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Infection - Need Help Cleaning


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#16
FireFighter254

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What is strange is that the font only display like that when clicking the properties of a program, Task Mgr,  file, etc. And on the nortons tool bar, OTL, etc.


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#17
SleepyDude

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On the tutorial here you can see how to change the font settings

 

what I want you to do is to check the 7 c) look at the options where the Font box is enabled and confirm if in your case is set to Segoe UI like on the image.


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#18
FireFighter254

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Ahhh....this is strange, here is a screenshot:

 

FONT1_zpsf46ca791.jpg


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#19
FireFighter254

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Ok, I just went into the message box drop down window, sorry, yes it is set to Segoe UI for several items


Edited by FireFighter254, 02 May 2014 - 10:24 AM.

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#20
SleepyDude

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Ok, I just went into the message box drop down window, sorry, yes it is set to Segoe UI for several items

 

You save me from trying to explain :)

 

If is the selected font them eventually the font is corrupt!


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#21
SleepyDude

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How about the size? In my case I have all the Segoe UI set to size 11


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#22
FireFighter254

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I just tried changing them all but still the same. I did not try the size. Let me try that


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#23
FireFighter254

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Ugghh...still the same lol.  I changed them all to Calibri, Size 11....

 

Font2_zps3801b7e7.jpg


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#24
SleepyDude

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Please restore the font to Segoe UI is the default windows front for the GUI.

 

Try to reinstall the from using the Microsoft update available here.


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#25
FireFighter254

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It states that the update is already installed on this computer. So I went back and changed as you requested manually. Still the same issue.  :(


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#26
SleepyDude

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It states that the update is already installed on this computer. So I went back and changed as you requested manually. Still the same issue.   :(

 

But does it give you the chance of reinstalling the update?


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#27
FireFighter254

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That's what I was expecting it to do, but no, it did not and just closed.


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#28
SleepyDude

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The update reference is KB2729094 can you locate it on the list of installed updates and try to uninstall then reinstall using the fresh copy.


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#29
FireFighter254

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Hey SD:

 

Uninstalled and re-installed. Still the same as my original screenshots. This is strange.  


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#30
SleepyDude

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Hi,

 

Maybe this will help?


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