[Harley Babie]

Windows 7. I'm having an issue with computer won't let me go on my bank account message I needed to download java. went to download java said complete, restarted computer no java there. Please help me figure out what the issue is. It's irrigating. Thanks.

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Hi Harley,

Lets start with some help check first...

» Check Windows System files integrity

• open the Command Prompt as Administrator (Tutorial)
• type the following command and press Enter:
  

  sfc /scannow
  

  Note: This may take some time to finish.
  
  if it doesn't say "No integrity violations found" them do this:
• In the command prompt window, type or Copy & Paste the following:
  

  findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

• Close the command prompt.
• Attach to your post the sfcdetails.txt file that was just placed on your Desktop
• You can safely delete the sfcdetails.txt file afterwards if you like

» Minitoolbox log
Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

• List last 10 Event Viewer log
• List Installed Programs
• List Devices (Only Problems)
• List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply.


» Farbar Service Scanner (FSS) log
Let's check some windows critical services...
Download Farbar Service Scanner and save the file to the Desktop.

• Run FSS
• Check all the options
• click Scan

Post the generated log in your reply.

Please tell me which browser do you use?

[SleepyDude]

Hi Harley,

Lets start with some help check first...

» Check Windows System files integrity

• open the Command Prompt as Administrator (Tutorial)
• type the following command and press Enter:
  

  sfc /scannow
  

  Note: This may take some time to finish.
  
  if it doesn't say "No integrity violations found" them do this:
• In the command prompt window, type or Copy & Paste the following:
  

  findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

• Close the command prompt.
• Attach to your post the sfcdetails.txt file that was just placed on your Desktop
• You can safely delete the sfcdetails.txt file afterwards if you like

» Minitoolbox log
Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

• List last 10 Event Viewer log
• List Installed Programs
• List Devices (Only Problems)
• List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply.


» Farbar Service Scanner (FSS) log
Let's check some windows critical services...
Download Farbar Service Scanner and save the file to the Desktop.

• Run FSS
• Check all the options
• click Scan

Post the generated log in your reply.

Please tell me which browser do you use?