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Corrupt Word, PDF, Excel and images (jpg) files [Closed]

jpg word pdf excel

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#1
jemd8749

jemd8749

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Last night, I discovered that I could not open any Word documents or PDF’s that were stored in My Documents folder. I am on Windows 7 Home Premium 64-bit, Office 2007, Adobe Reader XI.

 

This is what I get when opening a Word doc:

"The file letter.docx cannot be opened because there are problems with the contents."

 

 

This is what I get when opening a PDF:

"Adobe Reader could not open 'w9.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

 

Excel:

Excel cannot open the file 'Riverside.xlsx' because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file.

 

Also, I could not open my Quicken (Quicken Deluxe 2014) file:

Convert your Quicken file

You are currently using: Quicken 2014

Your data file was last used with: Quicken unknown

To convert and open this data file:

1. Download..........

 

 

 

I was able to open a couple pdf’s that I had on my desktop. Also, I can open up Publisher files in My Documents.

 

The files that are affected are dated 8/26/2014 between the times of 5:49 pm and 6:47 pm.

 

I then ran Malwarebytes which found some things like:

PUP.Optional.Babylon.A

PUP.Optional.PricePeep.A

Adware.GamePlayLab

PUP.Optional.CrossRIder.A

 

I removed (quarantined) these files and rebooted.

 

 

Then, today, I noticed I couldn’t open any images (JPG) that were stored in My Documents. In my downloads folder, I can open any jpg, docx, xlsx, and pdf.

 

I have an external hard drive that did a backup on 8/28/2014 so that’s corrupted, too. Yes, I did check.

 

Is there a way to recover these items? We have hundreds of files that are corrupted. 

 

Thanks for any help!

 

Janet

 

Here is the OTL.log:

 


OTL logfile created on: 9/2/2014 5:22:57 PM - Run 1
OTL by OldTimer - Version 3.2.69.0     Folder = C:\Users\Janet\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.11.9600.17239)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
 
3.75 Gb Total Physical Memory | 1.40 Gb Available Physical Memory | 37.43% Memory free
7.50 Gb Paging File | 4.26 Gb Available in Paging File | 56.84% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
 
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 455.84 Gb Total Space | 350.44 Gb Free Space | 76.88% Space Free | Partition Type: NTFS
Drive I: | 465.76 Gb Total Space | 324.71 Gb Free Space | 69.72% Space Free | Partition Type: NTFS
 
Computer Name: DJDILLON-PC | User Name: Janet | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days
 
========== Processes (SafeList) ==========
 
PRC - [2014/09/02 17:22:40 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Janet\Desktop\OTL.exe
PRC - [2014/08/25 18:06:58 | 002,640,408 | ---- | M] () -- C:\Program Files (x86)\AVG Secure Search\vprot.exe
PRC - [2014/08/12 04:26:01 | 001,820,184 | ---- | M] (AVG Secure Search) -- C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\ToolbarUpdater.exe
PRC - [2014/08/12 04:26:01 | 000,159,768 | ---- | M] () -- C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\loggingserver.exe
PRC - [2014/08/08 10:34:04 | 022,734,160 | ---- | M] (Google) -- C:\Program Files (x86)\Google\Drive\googledrivesync.exe
PRC - [2014/08/07 08:52:52 | 000,438,616 | ---- | M] (Garmin Ltd or its subsidiaries) -- C:\Program Files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe
PRC - [2014/08/06 21:20:57 | 000,860,488 | ---- | M] (Google Inc.) -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
PRC - [2014/05/12 07:24:42 | 000,860,472 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\MALWAREBYTES ANTI-MALWARE\mbamservice.exe
PRC - [2014/05/12 07:24:40 | 001,809,720 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\MALWAREBYTES ANTI-MALWARE\mbamscheduler.exe
PRC - [2014/05/12 07:24:34 | 006,970,168 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\MALWAREBYTES ANTI-MALWARE\mbam.exe
PRC - [2014/02/06 21:20:58 | 001,248,232 | ---- | M] (Apple Inc.) -- C:\Program Files (x86)\QuickTime\QuickTimePlayer.exe
PRC - [2014/01/21 01:43:02 | 004,411,952 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG2013\avgui.exe
PRC - [2014/01/16 12:05:16 | 001,182,536 | ---- | M] (Intuit Inc.) -- C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
PRC - [2014/01/16 12:03:56 | 001,185,096 | ---- | M] (Intuit Inc.) -- C:\Program Files (x86)\Intuit\QuickBooks 2013\QBW32.EXE
PRC - [2014/01/16 11:15:02 | 000,045,056 | ---- | M] (Intuit) -- C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
PRC - [2013/12/21 00:04:16 | 000,065,432 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2013/11/20 02:54:20 | 000,283,136 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
PRC - [2013/07/04 15:53:10 | 004,939,312 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
PRC - [2012/08/18 19:55:30 | 001,248,256 | ---- | M] (Intuit Inc.) -- C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe
PRC - [2012/08/18 19:53:54 | 000,679,936 | ---- | M] (Intuit, Inc.) -- C:\Program Files (x86)\Intuit\QuickBooks 2013\QBDBMgrN.exe
PRC - [2012/01/18 00:44:52 | 000,450,848 | ---- | M] (Logitech Inc.) -- C:\Program Files (x86)\Common Files\LogiShrd\LVMVFM\UMVPFSrv.exe
PRC - [2011/11/11 14:08:06 | 000,205,336 | ---- | M] (Logitech Inc.) -- C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe
PRC - [2010/05/21 11:00:52 | 000,783,680 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\STService.exe
PRC - [2010/05/21 10:58:30 | 000,673,088 | ---- | M] (SoftThinks) -- C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe
PRC - [2010/02/09 12:34:00 | 001,807,680 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
PRC - [2009/12/29 15:35:38 | 000,140,520 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
PRC - [2009/10/15 02:10:28 | 000,498,160 | ---- | M] () -- C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
PRC - [2009/06/09 08:11:14 | 000,155,648 | ---- | M] (Stardock Corporation) -- C:\Program Files\Dell\DellDock\DockLogin.exe
PRC - [2009/02/23 12:43:54 | 000,307,200 | ---- | M] (Creative Technology Ltd) -- C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
PRC - [2007/04/17 15:22:22 | 000,184,320 | ---- | M] (Creative Technology Ltd) -- C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe
PRC - [2005/11/19 03:17:39 | 000,976,608 | ---- | M] (Karen Kenworthy) -- C:\Program Files (x86)\Karen's Power Tools\Replicator\PTReplicator.exe
 
