[Danail Kam]

I am recently having severe issues with Windows freezing (or hanging, not sure) when trying to open a set of programs. Specifically when I open any video game the laptop freezes and stops responding to any inputs. Sometimes it freezes partially, as in I am allowed to open new tabs on chrome, but I can't do anything in that new tab. The only way I seem to be able to restore the system is if I force shutdown the laptop. The issue also occurs when I try to uninstall programs from the list in the control panel.

As of now the problem occurs only in these circumstances. I am able to run internet browsers, microsoft office, skype, etc. with no problem. I recently did a system restore, which made the issue worse, though it was also present before that sometimes.


On another forum I was told to run a chkdsk scan and check for any 'bad sectors' on the drive.  I don't really know what these are, but apparently they are a very bad sign. I ran the scan, and there does not seem to be any issue in the results from this one. The only place, where I found mention of bad sectors is this one:

118069247 KB total disk space.
50419736 KB in 115268 files.
75524 KB in 29590 indexes.
0 KB in bad sectors.
279039 KB in use by the system.
65536 KB occupied by the log file.
67294948 KB available on disk.

On the other hand I had also ran a chkdsk yesterday, but forgot about it. There is some data in bad sectors in this one, though I don't understand how, since the one after it shows no issue. Also something strange is that overall this second check has a much longer log file. Here is the last bit of it:

614399999 KB total disk space.
381626832 KB in 72579 files.
34012 KB in 13183 indexes.
360 KB in bad sectors.
331267 KB in use by the system.
65536 KB occupied by the log file.
232407528 KB available on disk.

I have literally zero idea what any information in the logs means, so any advice would be helpful.

Edited by Danail Kam, 19 June 2014 - 01:41 PM.

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Hi Danail and welcome to GeeksToGo

While you're waiting for an official Geek to assist you, allow me to ask you a few more information about your system that might help them.

What edition of Windows are you currently running ? Windows Vista or Windows 7 ? And what version, 32 or 64-bits ?
What are your laptop specs ? If you can also provide the laptop brand and model (or model family) it would help a lot.
What games are we talking about ? Games like Runescape, Minecraft or Battlefield 4, League of Legendes, The Witcher 2, etc. ?

[Aura]

Hi Danail and welcome to GeeksToGo

While you're waiting for an official Geek to assist you, allow me to ask you a few more information about your system that might help them.

What edition of Windows are you currently running ? Windows Vista or Windows 7 ? And what version, 32 or 64-bits ?
What are your laptop specs ? If you can also provide the laptop brand and model (or model family) it would help a lot.
What games are we talking about ? Games like Runescape, Minecraft or Battlefield 4, League of Legendes, The Witcher 2, etc. ?

[Danail Kam]

Hi, I'm running a Windows 7 64-bit. The laptop is a lenovo ideapad G570 with an i5-2410M and 4GB RAM.

 

The games that I've tried to run so far were League of Legends, Hearthstone, Diablo 3, Europa Universalis 4. Most of them froze during the launcher, while EU4 got as far as the loading screen. As I mentioned, the freeze also occurs when I try to open the Uninstall a program list in the Control Panel.

[UnknownRealm]

Hello Danail,

 

Can you share your computer specs with us?