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#46
DonnaB

DonnaB

    Miss Congeniality

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Jeff,

Let me know when you are finished with ruggie_uk's instructions and are able to access the acct. and we can continue from there.

:)
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#47
jeffcaissie

jeffcaissie

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hy donna

i think the pc was reinstalled like he said

i now have a vista cd i just need to ask you a security question first. can i pm you again.

also what is acct.


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#48
DonnaB

DonnaB

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I'm sorry, acct is the abbreviation for account. I'll try to do that to you again. Really bad habit. :P

Is the minitoolbox log that you posted here for this same computer??
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#49
jeffcaissie

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no.

do you want a log from my mom's pc


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#50
jeffcaissie

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here are results

 

MiniToolBox by Farbar  Version: 06-07-2014
Ran by April (administrator) on 06-08-2014 at 20:13:22
Running from "C:\Users\April\Desktop"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
::1             localhost
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Broadcom 802.11g Network Adapter = Wireless Network Connection (Connected)
Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Carol-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Peer-Peer
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : no-domain-set.aliant
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : no-domain-set.aliant
   Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
   Physical Address. . . . . . . . . : 00-19-7E-9C-AF-2E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::8c5e:8549:ff87:dbfc%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.2.12(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, August 06, 2014 5:49:10 PM
   Lease Expires . . . . . . . . . . : Saturday, August 09, 2014 5:49:09 PM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 184555902
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-F3-3A-80-00-16-D4-E1-D6-A4
   DNS Servers . . . . . . . . . . . : 192.168.2.1
                                       192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
   Physical Address. . . . . . . . . : 00-16-D4-E1-D6-A4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 6:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : no-domain-set.aliant
   Description . . . . . . . . . . . : isatap.no-domain-set.aliant
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 11:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:3cd4:2d7d:3f57:fdf3(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::3cd4:2d7d:3f57:fdf3%12(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : isatap.{8A274A1C-569B-49DA-8B24-F2B71CA50DB1}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.2.1
 
Name:    google.com
Addresses:  2607:f8b0:4006:806::1003
 74.125.226.0
 74.125.226.2
 74.125.226.1
 74.125.226.9
 74.125.226.8
 74.125.226.3
 74.125.226.4
 74.125.226.5
 74.125.226.7
 74.125.226.14
 74.125.226.6
 
 
 
Pinging google.com [74.125.226.0] with 32 bytes of data:
 
Reply from 74.125.226.0: bytes=32 time=39ms TTL=54
 
Reply from 74.125.226.0: bytes=32 time=40ms TTL=54
 
 
 
Ping statistics for 74.125.226.0:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 39ms, Maximum = 40ms, Average = 39ms
 
Server:  UnKnown
Address:  192.168.2.1
 
Name:    yahoo.com
Addresses:  98.139.183.24
 206.190.36.45
 98.138.253.109
 
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
 
Reply from 206.190.36.45: bytes=32 time=95ms TTL=51
 
Reply from 206.190.36.45: bytes=32 time=107ms TTL=51
 
 
 
Ping statistics for 206.190.36.45:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 95ms, Maximum = 107ms, Average = 101ms
 
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
 
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
 11 ...00 19 7e 9c af 2e ...... Broadcom 802.11g Network Adapter
 10 ...00 16 d4 e1 d6 a4 ...... Realtek RTL8139/810x Family Fast Ethernet NIC
  1 ........................... Software Loopback Interface 1
 14 ...00 00 00 00 00 00 00 e0  isatap.no-domain-set.aliant
 12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
 13 ...00 00 00 00 00 00 00 e0  isatap.{8A274A1C-569B-49DA-8B24-F2B71CA50DB1}
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.2.1     192.168.2.12     30
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.2.0    255.255.255.0         On-link      192.168.2.12    286
     192.168.2.12  255.255.255.255         On-link      192.168.2.12    286
    192.168.2.255  255.255.255.255         On-link      192.168.2.12    286
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.2.12    286
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.2.12    286
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12     18 ::/0                     On-link
  1    306 ::1/128                  On-link
 12     18 2001::/32                On-link
 12    266 2001:0:9d38:90d7:3cd4:2d7d:3f57:fdf3/128
                                    On-link
 11    286 fe80::/64                On-link
 12    266 fe80::/64                On-link
 12    266 fe80::3cd4:2d7d:3f57:fdf3/128
                                    On-link
 11    286 fe80::8c5e:8549:ff87:dbfc/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    266 ff00::/8                 On-link
 11    286 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [147456] (Apple Inc.)
Catalog5 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/06/2014 05:50:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/06/2014 05:06:31 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/06/2014 04:50:40 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/06/2014 03:28:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/06/2014 03:27:42 PM) (Source: profsvc) (User: CAROL-PC)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system. 
 
