no I didn't disable microsoft security first.
That is probably why ESET wouldn't run to completion.
I am not running ESET anymore.
It looks like ESET stopped when scanning the AdwareCleaner's quarantine folder, but that's your call.
All of the other scans appear to be clean. So if you don't have any further issues we will clean up the tools we have used. This is so that should you ever be re-infected, you will download updated versions.
If you didn't uninstall ESET after running the program we will do it now.Step-1.Uninstall ESET1.
Please click the Start Orb
, click Control Panel
. Under the Programs
heading click Uninstall a program2.
In the list of programs installed, locate the following program(s):ESET3.
Right click the program and click Uninstall4.
After the programs have been uninstalled, close the Installed Programs
window and the Control Panel
the computer.Delete the folders associated with the uninstalled programs
.(Only do this if you uninstalled the program)1.
Using Windows Explorer
(to get there right-click your Start button
and click "Explore"
), please delete the following folders(s)
(if present):C:\Program Files (86)\ESET2.
Close Windows Explorer
- Click the Uninstall button
- Confirm with yes
on your desktop.
- Be sure all other programs are closed as this step will require a reboot.
- Click on
- You will be prompted to reboot your system. Please do so.
The above process will remove most/all of the tools used and logs created during the cleanup process. After it is finished, OTL will remove itself. This is so that if you are ever infected again you will download the most current copy of the tool.Step-4.Delete the following Files and Folders
(If you used Firefox for the ESET scan
Delete any other .bat, .log, .reg, .txt,
and any other files created during this process, and left on the desktop and empty the Recycle Bin
.Step-5.Reset Hidden Files and Folders
1. Click the Start
Orb and click Computer
2. In the Menu bar at the top click the Tools
menu and click Folder Oprtions...
3. On the Folder Options
window click the View
4. In the Advanced settings:
box, Under Hidden files and folders
, click the Do not show hidden files and folders
5. Click the Hide protected operating system files (Recommended)
6. Click Apply
and then OKStep-6.Make a Fresh Restore Point, Clear the Old Restore Points, and Re-enable System Restore
The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected, but that's good news).Note:
Do not clear infected/old System Restore points before creating a new System Restore point first!
Now we can purge the old Restore Points
- Click the Start Orb. Click Control Panel. Click System and Maintenance
- Click System
- In the left column under Tasks, click Advance System Settings and accept the warning if you get one
- Click the System Protection Tab
- Windows Vista: In the Available Disks box put a ckeck mark in the box next to OS (?:) (System). Your drive letter will be shown in place of the ?
Windows 7/8: In the Protection Settings section, make sure the protection for the System drive is ON. If it isn't, click the Configure button and turn it on.
Note: It may take some time for the system to populate the Available Disks box, so be patient.
- Click the Create button at the bottom
- Type in a name fo the restore point, i.e: Clean
- Click Create
- A small System Protection window will come up telling you a Restore Point is being created.
- Another System Protection window will come up telling you the Restore Point has been created, click OK
- Click OK again.
- Close the Control Panel
Preventing Re-InfectionBelow, I have included a number of recommendations for how to protect your computer against future malware infections.:Keep Windows Updated:
- Click Start(Windows 7 Orb), click Run (or press the Windows key and R together) to bring up the Run box.
- Copy and Paste the following in the Run box:
- Click OK
A Disk Cleanup Options popup will open
- Click Files from all users on this computer
A Drive Selection popup will open
NOTE: You will not see this window unless you have more than one drive or partition on your computer.
If you chose Files from all users on this computer above, then click on Continue for UAC prompt.
- Select the system drive, C:\ and click OK.
- For a few moments the system will make some calculations
- The Disk Cleanup Window will open:
- Click the More Options tab.
NOTE: If there isn't a More Options tab then click the Clean up system files button at the bottom of the window. Disk Cleanup will reload and the More Options button should be visible.
- Click the Clean up button under the System Restore and Shadow Copies section. (See screenshot below)
- In the Disk Cleanup dialog box, click Delete (See screenshot below).
- You will get a Disk Cleanup confirmation (See screenshot below)
- Click Delete Files, and then click OK.
-Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable.
Please either enable Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.Vista and Windows 7 Users:
1. Click Start> All Programs
, from the list find Windows Update
and click it.Vista and Windows 7
1. Click Start> Control Panel.
Under Windows Update
, Click Turn automatic on or off.
2. On the next page, under Important Updates,
Click the Drop down arrow
on the right side of the box and Click Install Updates Automatically(recommended).
If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your task bar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.: Keep Java Updated :WARNING: Java
is the #1 exploited program at this time. The Department of Homeland Security
recommends that computer users disable Java
See this article
and this article
I would recommend that you completely uninstall Java
unless you need it to run an important software or need it to play games on-line.
In that instance I would recommend that you only use Firefox or Chrome to visit those sites and do the following:If you still want to keep Java
: Keep Adobe Reader Updated :
- Click the Start button
- Click Control Panel
- Double Click Java - Looks like a coffee cup. You may have to switch to Classical View on the upper left of the Control Panel to see it.