 
========== Modules (No Company Name) ==========
 
MOD - [2014/09/02 06:42:23 | 001,175,040 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\wx._core_.pyd
MOD - [2014/09/02 06:42:23 | 001,160,704 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\_ssl.pyd
MOD - [2014/09/02 06:42:23 | 001,062,400 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\wx._controls_.pyd
MOD - [2014/09/02 06:42:23 | 000,811,008 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\wx._windows_.pyd
MOD - [2014/09/02 06:42:23 | 000,805,888 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\wx._gdi_.pyd
MOD - [2014/09/02 06:42:23 | 000,735,232 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\wx._misc_.pyd
MOD - [2014/09/02 06:42:23 | 000,713,216 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\_hashlib.pyd
MOD - [2014/09/02 06:42:23 | 000,686,080 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\unicodedata.pyd
MOD - [2014/09/02 06:42:23 | 000,557,056 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\pysqlite2._sqlite.pyd
MOD - [2014/09/02 06:42:23 | 000,525,640 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\windows._lib_cacheinvalidation.pyd
MOD - [2014/09/02 06:42:23 | 000,364,544 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\pythoncom27.dll
MOD - [2014/09/02 06:42:23 | 000,320,512 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\win32com.shell.shell.pyd
MOD - [2014/09/02 06:42:23 | 000,167,936 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\win32gui.pyd
MOD - [2014/09/02 06:42:23 | 000,128,512 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\_elementtree.pyd
MOD - [2014/09/02 06:42:23 | 000,127,488 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\pyexpat.pyd
MOD - [2014/09/02 06:42:23 | 000,122,368 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\wx._wizard.pyd
MOD - [2014/09/02 06:42:23 | 000,119,808 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\win32file.pyd
MOD - [2014/09/02 06:42:23 | 000,110,080 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\pywintypes27.dll
MOD - [2014/09/02 06:42:23 | 000,108,544 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\win32security.pyd
MOD - [2014/09/02 06:42:23 | 000,098,816 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\win32api.pyd
MOD - [2014/09/02 06:42:23 | 000,087,552 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\_ctypes.pyd
MOD - [2014/09/02 06:42:23 | 000,078,336 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\wx._animate.pyd
MOD - [2014/09/02 06:42:23 | 000,070,656 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\wx._html2.pyd
MOD - [2014/09/02 06:42:23 | 000,045,568 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\_socket.pyd
MOD - [2014/09/02 06:42:23 | 000,038,912 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\win32inet.pyd
MOD - [2014/09/02 06:42:23 | 000,035,840 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\win32process.pyd
MOD - [2014/09/02 06:42:23 | 000,027,136 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\_multiprocessing.pyd
MOD - [2014/09/02 06:42:23 | 000,025,600 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\win32pdh.pyd
MOD - [2014/09/02 06:42:23 | 000,024,064 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\win32pipe.pyd
MOD - [2014/09/02 06:42:23 | 000,022,528 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\win32ts.pyd
MOD - [2014/09/02 06:42:23 | 000,018,432 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\win32event.pyd
MOD - [2014/09/02 06:42:23 | 000,017,408 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\win32profile.pyd
MOD - [2014/09/02 06:42:23 | 000,011,264 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\win32crypt.pyd
MOD - [2014/09/02 06:42:23 | 000,010,240 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\select.pyd
MOD - [2014/09/02 06:42:23 | 000,007,168 | ---- | M] () -- C:\Users\Janet\AppData\Local\Temp\_MEI46202\hashobjs_ext.pyd
MOD - [2014/08/25 18:06:58 | 002,640,408 | ---- | M] () -- C:\Program Files (x86)\AVG Secure Search\vprot.exe
MOD - [2014/08/15 04:24:23 | 001,051,136 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Management\39d333d05320d912a94364f525776dd5\System.Management.ni.dll
MOD - [2014/08/15 04:15:23 | 001,840,640 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Web.Services\f11fcbd60483807eefa81820c92b37db\System.Web.Services.ni.dll
MOD - [2014/08/15 04:14:47 | 012,436,480 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\434e3a5de2f98ed740aac2b24c6d0890\System.Windows.Forms.ni.dll
MOD - [2014/08/15 04:14:41 | 001,593,344 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\bce52f0521c930a2e305badb3ea07128\System.Drawing.ni.dll
MOD - [2014/08/15 04:14:35 | 005,464,064 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\abca6deea510151b5d8e51bdabd17bea\System.Xml.ni.dll
MOD - [2014/08/15 04:14:32 | 000,978,432 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\bce5e2af0775efc3c91ba62d5d26fb39\System.Configuration.ni.dll
MOD - [2014/08/15 04:14:16 | 007,989,760 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\2ee90c95adb50b0e75b814fcb9d87f8e\System.ni.dll
MOD - [2014/08/15 04:14:10 | 011,499,520 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\f8be9e33457f57805b4068f90099e428\mscorlib.ni.dll
MOD - [2014/08/12 04:26:01 | 000,519,704 | ---- | M] () -- C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\log4cplusU.dll
MOD - [2014/08/06 21:20:55 | 000,353,096 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\ppgooglenaclpluginchrome.dll
MOD - [2014/08/06 21:20:53 | 008,537,928 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\pdf.dll
MOD - [2014/08/06 21:20:49 | 000,718,152 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\libglesv2.dll
MOD - [2014/08/06 21:20:47 | 000,126,280 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\libegl.dll
MOD - [2014/08/06 21:20:46 | 001,732,936 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\ffmpegsumo.dll
MOD - [2014/02/12 20:58:32 | 000,073,544 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
MOD - [2014/02/12 20:58:10 | 001,044,808 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