 DETAIL - Access is denied.
 
Error: (08/06/2014 03:25:41 PM) (Source: profsvc) (User: CAROL-PC)
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly. 
 
 DETAIL - The system cannot find the file specified.
 
Error: (08/05/2014 01:33:18 AM) (Source: profsvc) (User: CAROL-PC)
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly. 
 
 DETAIL - Access is denied.
 
Error: (08/04/2014 11:28:20 PM) (Source: profsvc) (User: CAROL-PC)
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly. 
 
 DETAIL - Access is denied.
 
Error: (08/04/2014 11:22:33 PM) (Source: profsvc) (User: CAROL-PC)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system. 
 
 DETAIL - Access is denied.
 
Error: (08/04/2014 11:22:33 PM) (Source: profsvc) (User: CAROL-PC)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system. 
 
 DETAIL - Access is denied.
 
 
System errors:
=============
Error: (08/06/2014 04:17:45 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (08/06/2014 03:37:25 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.179.2074.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.5.0216.00
 
Source Path: 4.5.0216.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (08/06/2014 03:37:25 PM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}
 
Error: (08/06/2014 03:28:29 PM) (Source: Service Control Manager) (User: )
Description: AFD
DfsC
MpFilter
NetBIOS
netbt
nsiproxy
PSched
RasAcd
rdbss
Smb
spldr
tdx
Wanarpv6
 
Error: (08/06/2014 03:28:29 PM) (Source: Service Control Manager) (User: )
Description: Network List ServiceNetwork Location Awareness%%1068
 
Error: (08/06/2014 03:28:29 PM) (Source: Service Control Manager) (User: )
Description: Network Location AwarenessNetwork Store Interface Service%%1068
 
Error: (08/06/2014 03:28:29 PM) (Source: Service Control Manager) (User: )
Description: IP HelperNetwork Store Interface Service%%1068
 
Error: (08/06/2014 03:28:29 PM) (Source: Service Control Manager) (User: )
Description: SMB 2.0 MiniRedirectorSMB MiniRedirector Wrapper and Engine%%1068
 
Error: (08/06/2014 03:28:29 PM) (Source: Service Control Manager) (User: )
Description: SMB 1.x MiniRedirectorSMB MiniRedirector Wrapper and Engine%%1068
 
Error: (08/06/2014 03:28:29 PM) (Source: Service Control Manager) (User: )
Description: SMB MiniRedirector Wrapper and EngineRedirected Buffering Sub Sysytem%%31
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2014-08-06 17:35:19.389
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-06 17:35:18.437
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-06 17:35:17.488
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-06 17:35:16.548
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-06 17:35:14.570
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-06 17:35:13.619
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-06 17:35:12.604
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-08-06 17:35:11.649
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-22 14:26:22.900
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-19 22:47:14.900
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 6.1.1 - Hewlett-Packard) Hidden
ABBYY FineReader 6.0 Sprint (HKLM\...\{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}) (Version: 6.00.2201.41622 - ABBYY Software House)
Acrobat.com (HKLM\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.7.186 - Adobe Systems Incorporated)
Acrobat.com (Version: 1.7.186 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 1.5.2.8900 - Adobe Systems Inc.)
Adobe AIR (Version: 1.5.2.8900 - Adobe Systems Inc.) Hidden
Adobe Flash Player 10 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 10.0.32.18 - Adobe Systems Incorporated)
Adobe Reader 9.5.5 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A95000000001}) (Version: 9.5.5 - Adobe Systems Incorporated)
Apple Application Support (HKLM\...\{0C34B801-6AEC-4667-B053-03A67E2D0415}) (Version: 1.0 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{AADEA55D-C834-4BCB-98A3-4B8D1C18F4EE}) (Version: 2.6.0.32 - Apple Inc.)
Apple Software Update (HKLM\...\{6956856F-B6B3-4BE0-BA0B-8F495BE32033}) (Version: 2.1.1.116 - Apple Inc.)
Bonjour (HKLM\...\{07287123-B8AC-41CE-8346-3D777245C35B}) (Version: 1.0.106 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.13 - Piriform)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 36.0.1985.125 - Google Inc.)
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
HP Update (HKLM\...\{7059BDA7-E1DB-442C-B7A1-6144596720A4}) (Version: 4.000.011.006 - Hewlett-Packard)
Magical Jelly Bean KeyFinder (HKLM\...\KeyFinder_is1) (Version: 2.0.10.10 - Magical Jelly Bean)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.5.0216.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.5.216.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
QuickTime (HKLM\...\{A429C2AE-EBF1-4F81-A221-1C115CAADDAD}) (Version: 7.64.17.73 - Apple Inc.)
Segoe UI (Version: 15.4.2271.0615 - Microsoft Corp) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM\...\{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM\...\{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM\...\{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM\...\{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Windows Live Communications Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
 
