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Windows OS crashed (vista) due to virus. [Solved]


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#151
Machiavelli

Machiavelli

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Your computer looks good to me. We are done so far - so well done! :thumbsup: You were fast at responding and so we could solve your problem very quickly. For the Sound problem please open a thread here.

 

I. Removal of Tools and other things



 

  • Step 1: OTL Fix | Delete old restore points and create a new one

  • Run OTL.exe
  • Copy (Ctrl+C) and Paste (Ctrl+V) all of the following text into the Custom Scans/Fixes box:


    :Files
    %systemroot%\sysnative\vssadmin delete shadows /for=c: /all /quiet /c
    
    :Commands
    [EMPTYTEMP]
    [CreateRestorePoint]
    
  • Click the Run Fix button.
  • Your computer will reboot.

  • Step 2: OTL CleanUp

Run OTL and hit the cleanup button. It will remove all the programs we have used plus itself.

Posted Image

  • Step 3: Uninstalling ESET (if you haven't already)

  • Click on the Start Posted Image button and select Control Panel
  • Click on Programs then click on Uninstall a program
  • You will now see a list of your installed software, double click on the following one by one to uninstall them:

    • ESET
  • Once you have done this, reboot your computer

  • Step 4: Malwarebytes

It is an on demand scanner so it will not conflict with your AntiVirus!
But if you want to uninstall it, then please follow these steps:

  • Click on the Start Posted Image button and select Control Panel
  • Click on Programs then click on Uninstall a program
  • You will now see a list of your installed software, double click on the following one by one to uninstall them:

    • Malwarebytes
  • Once you have done this, reboot your computer

  • Step 5: Uninstalling Adwarecleaner

  • Run Adwarecleaner
  • Please click Uninstall - this will delete the tool from the computer

  • Step 6: Removing other tools

You can remove JRT.exe and SecurityCheck.exe manually.

 

II. Prevention and Future Guidelines



 

  • Step 1: FileHippo's UpdateChecker

Download File-Hippo Updatechecker from here and install it. Please run it monthly - it will scan your Updatestatus. For example a program is out dated the UpdateChecker will give you a link where you can download the newest version of the respective program.

How to update programs with FileHippo Updatechecker?

  • Start FileHippo Updatechecker
  • You get redirected to a Website
  • You probably see a list of updates (if not then all your critcal programs are up to date )
  • Click on the first item of the list, download the Update, after that reboot the Computer and take the next item of the list!

  • Step 2: Future Tips

Exercise common sense

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to look before you leap. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully and look at the file extensions to make sure that you know what you're getting. Using peer-to-peer file sharing programs or downloading cracks and keygens is something else to avoid - the files you will be downloading are infected in the vast majority of cases, and the benefits simply aren't worth the risk to your computer.

Keep up on Windows updates

Along with keeping all of the security programs that you choose to use updated, it is also important to keep up on system updates from Microsoft, as these patch critical security vulnerabilities and help to keep you safe. Typically the windows update icon will appear in your taskbar when new updates are available, whenever you see it you should open the menu up and install the updates that are available. Although it may be an annoyance, that little bit of extra time it takes to stay updated is very well worth it instead of getting infected from an exploit and having to clean your PC again.

Slow computer?

If your computer begins to slow down again in the future for no particular reason, your first step should not be to come back to the malware forum. As your computer ages and is used, its parts wear, files and programs accumulate, and its performance speed can decrease. To restore your computer's performance to its best possible level, follow the steps in this guide written by tech expert Artellos.

Keep Safe! :thumbsup:
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#152
Monvishi

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Thank you very much for your help and support to get me set with the system. I shall follow your instrucions above to clean-up the downloads. Currently, I do not have any anti-virus on my system, what would you recommend? Should we go by Kaspersky (I some how prefer this brand over others, if purchased) or Jasmyne had suggested some (unsure of the name) but is free download.

Can I go ahead and uninstall all the programs we have downloaded - ComboFix, Malwarebite, Rootkit, etc...?
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#153
Machiavelli

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Currently, I do not have any anti-virus on my system, what would you recommend?

AVAST.

Can I go ahead and uninstall all the programs we have downloaded - ComboFix, Malwarebite, Rootkit, etc...?

Yes, the instructions for that are above.

You are most welcome.
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#154
Monvishi

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One more thing to let you know, now after OTL reboot, the audio is BACK!

We are now fully done!

Appreciate your time and effort into looking into my system and getting it straight. All the Best with your future endeavors.

Thank you!
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#155
Machiavelli

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One more thing to let you know, now after OTL reboot, the audio is BACK!

Nice. :thumbsup:

You are most welcome.
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#156
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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