MOD - [2014/02/12 04:17:18 | 002,997,760 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.IdentityModel\1e5e19d119e04b93da3d45153abd60fd\System.IdentityModel.ni.dll
MOD - [2014/02/12 04:17:13 | 019,693,056 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceModel\24bf0c88c0465485f4b842df043b3f45\System.ServiceModel.ni.dll
MOD - [2014/02/12 04:10:53 | 001,889,792 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xaml\3fe705796c6a41d4889d9001d1c56af8\System.Xaml.ni.dll
MOD - [2014/02/12 04:10:44 | 018,813,440 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\Presentatio5ae0f00f#\a4b45c44490c75bc2fb22780e7ef087d\PresentationFramework.ni.dll
MOD - [2014/02/12 04:10:30 | 011,025,920 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\PresentationCore\a74542efbeb46445949a39026c501132\PresentationCore.ni.dll
MOD - [2014/02/12 04:10:28 | 000,806,400 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Servd1dec626#\34b53ecafa1d7ccc7ca961d722b5d983\System.ServiceModel.Internals.ni.dll
MOD - [2014/02/12 04:10:28 | 000,122,880 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\SMDiagnostics\78652b7fa68ee058bff6a118c657f565\SMDiagnostics.ni.dll
MOD - [2014/02/12 04:10:27 | 002,825,216 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runteb92aa12#\f6d7bb59f318c130d68816a89335d05e\System.Runtime.Serialization.ni.dll
MOD - [2014/02/12 04:10:21 | 003,950,080 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\WindowsBase\acf97bfe2a931d4a47253b26b7218991\WindowsBase.ni.dll
MOD - [2014/02/12 04:10:15 | 007,662,080 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\bada32953bb6b16a53d653eae23d78dc\System.Xml.ni.dll
MOD - [2014/02/12 04:10:14 | 006,990,336 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\dce99d8de14d8a015313db98c72552ee\System.Core.ni.dll
MOD - [2014/02/12 04:10:10 | 000,976,384 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\bbc48ec4245e502ae19b0601d3799c9e\System.Configuration.ni.dll
MOD - [2014/02/12 04:10:09 | 010,060,800 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\System\ff26cc03e6d57d8abd13b990332e67c6\System.ni.dll
MOD - [2014/02/12 04:10:02 | 016,953,856 | ---- | M] () -- C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\ce5f61c5754789df97be8dc991c47d07\mscorlib.ni.dll
MOD - [2014/01/16 12:04:44 | 000,141,640 | ---- | M] () -- C:\Program Files (x86)\Intuit\QuickBooks 2013\QBMAPILibrary.dll
MOD - [2014/01/16 12:04:40 | 000,021,832 | ---- | M] () -- C:\Program Files (x86)\Intuit\QuickBooks 2013\QBCompressor.DLL
MOD - [2014/01/16 12:04:28 | 000,042,824 | ---- | M] () -- C:\Program Files (x86)\Intuit\QuickBooks 2013\mbpopup.dll
MOD - [2014/01/16 12:04:18 | 000,570,696 | ---- | M] () -- C:\Program Files (x86)\Intuit\QuickBooks 2013\FeaturesBridge.DLL
MOD - [2014/01/16 12:04:18 | 000,415,560 | ---- | M] () -- C:\Program Files (x86)\Intuit\QuickBooks 2013\FtuEngine.dll
MOD - [2014/01/16 12:04:06 | 000,176,968 | ---- | M] () -- C:\Program Files (x86)\Intuit\QuickBooks 2013\boost_serialization-vc90-mt-p-1_33.dll
MOD - [2014/01/16 12:04:04 | 000,269,128 | ---- | M] () -- C:\Program Files (x86)\Intuit\QuickBooks 2013\boost_regex-vc90-mt-p-1_33.dll
MOD - [2014/01/16 12:04:02 | 000,529,224 | ---- | M] () -- C:\Program Files (x86)\Intuit\QuickBooks 2013\BackupLib.dll
MOD - [2014/01/16 11:04:46 | 000,128,840 | ---- | M] () -- C:\Program Files (x86)\Intuit\QuickBooks 2013\QBProActiveCore.DLL
MOD - [2012/08/18 19:54:48 | 000,059,904 | ---- | M] () -- C:\Program Files (x86)\Intuit\QuickBooks 2013\zlib1.dll
MOD - [2010/05/21 11:00:52 | 000,783,680 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\STService.exe
MOD - [2010/05/21 10:59:16 | 000,079,168 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Local Backup\zlib1.dll
MOD - [2010/05/21 10:58:56 | 000,075,072 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Local Backup\STRegistry.dll
MOD - [2010/05/21 10:58:54 | 000,111,936 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Local Backup\STPE.dll
MOD - [2010/05/21 10:58:48 | 000,121,152 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Local Backup\STNLS.dll
MOD - [2010/05/21 10:58:46 | 000,128,320 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Local Backup\STLog.dll
MOD - [2010/05/21 10:58:42 | 000,234,816 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Local Backup\STFiles.dll
MOD - [2010/05/21 10:58:18 | 001,123,648 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Local Backup\libxml2.dll
MOD - [2010/05/07 19:37:40 | 000,126,808 | ---- | M] () -- C:\Program Files (x86)\Logitech\LWS\Webcam Software\ImageFormats\QJpeg4.dll
MOD - [2010/05/07 19:37:40 | 000,027,480 | ---- | M] () -- C:\Program Files (x86)\Logitech\LWS\Webcam Software\ImageFormats\QGif4.dll
MOD - [2010/05/07 19:36:54 | 000,340,824 | ---- | M] () -- C:\Program Files (x86)\Logitech\LWS\Webcam Software\QTXml4.dll
MOD - [2010/05/07 19:35:56 | 007,954,776 | ---- | M] () -- C:\Program Files (x86)\Logitech\LWS\Webcam Software\QTGui4.dll
MOD - [2010/05/07 19:35:44 | 002,143,576 | ---- | M] () -- C:\Program Files (x86)\Logitech\LWS\Webcam Software\QTCore4.dll
MOD - [2010/02/09 12:34:00 | 001,807,680 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
MOD - [2010/02/09 12:34:00 | 000,275,776 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\SdbShared.dll
MOD - [2010/02/09 12:34:00 | 000,152,896 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\SdbShared.XmlSerializers.dll
MOD - [2010/02/09 12:34:00 | 000,095,552 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\SdbUI.dll
MOD - [2010/02/09 12:34:00 | 000,058,688 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\BalloonWindow.dll
MOD - [2010/02/09 12:34:00 | 000,017,728 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\CppUtils.dll
MOD - [2009/10/15 02:10:28 | 000,498,160 | ---- | M] () -- C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
MOD - [2009/08/26 06:29:28 | 000,150,016 | ---- | M] () -- C:\Windows\SysWOW64\OemSpiE.dll
MOD - [2009/03/26 15:46:42 | 000,148,480 | ---- | M] () -- C:\Windows\SysWOW64\APOMngr.DLL
MOD - [2009/02/06 19:52:24 | 000,073,728 | ---- | M] () -- C:\Windows\SysWOW64\CmdRtr.DLL
 