========================= Devices: ================================
 
Name: PCI FLASH Memory
Description: PCI FLASH Memory
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 45%
Total physical RAM: 1789.45 MB
Available physical RAM: 973.1 MB
Total Pagefile: 3837.44 MB
Available Pagefile: 3049.01 MB
Total Virtual: 2047.88 MB
Available Virtual: 1954.04 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:69.78 GB) (Free:35.85 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:69.51 GB) (Free:47.11 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\CAROL-PC
 
Administrator            April                    Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
17-07-2009 06:00:28 Windows Update
17-07-2009 13:05:12 Avg8 Update
17-07-2009 16:46:42 Windows Update
19-07-2014 15:35:03 Windows Update
22-07-2014 17:48:36 Windows Update
25-07-2014 19:00:05 Windows Update
04-08-2014 04:42:41 Scheduled Checkpoint
06-08-2014 20:20:10 Windows Update
 
**** End of log ****

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#51
DonnaB

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:cool: Give me a moment to look at the log. ;)
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#52
jeffcaissie

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i'm interested in learning the basics of a cleanup like u were saying

and if there is still issues maybe the install disk?

but its up to you what you think should be done.


Edited by jeffcaissie, 06 August 2014 - 06:04 PM.

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#53
DonnaB

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Ok. There is no recovery partition so the best that can be done is to clean up the computer and we can create new user accounts and delete the old ones to personalize this computer for your Mom. When we are done cleaning the system up, we will focus on removing programs you don't need and installing ones you do need.

Please do as follows:

Click here and begin with Step 2 by downloading OTL and running the tool. Then follow the instructions to start a new thread in the Virus, Spyware, Malware Removal forum and post the logs in the new thread.

I'll be watching for your new topic.
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#54
jeffcaissie

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see u there.


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#55
banowsky

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I think you have input the wrong account name or password.


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#56
jeffcaissie

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just updated my mom's pc that we put so much time into and it would not start up after reboot. had to use last known good config. just to get to log on screen.i wonder if the computer needs more tinkering.checking for updates again just to see what pops up. probably wont install them. any advice?


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#57
DonnaB

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Hi Jeff,

Yesterday was Patch Tuesday. Patch Tuesday occurs on the second Tuesday of each month in North America, on which Microsoft regularly releases security patches. I have a feeling that an update triggered the crash that the computer experienced.

Since you executed the Last Known Good Configuration option how is the system running?

At this time, click on your Start VISTAORB.jpg and type windows update into your Start Search field.
  • Click on Windows Update in the list.
  • Click on Change Settings.
  • Under Important Updates, click on the drop arrow to the far right and choose Download updates but let me choose whether to install them.
  • Click OK at the bottom of the window.
Now the updates will download, but will not install unless you select and allow them to.

Once you have changed the settings, reboot the computer. Next, go back to Windows Updates and click on View installed updates in the left side panel. Write down the KB number (KB915597 < example) for the ones that had installed and if they failed or were successful.

