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Win32:Turla-G [Trj], High Severity and can't be removed. [Solved]


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#16
Khaletri

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The computer is behaving normally. I don't feel any suspicious activity that is affecting it. There is no general lag when opening up programs, no processes in the Task Manager are hanging/freezing, nothing is forcefully redirecting me to anything while on the web, no strange pop-up windows or messages from the Task Bar, etc.

Will I need some other scanning programs to check if it really is a false positive, or if not, what should I do to fix it?

Edited by Khaletri, 11 March 2014 - 12:06 PM.

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#17
Essexboy

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OK I will see if I can get an answer from Avast as to why it is reporting this file
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#18
Khaletri

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OK. I'll be waiting for your reply.
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#19
Essexboy

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I have been informed that it is a heuristic detection and as it is in system restore it can be ignored
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#20
Khaletri

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So this should not be a problem to my system and Avast may have an update to prevent this from happening in the future?
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#21
Essexboy

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They are working on it but due to the way the files are saved it is a bit problematic at the moment
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#22
Khaletri

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Are there any precautions I should when using my computer due to this detection while Avast works on it?
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#23
Essexboy

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No as it is a false positive. This was determined by only detecting in a new system restore point but with no detections on the main system
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#24
Khaletri

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All right. Thank you so much for the help in solving this issue.
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#25
Essexboy

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Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Download and run Delfix

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: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

Posted Image

Malwarebytes.

Update and run weekly to keep your system clean


It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :wave:
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#26
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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