 
========== Services (SafeList) ==========
 
SRV:64bit: - [2014/07/25 07:00:25 | 000,111,616 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\SysNative\IEEtwCollector.exe -- (IEEtwCollectorService)
SRV:64bit: - [2013/05/26 23:50:47 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2011/04/20 03:04:20 | 000,203,776 | ---- | M] (AMD) [Auto | Running] -- C:\Windows\SysNative\atiesrxx.exe -- (AMD External Events Utility)
SRV:64bit: - [2009/06/09 08:11:14 | 000,155,648 | ---- | M] (Stardock Corporation) [Auto | Running] -- C:\Program Files\Dell\DellDock\DockLogin.exe -- (DockLoginService)
SRV - [2014/08/12 04:26:01 | 001,820,184 | ---- | M] (AVG Secure Search) [Auto | Running] -- C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\ToolbarUpdater.exe -- (vToolbarUpdater18.1.9)
SRV - [2014/08/07 08:52:52 | 000,438,616 | ---- | M] (Garmin Ltd or its subsidiaries) [Auto | Running] -- C:\Program Files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe -- (Garmin Core Update Service)
SRV - [2014/07/08 15:04:14 | 000,262,320 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2014/05/12 07:24:42 | 000,860,472 | ---- | M] (Malwarebytes Corporation) [Auto | Running] -- C:\Program Files (x86)\MALWAREBYTES ANTI-MALWARE\mbamservice.exe -- (MBAMService)
SRV - [2014/05/12 07:24:40 | 001,809,720 | ---- | M] (Malwarebytes Corporation) [Auto | Running] -- C:\Program Files (x86)\MALWAREBYTES ANTI-MALWARE\mbamscheduler.exe -- (MBAMScheduler)
SRV - [2014/03/20 16:49:18 | 000,067,224 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2014/01/16 11:15:02 | 000,045,056 | ---- | M] (Intuit) [Auto | Running] -- C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe -- (QBCFMonitorService)
SRV - [2013/12/21 00:04:16 | 000,065,432 | ---- | M] (Adobe Systems Incorporated) [Auto | Running] -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2013/11/20 02:54:20 | 000,283,136 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe -- (avgwd)
SRV - [2013/10/23 09:15:08 | 000,172,192 | R--- | M] (Skype Technologies) [Auto | Stopped] -- C:\Program Files (x86)\Skype\Updater\Updater.exe -- (SkypeUpdate)
SRV - [2013/09/11 22:21:54 | 000,105,144 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2013/09/10 20:26:44 | 000,118,680 | ---- | M] (Mozilla Foundation) [On_Demand | Stopped] -- C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe -- (MozillaMaintenance)
SRV - [2013/07/04 15:53:10 | 004,939,312 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe -- (AVGIDSAgent)
SRV - [2012/08/18 19:55:30 | 001,248,256 | ---- | M] (Intuit Inc.) [Auto | Running] -- C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe -- (QBVSS)
SRV - [2012/08/18 19:55:02 | 000,061,440 | ---- | M] (Intuit Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe -- (QBFCService)
SRV - [2012/08/18 19:53:54 | 000,679,936 | ---- | M] (Intuit, Inc.) [On_Demand | Running] -- C:\Program Files (x86)\Intuit\QuickBooks 2013\QBDBMgrN.exe -- (QuickBooksDB23)
SRV - [2012/01/18 00:44:52 | 000,450,848 | ---- | M] (Logitech Inc.) [Auto | Running] -- C:\Program Files (x86)\Common Files\LogiShrd\LVMVFM\UMVPFSrv.exe -- (UMVPFSrv)
SRV - [2010/12/18 11:50:34 | 000,079,360 | ---- | M] (Creative Labs) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe -- (Creative Audio Engine Licensing Service)
SRV - [2010/08/10 18:41:45 | 000,016,680 | ---- | M] (Citrix Online, a division of Citrix Systems, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe -- (GoToAssist)
SRV - [2010/05/21 10:58:30 | 000,673,088 | ---- | M] (SoftThinks) [Auto | Running] -- C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe -- (SftService)
SRV - [2009/06/01 09:26:34 | 000,136,192 | ---- | M] (HP) [Auto | Stopped] -- C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe -- (HP LaserJet Service)
SRV - [2009/02/23 12:43:54 | 000,307,200 | ---- | M] (Creative Technology Ltd) [Auto | Running] -- C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe -- (CTAudSvcService)
SRV - [2007/05/31 10:11:54 | 000,443,784 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Windows\WindowsMobile\wcescomm.dll -- (WcesComm)
SRV - [2007/05/31 10:11:46 | 000,225,672 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Windows\WindowsMobile\rapimgr.dll -- (RapiMgr)
 