In the meantime, I'll check around to see if anyone else had any trouble with the updates released by Microsoft for Vista systems.
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#58
jeffcaissie

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computer on now i had to go with last known good configuration again the first time i booted it up.

i had to use last known config a bunch of times just to get to a log on screan yesterday and once this morning.

but today it's going to directly to log on screen after reboot like it should.

these are yesterdays updates.

 

Security Update for Windows Vista (KB2982791)
 
Installation date: ?8/?13/?2014 3:00 AM
 
Installation status: Successful
 
Update type: Important
 
A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
 
More information: 
 
Help and Support: 
 
 
 
Update for Windows Vista (KB2981580)
 
Installation date: ?8/?13/?2014 3:01 AM
 
Installation status: Successful
 
Update type: Important
 
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
 
More information: 
 
Help and Support: 
 
 
 
 
Security Update for Windows Vista (KB2976897)
 
Installation date: ?8/?13/?2014 3:01 AM
 
Installation status: Successful
 
Update type: Important
 
A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
 
More information: 
 
Help and Support: 
 
 
 
 
Cumulative Security Update for Internet Explorer 9 for Windows Vista (KB2976627)
 
Installation date: ?8/?13/?2014 6:40 PM
 
Installation status: Successful
 
Update type: Important
 
A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
 
More information: 
 
Help and Support: 
 
 
 
 
Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.179.2943.0)
 
Installation date: ?8/?13/?2014 6:46 PM
 
Installation status: Successful
 
Update type: Optional
 
Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed.
 
More information: 
 
Help and Support: 
 
 
 
 
Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Vista SP2 and Windows Server 2008 SP2 x86 (KB2937608)
 
Installation date: ?8/?13/?2014 7:13 PM
 
Installation status: Successful
 
Update type: Important
 
A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
 
More information: 
 
Help and Support: 
 
 
 
 
Security Update for Microsoft .NET Framework 3.0 SP2 on Windows Vista SP2 and Windows Server 2008 SP2 x86 (KB2943344)
 
Installation date: ?8/?13/?2014 7:25 PM
 
Installation status: Successful
 
Update type: Important
 
A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
 
More information: 
 
Help and Support: 
 
 
 
 
Security Update for Windows Vista (KB2918614)
 
Installation date: ?8/?13/?2014 7:28 PM
 
Installation status: Successful
 
Update type: Important
 
A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
 
More information: 
 
Help and Support: 
 
 
 
 
Windows Malicious Software Removal Tool - August 2014 (KB890830)
 
Installation date: ?8/?13/?2014 7:40 PM
 
Installation status: Successful
 
Update type: Important
 
After the download, this tool runs one time to check your computer for infection by specific, prevalent malicious software (including Blaster, Sasser, and Mydoom) and helps remove any infection that is found. If an infection is found, the tool will display a status report the next time that you start your computer. A new version of the tool will be offered every month. If you want to manually run the tool on your computer, you can download a copy from the Microsoft Download Center, or you can run an online version from microsoft.com. This tool is not a replacement for an antivirus product. To help protect your computer, you should use an antivirus product.
 
More information: 
 
Help and Support: 
 
 
 
 
Security Update for Microsoft Office OneNote 2007 (KB2596857)
 
Installation date: ?8/?13/?2014 7:43 PM
 
Installation status: Successful
 
Update type: Important
 
A security vulnerability exists in Microsoft Office OneNote 2007  that could allow arbitrary code to run when a maliciously modified file is opened. This update resolves that vulnerability.
 
More information: 
 
Help and Support: 

Edited by jeffcaissie, 14 August 2014 - 09:03 AM.

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#59
DonnaB

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Did you get the settings changed in Windows Update as I instructed above?

For now, let the updates download then choose one at a time to install. That way if this happens again, you have an idea which update may have caused the problem.

Also, follow the guide in the link below to disable Windows updates from searching for drivers that need to be updated:

Disable Searching Windows Update for Device Drivers

Let me know if the instructions are confusing and I will boot up my Vista to create and provide exact instructions.
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#60
jeffcaissie

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mom's pc seems to be running like clockwork now thank you for all your insight. 

do you think there is any thing else we need to do?

if not, i might close topic.


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