[pystryker]

Let's run a check for out of date programs.

Download Security Check by screen317 from here or here.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Things I need to see in your next post:

SecurityCheck Log

How is the computer running?

[Advertisements]

Things are getting slow again right now.

Tried to download Security Check and NAV processed a Suspicious.Cloud.9 virus.

The Security Check disappeared from my desktop.

[RickMath]

Things are getting slow again right now.

Tried to download Security Check and NAV processed a Suspicious.Cloud.9 virus.

The Security Check disappeared from my desktop.

[pystryker]

Things are getting slow again right now.

Hmm...we may be looking at a hardware issue then. We got rid of the malware on your system, so a visit to the Hardware forum may be in order after this.

Tried to download Security Check and NAV processed a Suspicious.Cloud.9 virus.

The Security Check disappeared from my desktop.

Disable Norton and re-download SecurityCheck, then post the log.

[RickMath]

OK here is the log. Things are faster now. What next?

Results of screen317's Security Check version 0.99.77
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
ESET Online Scanner v3
Norton AntiVirus
`````````Anti-malware/Other Utilities Check:`````````
Out of date HijackThis installed!
Windows Defender
Malwarebytes Anti-Malware version 1.75.0.1300
HijackThis 2.0.2
CCleaner
Java 7 Update 45
Adobe Flash Player 11.9.900.117
Adobe Reader 9
Adobe Reader XI
Mozilla Firefox (25.0.1)
Mozilla Thunderbird (24.1.1)
````````Process Check: objlist.exe by Laurent````````
Windows Defender MSMpEng.exe
Norton AntiVirus Norton AntiVirus Engine 21.1.0.18\NAV.exe
Windows Defender MsMpEng.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 8%
````````````````````End of Log``````````````````````

[RickMath]

Need to leave for the day. Back later

[pystryker]

Hello

Great news, your logs are CLEAN! We have a few things left to take care of, so let's get started:


A word about Java

Java has become the #1 program exploited by thieves and hackers as of today. It's gotten so bad, the Department of Homeland Security recently recommended that users disable Java on their machines.

For more information regarding this, see the two articles below:

Forbes: US Department of Homeland Security Calls on user do disable Java

US warns on Java software

Unless you have software on your machine that absolutely requires Java, I highly recommend you completely remove it from your system.

If you do have software that requires it, then disable it until such time as it's needed by those programs.

Please click the link below for instructions to disable Java.

How to Disable Java in your Web Browser


If you wish to continue to use Java on your machine, please be sure to keep it updated by following the instructions below.

• Click on this link Java Website and click Do I Have Java?
  
• Then click the Verify Java Version button. It will scan your current version and show you if you have the most current version.

You can also download a tool called JavaRa that will automatically search for new updates and remove older versions of Java.
Click the link below to go to the download page to get the tool.

JavaRa

Once you have downloaded JavaRa

• Unzip the files to the directory of your choice.
  
• Double click the JavaRa icon in the directory and choose your language preference.
  
• Click Remove Older Versions from the menu.
  
• Click Yes.
  
• If you get a warning that Internet Explorer needs to be closed, close it, then click ok.
  
• JavaRa will then search for and remove old versions of Java from your machine.

You can find instructions for manually removing older versions for Windows XP, Vista, and 7 by clicking the link below:

Instructions for manually removing old versions of Java




Step 1: Delete Old Restore Points and Create a Clean one.

We're going to clear out your System Restore points on your machine and create a new one. The reason for this is there may be infections in your last system restore point. If for some reason you had to use one of these to restore your machine, it would re-introduce the infection or infections to your machine.


Steps to turn off System Restore

• Click Start, right-click My Computer, and then click Properties.
• In the System Properties dialog box, click the System Restore tab.
• Click to select the Turn off System Restore check box. Or, click to select the Turn off System Restore on all drives check box.
• Click OK.
• When you receive the following message, click Yes to confirm that you want to turn off System Restore:
• You have chosen to turn off System Restore. If you continue, all existing restore points will be deleted, and you will not be able to track or undo changes to your computer. Do you want to turn off System Restore?
  

After a few moments, the System Properties dialog box closes.

Steps to turn on System Restore

• Click Start, right-click My Computer, and then click Properties.
• In the System Properties dialog box, click the System Restore tab.
• Click to clear the Turn off System Restore check box. Or, click the Turn off System Restore on all drives check box.
• Click OK.
• After a few moments, the System Properties dialog box closes.

Step 2: Tool Removal

You can delete aswMBR and Junkware Removal Tool from your desktop

Start AdwCleaner and click the Uninstall button. AdwCleaner will then uninstall itself.

Start OTL and click the Cleanup button. OTL will uninstall itself as well.

You can uninstall ESET Online Scanner at this time as well.

When you uninstall ESET, you can uninstall and old version of Hijack This! that is showing on your computer.



Step 3: Tips and Suggestions


Keep your software updated

Another weapon against malicious programs and viruses is to keeping other programs updated. There are several programs out there that can check for out of date programs on your computer. One is Filehippo. You can run this on a weekly or monthly basis to check your programs for updates and then it will provide a link for you to download them.

Download Filehippo Updatechecker


Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.

Be careful of the websites you visit.

When installing new programs, don't be "click happy" and click through the screens. Many programs come with adware in them and are set to install them by default. Several programs require that you uncheck or select no to prevent the installation. Take your time and read each screen as you go.

To help protect yourself while on the web, I recommend you read How did I get infected in the first place?


Do you have any further issues I can assist you with?

[RickMath]

I will do these tomorrow. Seems to be running better tonight.

I think I need Java for some of my work applications but I will check with my IT people.

I thank you for helping me through this. I will see how the computer works in the next days and get back.

Rick

[pystryker]

I will do these tomorrow. Seems to be running better tonight.

I think I need Java for some of my work applications but I will check with my IT people.

I thank you for helping me through this. I will see how the computer works in the next days and get back.

Rick

Ok, no worries and you are very welcome.

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.