 
========== Driver Services (SafeList) ==========
 
DRV:64bit: - [2014/09/02 14:07:53 | 000,122,584 | ---- | M] (Malwarebytes Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\MBAMSwissArmy.sys -- (MBAMSwissArmy)
DRV:64bit: - [2014/08/12 04:26:01 | 000,050,976 | ---- | M] (AVG Technologies) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\avgtpx64.sys -- (avgtp)
DRV:64bit: - [2014/05/12 07:26:10 | 000,063,704 | ---- | M] (Malwarebytes Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\mwac.sys -- (MBAMWebAccessControl)
DRV:64bit: - [2014/05/12 07:25:56 | 000,025,816 | ---- | M] (Malwarebytes Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\mbam.sys -- (MBAMProtector)
DRV:64bit: - [2014/04/15 13:35:26 | 000,240,952 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\avgtdia.sys -- (Avgtdia)
DRV:64bit: - [2013/11/25 02:48:36 | 000,246,072 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Running] -- C:\Windows\SysNative\drivers\avgidsdrivera.sys -- (AVGIDSDriver)
DRV:64bit: - [2013/10/23 02:05:08 | 000,045,880 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\avgrkx64.sys -- (Avgrkx64)
DRV:64bit: - [2013/07/20 01:51:00 | 000,311,608 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\avgloga.sys -- (Avgloga)
DRV:64bit: - [2013/07/20 01:50:56 | 000,071,480 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\avgidsha.sys -- (AVGIDSHA)
DRV:64bit: - [2013/07/20 01:50:50 | 000,206,648 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Running] -- C:\Windows\SysNative\drivers\avgldx64.sys -- (Avgldx64)
DRV:64bit: - [2013/07/01 01:45:28 | 000,116,536 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\avgmfx64.sys -- (Avgmfx64)
DRV:64bit: - [2012/12/13 13:50:36 | 000,054,784 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
DRV:64bit: - [2012/08/23 08:10:20 | 000,019,456 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\rdpvideominiport.sys -- (RdpVideoMiniport)
DRV:64bit: - [2012/08/23 08:07:35 | 000,057,856 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2012/08/21 14:01:20 | 000,033,240 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV:64bit: - [2012/03/01 00:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2012/01/18 00:44:36 | 004,865,568 | ---- | M] (Logitech Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\LVUVC64.sys -- (LVUVC64)
DRV:64bit: - [2012/01/18 00:44:28 | 000,351,136 | ---- | M] (Logitech Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\lvrs64.sys -- (LVRS64)
DRV:64bit: - [2012/01/18 00:44:14 | 000,025,632 | ---- | M] (Logitech Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\lvbflt64.sys -- (CompFilter64)
DRV:64bit: - [2011/09/21 08:54:42 | 000,019,968 | ---- | M] (Windows ® Win 7 DDK provider) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbbulk.sys -- (usbbulk)
DRV:64bit: - [2011/04/20 03:44:50 | 009,319,936 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\atikmdag.sys -- (atikmdag)
DRV:64bit: - [2011/04/20 03:44:50 | 009,319,936 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atikmdag.sys -- (amdkmdag)
DRV:64bit: - [2011/04/20 02:22:34 | 000,306,176 | ---- | M] (Advanced Micro Devices, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atikmpag.sys -- (amdkmdap)
DRV:64bit: - [2011/03/11 00:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 00:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2010/11/20 07:33:35 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/05/07 19:43:30 | 000,030,304 | ---- | M] () [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\LVPr2M64.sys -- (LVPr2Mon)
DRV:64bit: - [2010/05/07 19:43:30 | 000,030,304 | ---- | M] () [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\LVPr2M64.sys -- (LVPr2M64)
DRV:64bit: - [2009/10/01 00:34:30 | 000,121,872 | ---- | M] (ATI Technologies, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\AtiHdmi.sys -- (AtiHdmiService)
DRV:64bit: - [2009/08/06 06:43:58 | 000,320,040 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\k57nd60a.sys -- (k57nd60a)
DRV:64bit: - [2009/07/13 19:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 19:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 19:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/07/09 02:00:00 | 000,055,280 | ---- | M] (Sonic Solutions) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\PxHlpa64.sys -- (PxHlpa64)
DRV:64bit: - [2009/06/10 14:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 14:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 14:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 14:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2009/05/06 03:34:52 | 000,639,512 | ---- | M] (Creative Technology Ltd.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\t3.sys -- (t3)
DRV:64bit: - [2009/05/05 12:00:28 | 000,016,440 | ---- | M] (Advanced Micro Devices Inc.) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\AtiPcie.sys -- (AtiPcie)
DRV:64bit: - [2007/07/16 15:29:33 | 000,023,064 | ---- | M] (Hewlett Packard) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\hpfx64fax.sys -- (HPFXFAX)
DRV:64bit: - [2007/07/16 15:29:23 | 000,020,504 | ---- | M] (Hewlett Packard) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\hpfx64bulk.sys -- (HPFXBULK)
DRV:64bit: - [2006/11/01 11:51:00 | 000,151,656 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\WimFltr.sys -- (WimFltr)
DRV - [2009/07/13 19:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)
 
 
========== Standard Registry (SafeList) ==========
 
 
========== Internet Explorer ==========
 
IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE:64bit: - HKLM\..\SearchScopes\{5E07132C-A2BA-4D2C-A155-0A695A416112}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE:64bit: - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...g}&sourceid=ie7
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...g}&sourceid=ie7
IE - HKLM\..\SearchScopes\{FF022E30-978E-4D5B-88F3-F69FB6A9698F}: "URL" = http://www.bing.com/...rc=IE-SearchBox
 
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.google.com/ie
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.com/ie
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://www.google.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.google.com/ie
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
IE - HKCU\..\SearchScopes,DefaultScope = {95B7759C-8C7F-4BF1-B163-73684A933233}
IE - HKCU\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...g}&sourceid=ie7
IE - HKCU\..\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}: "URL" = http://isearch.avg.com/search?cid={2A67E87C-14F2-45A1-A55D-3458062D08B8}&mid=c3e1c7b455b6dac0dc25abd02b996d66-901db7b80705abdd1cf1f18f66f50d2f4e5cf353&lang=en&ds=tc011&pr=sa&d=2011-12-07 01:22:15&v=15.2.0.5&pid=avg&sg=0&sap=dsp&q={searchTerms}
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local
 
========== FireFox ==========
 
FF - prefs.js..browser.startup.homepage: "http://www.google.com/"
FF - prefs.js..extensions.enabledAddons: %7Bc1a3e462-e8d6-11e2-8276-b8ac6f996f26%7D:3.0.1
FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.0
FF - user.js - File not found
 
FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_14_0_0_145.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_14_0_0_145.dll ()
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=:  File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin: C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\18.1.9\\npsitesafety.dll File not found
FF - HKLM\Software\MozillaPlugins\@Google.com/GoogleEarthPlugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF - HKLM\Software\MozillaPlugins\@google.com/npPicasa3,version=3.0.0: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll (Google, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF - HKCU\Software\MozillaPlugins\@Skype Limited.com/Facebook Video Calling Plugin: C:\Users\Janet\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll (Skype Limited)
FF - HKCU\Software\MozillaPlugins\amazon.com/AmazonMP3DownloaderPlugin: C:\Program Files (x86)\Amazon\MP3 Downloader\npAmazonMP3DownloaderPlugin10171.dll (Amazon.com, Inc.)
 
