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Unable to resolve DNS and failure to load pages in all browsers [Re-op


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#61
ColtsFan18

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BAHAHAHAHA!!!!!!!!!!  I beat you to it!

 

But there is still no Default folder.  Only the one I changed to Default Backup.


Edited by ColtsFan18, 01 April 2014 - 09:52 PM.

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#62
Nutloaf

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Good news we are getting somewhere.....maybe :)
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#63
ColtsFan18

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How?  I still have no new default folder.


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#64
Nutloaf

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Hmmmm. Well let's make one then :)

Go back to the User Data folder. Right click in that window and select New then click Folder Now name that folder Default close windows and open Chrome, What happens.
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#65
ColtsFan18

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OK, be right back... don't disappear.


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#66
ColtsFan18

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OK.  I made the folder.  Opened Chrome and navigated to 2 pages.  Went back and the folder is there but it's still empty.  Now what?


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#67
Nutloaf

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Ok bizarre. Delete the new default folder we made and rename the Default Backup folder back to Default so we are back where we started. I will use 2 tools instead to clean Chrome.

First I want you to open the ADWcleaner you downloaded from CNET and select Uninstall I want you to download the 2 tools using only the links I provide you. Click the links and the downloads will start automatically :)

1. Run ADWcleaner
  • Using this link Download ADWcleaner and save to Desktop.
  • Right click ADWcleaner and Run as Administrator then select Scan
  • Once the scan is complete click Clean
  • A reboot will be asked for click O.K
  • On reboot a log will be produced, please post in your next reply.
  • Shut down your protection software now to avoid potential conflicts.
  • Right-mouse click JRT.exe and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Open Chrome and tell me if its behaving after you run both tools.
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#68
ColtsFan18

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OK.  Uninstalled first ADWcleaner.  New one installed, so is Junkware removal tool.  Scans are running.


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#69
ColtsFan18

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AdwCleaner Log:

 

# AdwCleaner v3.023 - Report created 01/04/2014 at 23:32:13
# Updated 01/04/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Tammy - TAMS
# Running from : C:\Users\Tammy\Downloads\AdwCleaner(1).exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Users\Tammy\AppData\Local\SearchProtect

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\Software\SearchProtect

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16521


-\\ Mozilla Firefox v28.0 (en-US)

[ File : C:\Users\Tammy\AppData\Roaming\Mozilla\Firefox\Profiles\kb8qej9g.default-1396217641706\prefs.js ]


*************************

AdwCleaner[R0].txt - [3985 octets] - [30/03/2014 15:17:54]
AdwCleaner[R1].txt - [1004 octets] - [01/04/2014 23:29:57]
AdwCleaner[S0].txt - [3916 octets] - [30/03/2014 15:20:14]
AdwCleaner[S1].txt - [933 octets] - [01/04/2014 23:32:13]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [992 octets] ##########
 

Seems a bit to short to me.


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#70
Nutloaf

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It shows a final clean of SearchProtect which is good but no listing for Chrome let's see JRT
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#71
ColtsFan18

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Its running now, but says it can take a while.
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#72
ColtsFan18

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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.3 (03.23.2014:1)
OS: Windows 7 Home Premium x64
Ran by Tammy on Tue 04/01/2014 at 23:55:53.21
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\AboutURLs\\Tabs



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\prompt_installer-conduit_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\prompt_installer-conduit_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\apnpip_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\apnpip_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\prompt_installer-conduit_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\prompt_installer-conduit_RASMANCS



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\big fish games"
Successfully deleted: [Folder] "C:\Users\Tammy\appdata\local\cre"
Successfully deleted: [Folder] "C:\Program Files (x86)\coupons"
Successfully deleted: [Empty Folder] C:\Users\Tammy\appdata\local\{22B8AB0F-1284-45F1-9DD8-DC77DB4B4659}
Successfully deleted: [Empty Folder] C:\Users\Tammy\appdata\local\{26BFF698-461E-4D76-9C07-B8DB81B0FB58}
Successfully deleted: [Empty Folder] C:\Users\Tammy\appdata\local\{40EF1B94-02FD-460F-9509-7B249818C687}
Successfully deleted: [Empty Folder] C:\Users\Tammy\appdata\local\{4DF0B7F1-FC22-42B1-9A20-EFB2E0D2091A}
Successfully deleted: [Empty Folder] C:\Users\Tammy\appdata\local\{567938E7-417E-492C-9317-EFA106DAD75C}
Successfully deleted: [Empty Folder] C:\Users\Tammy\appdata\local\{9E46710E-B0E1-43A5-80DF-21F80642437D}
Successfully deleted: [Empty Folder] C:\Users\Tammy\appdata\local\{FEDDF0A2-0E15-479F-9DF9-2FEF9414D84F}



~~~ Chrome

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Google\Chrome\Extensions\afbcibndhffhhbokgpbpecjmejjcgcej
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Google\Chrome\Extensions\afbcibndhffhhbokgpbpecjmejjcgcej


Junkware log:

 

~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 04/02/2014 at  0:13:57.04
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 


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#73
Nutloaf

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How is Chrome behaving now?
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#74
ColtsFan18

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Behaving fine, i never had a chrome specific problem though. It was all browsers. Now if we need to do anything else I'll need to do it in the morning. I gotta hit the sack for the night.
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#75
ColtsFan18

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Does the scan look ok though?
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