Mystery Island: The Ghost Ship (Version: 2.2.0.98)
Toolbox (Version: 130.0.648.000)
TOPO!
Torchlight (Version: 2.2.0.98)
TrayApp (Version: 130.0.422.000)
TSHostedAppLauncher (Version: 5.1.15.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update Installer for WildTangent Games App
ViewNX 2 (Version: 2.7.1)
VIP Access (Version: 2.0.5.13)
VIP Access SDK (1.0.1.4) (Version: 1.0.1.4)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.98)
WebReg (Version: 130.0.132.017)
WildTangent Games App (HP Games) (Version: 4.0.5.32)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Zuma's Revenge (Version: 2.2.0.98)

========================= Memory info: ===================================

Percentage of memory in use: 20%
Total physical RAM: 8098.52 MB
Available physical RAM: 6456.52 MB
Total Pagefile: 16195.21 MB
Available Pagefile: 14461.82 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.96 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:914.76 GB) (Free:781.5 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.66 GB) (Free:2.08 GB) NTFS

========================= Users: ========================================

User accounts for \\CHRIS-HP

Administrator Chris Guest

========================= Restore Points ==================================

04-11-2013 21:01:19 Configured Power2Go
08-11-2013 17:16:08 Restore Operation
14-11-2013 06:23:42 Windows Update
14-11-2013 22:44:36 Restore Operation
14-11-2013 23:02:11 Windows Update
15-11-2013 03:06:29 Restore to 11142013
18-11-2013 22:09:27 Configured LabelPrint
18-11-2013 23:26:52 Windows Modules Installer

**** End of log ****
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#6
zep516

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Hi,

Could you run Internet Explorer with no add-ons, lets try that first:

Start->Programs->Accessories->System Tools->Internet Explorer (no add-ons)


Run it with no add ons for a while, if you still have issues would you run System File checker below:


Try using System File Checker,
System File Checker merely makes sure that all system files are where they should be. The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
Open an Elevated Command Prompt window. To do so, click Start, then type cmd in the Start Search box. In the results area, right-click cmd.exe, and then click Run as administrator. You will be prompted to type the password for an administrator account. Click Continue if you are the administrator or type the administrator password. Then, click Continue.

At the command prompt, type the following command, sfc /scannow and then press ENTER.

Posted Image
The scan may take some time to complete. Windows will repair any corrupted or missing files that it finds. If required, Windows may prompt you to insert the Operating System CD.

Let me know

Thanks
Joe
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#7
ridethewave

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Hi,
I did both, no add-ons and system file checker. System File Checker found no problems and running ie 11 in no add-ons did not solve the problem of freezing.
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#8
zep516

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OK,

When did the issue start? Was there anything added or downloaded that you can remember of.

I've got some errors to look at and I'll get back to you.

Norton Security Suite, how long have you been using that?

Thanks
Joe :)
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#9
ridethewave

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Issues started about eight months ago. I can't think of anything that was added or happened that started the problem. It started slow and got worse with time. I did notice that two months after the problem started, the computer was running in sixty-four bit instead of thirty-two bit. I did not make the change. I've had Norton ever since I bought the computer, two years ago in December. It's free with Comcast. I'm leaving for Montana tomorrow morning for about a week. I won't be able to get back to you until I get back. I appreciate your time and effort in helping me resolve this problem and hope the lapse in time doesn't hinder anything. I'll respond to your answer as soon as I get back.

Thank you, Chris
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#10
zep516

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OK,

Travel safe !

Thanks
Joe :)

Edited by zep516, 18 November 2013 - 09:40 PM.

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#11
ridethewave

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Hi Joe,
I'm back from Montana.

Chris
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#12
zep516

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Hi ridethewave,

I'm seeing multiple IE crashes that are referencing ntdll.dll.


Error: (11/14/2013 05:42:55 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 10.0.9200.16736, time stamp: 0x5258c4cc
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0xd80
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3


See Here. This is what I'm looking at. Please have a read. You will see it mentions 3ed party programs, such as adobe. I just noticed your post so have not had time to thoroughly read it all.


Then

Error: (11/18/2013 06:32:56 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 10.0.9200.16736, time stamp: 0x5258c4cc
Faulting module name: ieproxy.dll, version: 10.0.9200.16736, time stamp: 0x5258c500
Exception code: 0xc0000005
Fault offset: 0x00028f7e
Faulting process id: 0x504
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3


Have not looked at this yet Faulting module name: ieproxy.dll
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#13
ridethewave

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Thanks Joe,
I followed your link (Here) to the Microsoft site and read it through. I'm not sure I understand everything it was saying. (APPCRASH) refers to IE crashing? I've run IE with no add-ons and still have the problem.
Have a enjoyable Thanksgiving.
Talk to you soon.

Chris

Edited by ridethewave, 28 November 2013 - 08:03 AM.

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#14
zep516

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I know it's quite confusing, let me try an pick out the good stuff and get back to you.


Thanks
Joe :)
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#15
ridethewave

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OK, Thanks.

Chris
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