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\[email protected]r: C:\ProgramData\AVG Secure Search\FireFoxExt\18.1.9.799\ [2014/08/25 18:07:15 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 24.0\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2014/03/12 17:22:50 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 24.0\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins
 
[2013/02/21 20:02:25 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Janet\AppData\Roaming\mozilla\Extensions
[2013/07/09 14:33:14 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Janet\AppData\Roaming\mozilla\Firefox\Profiles\mmol96im.default\extensions
[2013/07/09 14:33:14 | 000,003,996 | ---- | M] () (No name found) -- C:\Users\Janet\AppData\Roaming\mozilla\firefox\profiles\mmol96im.default\extensions\{c1a3e462-e8d6-11e2-8276-b8ac6f996f26}.xpi
[2013/10/26 09:07:16 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\extensions
[2013/12/10 20:39:20 | 000,000,000 | ---D | M] (Skype Click to Call) -- C:\Program Files (x86)\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
[2013/10/26 09:07:16 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions
[2013/12/10 20:39:20 | 000,000,000 | ---D | M] (Skype Click to Call) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
[2013/10/26 09:07:16 | 000,000,000 | ---D | M] (Default) -- C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
[2013/10/01 12:27:47 | 000,003,728 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\avg-secure-search.xml
 
========== Chrome  ==========
 
CHR - default_search_provider:  (Enabled)
CHR - default_search_provider: search_url = 
CHR - default_search_provider: suggest_url = 
CHR - homepage: http://www.google.com/
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\PepperFlash\pepflashplayer.dll
CHR - plugin: Chrome Remote Desktop Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\pdf.dll
CHR - plugin: Adobe Acrobat (Enabled) = C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll
CHR - plugin: Java Deployment Toolkit 6.0.200.2 (Enabled) = C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
CHR - plugin: Java™ Platform SE 6 U20 (Enabled) = C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll
CHR - plugin: QuickTime Plug-in 7.7.3 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin.dll
CHR - plugin: QuickTime Plug-in 7.7.3 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin2.dll
CHR - plugin: QuickTime Plug-in 7.7.3 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin3.dll
CHR - plugin: QuickTime Plug-in 7.7.3 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin4.dll
CHR - plugin: QuickTime Plug-in 7.7.3 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin5.dll
CHR - plugin: QuickTime Plug-in 7.7.3 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin6.dll
CHR - plugin: QuickTime Plug-in 7.7.3 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin7.dll
CHR - plugin: AmazonMP3DownloaderPlugin (Enabled) = C:\Program Files (x86)\Amazon\MP3 Downloader\npAmazonMP3DownloaderPlugin10171.dll
CHR - plugin: AVG SiteSafety plugin (Enabled) = C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\14.2.0\\npsitesafety.dll
CHR - plugin: Google Earth Plugin (Enabled) = C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
CHR - plugin: Picasa (Enabled) = C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll
CHR - plugin: Google Update (Enabled) = C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll
CHR - plugin: Windows Live™ Photo Gallery (Enabled) = C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
CHR - plugin: iTunes Application Detector (Enabled) = C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll
CHR - plugin: Silverlight Plug-In (Enabled) = c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrl.dll
CHR - Extension: Google Drive = C:\Users\Janet\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf\6.3_0\
CHR - Extension: Google Voice Search Hotword (Beta) = C:\Users\Janet\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn\0.1.1.5023_0\
CHR - Extension: YouTube = C:\Users\Janet\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.6_0\
CHR - Extension: Google Search = C:\Users\Janet\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.20_0\
CHR - Extension: Skype Click to Call = C:\Users\Janet\AppData\Local\Google\Chrome\User Data\Default\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl\7.3.16540.9015_0\
CHR - Extension: AVG Security Toolbar = C:\Users\Janet\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof\18.1.0.443_0\
CHR - Extension: Google Wallet = C:\Users\Janet\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda\0.0.6.1_0\
CHR - Extension: Gmail = C:\Users\Janet\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\
 
O1 HOSTS File: ([2009/06/10 15:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2:64bit: - BHO: (Skype add-on for Internet Explorer) - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Skype Technologies S.A.)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (AVG Security Toolbar) - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\18.1.9.799\AVG Secure Search_toolbar.dll (AVG Secure Search)
O2 - BHO: (Skype Browser Helper) - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (AVG Security Toolbar) - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\18.1.9.799\AVG Secure Search_toolbar.dll (AVG Secure Search)
O3 - HKLM\..\Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - No CLSID value found.
O4:64bit: - HKLM..\Run: [HP Color LaserJet CM1312 MFP Series Fax] C:\Program Files (x86)\HP\HP Color LaserJet CM1312 MFP Series\hppfaxprintersrv.exe (Hewlett-Packard Company)
O4:64bit: - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
O4:64bit: - HKLM..\Run: [Windows Mobile Device Center] C:\Windows\WindowsMobile\wmdc.exe (Microsoft Corporation)
O4 - HKLM..\Run: []  File not found
O4 - HKLM..\Run: [APSDaemon] C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)
O4 - HKLM..\Run: [AVG_UI] C:\Program Files (x86)\AVG\AVG2013\avgui.exe (AVG Technologies CZ, s.r.o.)
O4 - HKLM..\Run: [Dell DataSafe Online] C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe ()
O4 - HKLM..\Run: [Desktop Disc Tool] c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe ()
O4 - HKLM..\Run: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe (Intuit Inc. All rights reserved.)
O4 - HKLM..\Run: [LWS] C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe (Logitech Inc.)
O4 - HKLM..\Run: [PDVDDXSrv] C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe (CyberLink Corp.)
O4 - HKLM..\Run: [SPIRunE] C:\Windows\SysWow64\SpiRunE.dll (Creative Technology Ltd.)
O4 - HKLM..\Run: [StartCCC] c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe (Advanced Micro Devices, Inc.)
O4 - HKLM..\Run: [VolPanel] C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe (Creative Technology Ltd)
O4 - HKLM..\Run: [vProt] C:\Program Files (x86)\AVG Secure Search\vprot.exe ()
O4 - HKCU..\Run: [Facebook Update] C:\Users\Janet\AppData\Local\Facebook\Update\FacebookUpdate.exe (Facebook Inc.)
O4 - HKCU..\Run: [GarminExpressTrayApp] C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe (Garmin Ltd or its subsidiaries)
O4 - HKCU..\Run: [GoogleDriveSync] C:\Program Files (x86)\Google\Drive\googledrivesync.exe (Google)
O4 - HKCU..\Run: [scatpr] "C:\Windows\System32\rundll32.exe" "C:\Users\Janet\AppData\Roaming\scatpr.dll",info_init File not found
O4 - HKLM..\RunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe (Softthinks)
O4 - Startup: C:\Users\Janet\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk =  File not found
O4 - Startup: C:\Users\Janet\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Replicator.lnk = C:\Program Files (x86)\Karen's Power Tools\Replicator\PTReplicator.exe (Karen Kenworthy)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O8:64bit: - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200 File not found
O8 - Extra context menu item: Add to Google Photos Screensa&ver - C:\Windows\SysWow64\GPhotos.scr (Google Inc.)
O9:64bit: - Extra Button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Skype Technologies S.A.)
O9 - Extra Button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll (Microsoft Corporation)
O9 - Extra Button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000009 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000009 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O15 - HKCU\..Trusted Domains: colostate.edu ([wsnet] https in Trusted sites)
O15 - HKCU\..Trusted Domains: ebay.com ([]* in Trusted sites)
O15 - HKCU\..Trusted Domains: ebay.com ([pages] http in Trusted sites)
O15 - HKCU\..Trusted Domains: fortlewis.edu ([webopus-devlp] https in Trusted sites)
O15 - HKCU\..Trusted Domains: hp.com ([www] * in Trusted sites)
O15 - HKCU\..Trusted Domains: pinnbank.com ([ebank] https in Trusted sites)
O16:64bit: - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O16:64bit: - DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O16:64bit: - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} http://office.micros...n/ieawsdc32.cab (Microsoft Office Template and Media Control)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} http://download.micr...heckControl.cab (Windows Genuine Advantage Validation Tool)
O16 - DPF: {33415AC7-AFFA-4D55-B41C-C64C0D07DFCA} http://h50203.www5.h...SWebManager.CAB (Hewlett-Packard Printer Diagnostics)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O16 - DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 69.144.127.53 68.116.46.115 71.9.127.107
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{678DF758-D40A-478A-BF1B-194130220BDE}: DhcpNameServer = 69.144.127.53 68.116.46.115 71.9.127.107
O18:64bit: - Protocol\Handler\grooveLocalGWS - No CLSID value found
O18:64bit: - Protocol\Handler\intu-help-qb6 - No CLSID value found
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\qbwc - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O18:64bit: - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll (Skype Technologies S.A.)
O18:64bit: - Protocol\Handler\viprotocol - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O18 - Protocol\Handler\intu-help-qb6 {6898B29B-BF49-43cb-A0B1-D0B9496AF491} - C:\Program Files (x86)\Intuit\QuickBooks 2013\HelpAsyncPluggableProtocol.dll (Intuit, Inc.)
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O18 - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O18 - Protocol\Handler\viprotocol {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\18.1.9\ViProtocol.dll (AVG Secure Search)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\GoToAssist: DllName - (C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll) -  File not found
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O22:64bit: - SharedTaskScheduler: {1984DD45-52CF-49cd-AB77-18F378FEA264} - FencesShellExt - C:\Program Files (x86)\Stardock\Fences\FencesMenu64.dll (Stardock)
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)
 
