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V9.com after Filehippo updates [Solved]


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#16
pystryker

pystryker

    Trusted Helper

  • Malware Removal
  • 3,886 posts
Hello :)

Great news, your logs are CLEAN! :thumbsup: :) But we still have a few things we need to address namely:
  • I need to remove the tools we installed on your machine.
  • We also have some programs on your machine that need updating to help protect you in the future.
  • I also have some information and tips to help you stay clean and protection against a new ransomware program called CryptoLocker.
Step 1: Tool Removal and Creation of a Clean Restore Poin
  • Download Delfix from here
  • Ensure Remove disinfection tools is ticked
    Also tick:
    • Create registry backup
    • Purge system restore
    delfix.jpg
  • Click Run
The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

You can uninstall ESET Online Scanner at this time.

I recommend keeping Malwarebytes Anti-Malware installed. Make sure to update it and run it at least once a week. If it finds things such as PUP's (Potentially Unwanted Programs) you can delete those with no worries. However, if it finds something like a trojan, come see us.


Step 2: Program Updates


Your current version of Java is out of date, however, before updating it, please read the information regarding it's vulnerabilities.

A word about Java

Java has become the #1 program exploited by thieves and hackers as of today. It's gotten so bad, the Department of Homeland Security recently recommended that users disable Java on their machines.

For more information regarding this, see the two articles below:

Forbes: US Department of Homeland Security Calls on user do disable Java

US warns on Java software

Unless you have software on your machine that absolutely requires Java, I highly recommend you completely remove it from your system.

If you do have software that requires it, then disable it until such time as it's needed by those programs.

Please click the link below for instructions to disable Java.

How to Disable Java in your Web Browser


If you wish to continue to use Java on your machine, please be sure to keep it updated by following the instructions below.
  • Click on this link Java Website and click Do I Have Java?
  • Then click the Verify Java Version button. It will scan your current version and show you if you have the most current version.
You can also download a tool called JavaRa that will automatically search for new updates and remove older versions of Java.
Click the link below to go to the download page to get the tool.

JavaRa

Once you have downloaded JavaRa
  • Unzip the files to the directory of your choice.
  • Double click the JavaRa icon in the directory and choose your language preference.
  • Click Remove Older Versions from the menu.
  • Click Yes.
  • If you get a warning that Internet Explorer needs to be closed, close it, then click ok.
  • JavaRa will then search for and remove old versions of Java from your machine.
You can find instructions for manually removing older versions for Windows XP, Vista, and 7 by clicking the link below:

Instructions for manually removing old versions of Java


Update FireFox


Your version of FireFox is out of date.

Update it by starting FireFox, click Help and then About FireFox and Firefox will automatically update itself.



Step 3: Tips, Information, and Protection against CryptoLocker


Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.

Be careful of the websites you visit.

When installing new programs, don't be "click happy" and click through the screens. Many programs come with adware in them and are set to install them by default. Several programs require that you uncheck or select no to prevent the installation. Take you time and read each screen as you go. :)

To help protect yourself while on the web, I recommend you read How did I get infected in the first place?

A warning about CryptoLocker

CryptoLocker is a ransomware program that was released around the beginning of September 2013 that targets all versions of Windows including Windows XP, Windows Vista, Windows 7, and Windows 8. This ransomware will encrypt certain files using a mixture of RSA & AES encryption. When it has finished encrypting your files, it will display a CryptoLocker payment program that prompts you to send a ransom of either $100 or $300 in order to decrypt the files. This screen will also display a timer stating that you have 72 hours, or 4 days, to pay the ransom or it will delete your encryption key and you will not have any way to decrypt your files. This ransom must be paid using MoneyPak vouchers or Bitcoins. Once you send the payment and it is verified, the program will decrypt the files that it encrypted.

Please download and install CryptoPrevent to lock your machine down from this infection.

CryptoPrevent_zps1835f65d.jpg

Are there any further issues I may assist you with?
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#17
LANCE1313

LANCE1313

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  • Member
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  • 42 posts

thanks for all the help

 

 

 

# DelFix v10.7 - Logfile created 29/05/2014 at 06:58:10
# Updated 27/04/2014 by Xplode
# Username : Jennifer - JENNIFER-THINK
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\Jennifer\Desktop\Addition.txt
Deleted : C:\Users\Jennifer\Desktop\adwcleaner_3.211.exe
Deleted : C:\Users\Jennifer\Desktop\aswmbr.exe
Deleted : C:\Users\Jennifer\Desktop\CKScanner.exe
Deleted : C:\Users\Jennifer\Desktop\esetsmartinstaller_enu.exe
Deleted : C:\Users\Jennifer\Desktop\Fixlog.txt
Deleted : C:\Users\Jennifer\Desktop\FRST.txt
Deleted : C:\Users\Jennifer\Desktop\FRST64.exe
Deleted : C:\Users\Jennifer\Desktop\JRT.exe
Deleted : C:\Users\Jennifer\Desktop\JRT.txt
Deleted : C:\Users\Jennifer\Desktop\SecurityCheck.exe
Deleted : C:\Users\Jennifer\Desktop\TFC.exe
Deleted : HKLM\SOFTWARE\OldTimer Tools
Deleted : HKLM\SOFTWARE\AdwCleaner
Deleted : HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ASWMBR

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #378 [Windows Update | 03/23/2014 13:39:03]
Deleted : RP #379 [Windows Update | 03/26/2014 01:07:14]
Deleted : RP #380 [Windows Update | 03/29/2014 15:28:58]
Deleted : RP #381 [Windows Update | 04/01/2014 16:03:53]
Deleted : RP #382 [Windows Update | 04/12/2014 16:42:52]
Deleted : RP #383 [Windows Update | 04/12/2014 21:03:32]
Deleted : RP #384 [Windows Update | 04/18/2014 13:44:04]
Deleted : RP #386 [Windows Modules Installer | 05/21/2014 01:25:31]
Deleted : RP #387 [Windows Update | 05/21/2014 01:30:37]
Deleted : RP #388 [Windows Update | 05/21/2014 23:30:52]
Deleted : RP #389 [Windows Update | 05/25/2014 17:15:14]

New restore point created !

########## - EOF - ##########
 


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#18
pystryker

pystryker

    Trusted Helper

  • Malware Removal
  • 3,886 posts
You're quite welcome, and don't hesitate to come back if you need us again. :wave:
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#19
pystryker

pystryker

    Trusted Helper

  • Malware Removal
  • 3,886 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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