- Click the Update tab
- Click Update Now
- Allow any updates to be downloaded and installed
- Open Adobe Reader
- Click Help on the menu at the top
- Click Check for Updates
- Allow any updates to be downloaded and installed
in the left column and uncheck
Close program. It's the same for Foxit Reader except Preferences
is under the Tools
menu, and you uncheck
Many installers offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.:Web Browsers::Make your Internet Explorer more secure:
1. From within Internet Explorer
click on the Tools
menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon
so it becomes highlighted.
4. Click once on the Custom Level
5. Change the Download signed ActiveX controls to "Prompt"
6. Change the Download unsigned ActiveX controls to "Disable"
7. Change the Initialise and script ActiveX controls not marked as safe to "Disable"
8. Change the Installation of desktop items to "Prompt"
9. Change the Launching programs and files in an IFRAME to "Prompt"
10. When all these settings have been made, click on the OK
11. If it prompts you as to whether or not you want to save the settings, click the Yes
12. Next press the Apply
button and then the OK
to exit the Internet Properties page.
This webpage is worth bookmarking/reading for future reference:Securing Your Web Browser:Alternate Browsers:
If you use Firefox, I highly recommend these add-ons to keep your PC even more secure.
:Install the MVPs Hosts File:
- NoScript - for blocking ads and other potential website attacks
- WebOfTrust - a safe surfing tool for your browser. Traffic-light rating symbols show which websites you can trust when you search, shop and surf on the Web.
- McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling
- MVPS Hosts file-replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
Please read all
of the information on the MVP Hosts page before
you install the HOSTS file. This file will may result in some of the web sites you visit not working as expected or not at all. There are work arounds for this but you will need to read about them on the web page. If you install the MVP HOSTS file and decide you don't want it you can replace it with the HOSTS file that you were using before. The web page has directions for this.Preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running a full scan at least once a month. Run Quick Scans at least once a week. Download the Free versions. And update the definitions before running scans.========Anti Spyware========
- Malwarebytes-Free Version- a powerful tool to search for and eliminate malware found on your computer.
- SUPERAntiSpyware Free Edition-another scanning tool to find and eliminate malware.
- SpywareBlaster-to help prevent spyware from installing in the first place. A tutorial can be found here.
- WinPatrol - will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. Help file and tutorial can be found here.
“CryptoLocker” is the generic name for an increasingly prevalent and nasty strain of malicious software that encrypts the files on your computer until you pay a ransom. Some variants encrypt you personal files(MP3s, photos, doc files,ect;). But ither variants encrypy virtually every file, including system files. According to reports from security firms, CryptoLocker is most often spread through booby-trapped email attachments, but the malware also can be deployed by hacked and malicious Web sites by exploiting outdated browser plugins.
Unfortunately, there isn't a way to recover the files short of paying the ransom because the encryption uses 2048-bit RSA keys that would take like a quadrillion years to decrypt.
We haven't seen a lot of the CryptoLocker ransomeware in the wild yet, but if enough people pay the ransom to get their files back it will
become more prevelant. You can read more about the CryptoLocker ransomware here
Fortunately there is a program that will help prevent this type of ransomeware and other malware. You should download it and install it now.
to go to the CryptoPrevent web page. You can read about the program. There are also a couple of videos toward the end of the page that show the program in action.
Scroll to the bottom of the page and click the Download "CryptoPrevent Installer"
button and download the file to the desktop. Close the browser and all open programs.
Double click the CryptoPreventSetup.exe
file to install it.
Right click the CryptoPreventSetup.exe
file and click Run as Administrator
and OK ant UAC prompts to install the program.
Next, Double click the CryptoPrevent
icon on the desktop to run the program.
Next, Right click the Cryptoprevent
icon on the desktop and click Run as Administrator
and OK any UAC prompt to run the program.
When the program opens make sure all boxes are checked and then click the Block
button to apply the protection.NOTE:
I don't think the free version has an update tab so you will need to check the web site from time to time to check for newer versions of the program. Or you can pay a one time fee of $15 and get the Premium Edition which includes an automatic updating function.It's a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.========TEMP File Cleaners========
- TFC by OldTimer-A very powerful cleaning program for 32 and 64 bit OS. Note: You may have this already as part of the fixes you have run.
- CleanUP-Click the Download CleanUP! link. There is also a Learn how to use CleanUP! link on this page.
========Keep Installed Programs Up to Date========
- Keep a backup of your important files.-Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
- Tweaking.com's Registry Backup - Download the installer for Registry Backup from the link below and save it to the desktop :
- Click one of the Download buttons under Installer
A tutorial for Registry Backup explaining the various features can be viewed here
It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
A program that will do this is listed below. Download and install the program and run it monthly:Filehippo Update Checker
Finally, please read How did I get infected in the first place?
by Mr. Tony ClineI'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.IF
I have helped you and you want to say "thanks", you can do that by clicking the Rep+
button at the bottom right of this post.
I Will Keep This Open For 24 hours or so. If Anything Comes Up - Just Come Back And Let Me Know