========== Files/Folders - Created Within 30 Days ==========
 
[2014/09/02 17:22:48 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\Janet\Desktop\OTL.exe
[2014/09/01 19:48:48 | 000,122,584 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\MBAMSwissArmy.sys
[2014/09/01 19:48:34 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
[2014/09/01 19:48:31 | 000,091,352 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbamchameleon.sys
[2014/09/01 19:48:31 | 000,063,704 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mwac.sys
[2014/08/12 04:38:40 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Garmin
[2014/08/11 18:06:25 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Skype
[6 C:\Windows\SysNative\*.tmp files -> C:\Windows\SysNative\*.tmp -> ]
[3 C:\Windows\SysWow64\*.tmp files -> C:\Windows\SysWow64\*.tmp -> ]
 
========== Files - Modified Within 30 Days ==========
 
[2014/09/02 17:22:40 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Janet\Desktop\OTL.exe
[2014/09/02 17:10:00 | 000,000,896 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2014/09/02 17:04:00 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2014/09/02 16:53:01 | 000,000,928 | ---- | M] () -- C:\Windows\tasks\FacebookUpdateTaskUserS-1-5-21-2574880452-1394879462-1675796071-1000UA.job
[2014/09/02 14:10:02 | 000,000,892 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2014/09/02 14:07:53 | 000,122,584 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\MBAMSwissArmy.sys
[2014/09/02 06:49:12 | 000,014,240 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2014/09/02 06:49:12 | 000,014,240 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2014/09/02 06:40:30 | 000,000,354 | ---- | M] () -- C:\Windows\tasks\ROC_JAN2013_TB_rmv.job
[2014/09/02 06:40:22 | 000,000,350 | ---- | M] () -- C:\Windows\tasks\AVG-Secure-Search-Update_JUNE2013_TB_rmv.job
[2014/09/02 06:40:13 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2014/09/02 06:40:08 | 3019,091,968 | -HS- | M] () -- C:\hiberfil.sys
[2014/09/01 19:53:02 | 000,000,906 | ---- | M] () -- C:\Windows\tasks\FacebookUpdateTaskUserS-1-5-21-2574880452-1394879462-1675796071-1000Core.job
[2014/09/01 19:48:34 | 000,001,108 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2014/08/28 03:20:02 | 000,492,056 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2014/08/26 18:37:37 | 000,016,384 | ---- | M] () -- C:\Users\Janet\Documents\ZbThumbnail.info
[2014/08/26 18:25:49 | 000,425,984 | ---- | M] () -- C:\Users\Janet\Desktop\w9.pdf
[2014/08/26 18:23:18 | 000,241,664 | ---- | M] () -- C:\Users\Janet\Documents\piano lessons flyer.pub
[2014/08/26 18:22:33 | 001,548,288 | ---- | M] () -- C:\Users\Janet\Documents\kcd-daddy.xcf
[2014/08/26 17:51:42 | 000,864,256 | ---- | M] () -- C:\Users\Janet\Documents\IMG_0273.JPG
[2014/08/26 17:51:41 | 000,417,792 | ---- | M] () -- C:\Users\Janet\Documents\house cleaner.pdf
[2014/08/26 17:51:40 | 000,417,792 | ---- | M] () -- C:\Users\Janet\Documents\house cleaner.jpg
[2014/08/26 17:49:40 | 003,665,920 | ---- | M] () -- C:\Users\Janet\Documents\cropped.jpg
[2014/08/26 17:49:34 | 000,262,144 | ---- | M] () -- C:\Users\Janet\Documents\bfr.pdf
[2014/08/26 17:49:34 | 000,040,960 | ---- | M] () -- C:\Users\Janet\Documents\bill-of-sale.pdf
[2014/08/26 17:49:33 | 002,699,264 | ---- | M] () -- C:\Users\Janet\Documents\batik-quilts-ebook.pdf
[2014/08/12 04:38:40 | 000,001,890 | ---- | M] () -- C:\Users\Public\Desktop\Garmin Express.lnk
[2014/08/12 04:26:01 | 000,050,976 | ---- | M] (AVG Technologies) -- C:\Windows\SysNative\drivers\avgtpx64.sys
[6 C:\Windows\SysNative\*.tmp files -> C:\Windows\SysNative\*.tmp -> ]
[3 C:\Windows\SysWow64\*.tmp files -> C:\Windows\SysWow64\*.tmp -> ]
 
========== Files Created - No Company Name ==========
 
[2014/09/02 06:44:39 | 000,425,984 | ---- | C] () -- C:\Users\Janet\Desktop\w9.pdf
[2014/08/12 04:38:40 | 000,001,890 | ---- | C] () -- C:\Users\Public\Desktop\Garmin Express.lnk
[2014/02/16 10:20:49 | 000,011,478 | ---- | C] () -- C:\Users\Janet\AppData\Local\recently-used.xbel
[2013/12/08 14:45:22 | 000,154,363 | ---- | C] () -- C:\Users\Janet\happy-family.jpg
[2013/11/10 22:40:48 | 000,003,730 | ---- | C] () -- C:\Program Files (x86)\Mozilla Firefoxavg-secure-search.xml
[2013/07/28 14:27:02 | 000,294,912 | ---- | C] () -- C:\Windows\SysWow64\ExportModeller.dll
[2013/07/28 14:27:02 | 000,229,376 | ---- | C] () -- C:\Windows\SysWow64\ISP2000.dll
[2013/07/28 14:27:02 | 000,049,223 | ---- | C] () -- C:\Windows\SysWow64\crtslv.dll
[2013/07/28 14:27:01 | 000,017,920 | ---- | C] () -- C:\Windows\SysWow64\implode.dll
[2013/07/28 14:26:48 | 000,000,124 | ---- | C] () -- C:\Windows\DP32.ini
[2013/07/28 14:26:48 | 000,000,079 | ---- | C] () -- C:\Windows\ADS.INI
[2012/12/30 13:51:12 | 000,000,090 | ---- | C] () -- C:\Windows\QBChanUtil_Trigger.ini
[2012/12/30 13:49:09 | 000,774,632 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2012/01/01 20:18:26 | 000,022,222 | ---- | C] () -- C:\Users\Janet\AppData\Roaming\Comma Separated Values (DOS).ADR
[2009/07/12 12:20:44 | 000,009,728 | ---- | C] () -- C:\Users\Janet\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2009/07/05 17:05:05 | 000,084,072 | ---- | C] () -- C:\Users\Janet\AppData\Local\GDIPFONTCACHEV1 (1).DAT
[2009/06/30 13:41:13 | 006,408,580 | -H-- | C] () -- C:\Users\Janet\AppData\Local\IconCache (1).db
 
========== ZeroAccess Check ==========
 
[2009/07/13 22:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini
 
[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
 
[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
 
[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64
 
[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2014/06/24 20:05:42 | 014,175,744 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2014/06/24 19:41:30 | 012,874,240 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 19:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 06:19:02 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 19:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
 
========== LOP Check ==========
 
[2012/08/01 19:34:43 | 000,000,000 | ---D | M] -- C:\Users\Janet\AppData\Roaming\Amazon
[2012/12/23 15:29:09 | 000,000,000 | ---D | M] -- C:\Users\Janet\AppData\Roaming\AVG2013
[2013/10/14 13:13:03 | 000,000,000 | ---D | M] -- C:\Users\Janet\AppData\Roaming\com.amazon.music.uploader
[2014/05/29 16:57:56 | 000,000,000 | ---D | M] -- C:\Users\Janet\AppData\Roaming\Garmin
[2012/02/21 19:46:33 | 000,000,000 | ---D | M] -- C:\Users\Janet\AppData\Roaming\Leadertech
[2012/11/04 09:29:41 | 000,000,000 | ---D | M] -- C:\Users\Janet\AppData\Roaming\Softplicity
[2012/12/30 14:06:21 | 000,000,000 | ---D | M] -- C:\Users\Janet\AppData\Roaming\Stardock
[2012/12/23 15:27:50 | 000,000,000 | ---D | M] -- C:\Users\Janet\AppData\Roaming\TuneUp Software
[2011/11/19 20:30:13 | 000,000,000 | ---D | M] -- C:\Users\Janet\AppData\Roaming\Windows Live Writer
 
========== Purity Check ==========
 
 
 
< End of report >
 

 


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#2
BrianDrab

BrianDrab

    Trusted Helper

  • Malware Removal
  • 3,583 posts

Hi. My name is Brian, and I would be happy to help. Before I can answer if your documents are recoverable we need to assess the damage.

 

I am currently in training and my posts will need to be reviewed by an expert, so expect a slight delay between posts.
 


- General Instructions -

  • Please read all instructions and fixes thoroughly. Read the ENTIRE post BEFORE performaning any steps so you understand all that needs to be done.
  • I would advise printing any instructions for easy reference as some of the fixes may require you to boot in Safe mode. Access to these instructions may not be available in Safe Mode.
  • Any fixes provided by myself are for this log file only and should not be used on any other systems.
  • Do not run any other removal software or perform updates other than the ones I provide, as it will complicate the cleaning process.
  • You have 4 days to reply to each post or the topic will be closed. You will be able to request that the topic be re-opened by sending me a PM (Personal Message) or PM a moderator.
  • Please feel free to ask any questions, especially if you are having problems with my instructions.


- Save ALL Tools to your Desktop-

 

All tools that I have you download should be placed on the desktop unless otherwise stated. If you are familiar with how to save files to the desktop then you can skip this step.

 

Since you are continuing with this step then I assume you are unfamiliar with saving files to your desktop. As a result it's easiest if you configure your browser(s) to download any tools to the desktop by default. Please use the appropriate instructions below depending on the browser you are using.

Chrome.JPGGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser.Settings.JPG Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

Firefox.JPGMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Settings.JPG Choose Options. In the downloads section, click the Browse button, click on the Desktop folder
and the click the "Select Folder" button. Click OK to get out of the Options menu.

IE.jpgInternet Explorer - Click the Tools menu in the upper right-corner of the browser. Tools.JPG Select View downloads. Select the Options link in the lower left of the window. Click Browse and
select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.

NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

 

- Finally Before We Start-

 

Removing malware is a complicated multiple step process, Please stay with me until I have declared your system clean. I strongly recommend you backup your personal files and folders. Although rare, attempting to remove malware can render your machine unbootable or cause data loss. Having backups of your data is your responsibility. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

 

 

 

Step#1 - Need the Extras log
On your desktop there should be a file named Extras.txt. Can you open this file and paste the contents as well?

 

Thank you.

 


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#3
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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