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Avira Reports RiceGen3, but will not remove file [Solved]


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#16
ruggie_uk

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Hi. This sounds like trusted sites and security in Internet explorer but we haven't changed anything to affect them.
 
Simplest cure would be to reset Internet Explorer to default.

Internet Explorer 11 Reset

  • Close all Internet Explorer windows that are currently open.
  • Open the desktop, and then tap or click the Internet Explorer icon on the taskbar. Changing your settings will affect both Internet Explorer and Internet Explorer for the desktop.
  • Tap or click the Tools button f2d3a394-a4c3-4747-989e-cf3f6b782b2f_43., and then tap or click Internet options.
  • Tap or Click the Advanced tab, and then tap or click Reset.
  • In the Reset Internet Explorer Settings dialog box, tap or click Reset.
  • When Internet Explorer finishes applying default settings, tap or click Close, and then tap or click OK. You'll need to restart your PC for these changes to take effect.

 

Are  you using a brother or Epson printer? There are utilities for both running so I need to know which one to remove from startup.


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#17
TomNeedsHelp

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Reset IE11.  Download of manual worked, this time.  Of course I rarely use IE, so do not know how/why settings changed.

 

We have a Networked Brother MFC in the home that is the primary printer.  There is also a Epson color printer occassionaly attached (it is wireless), but not always.  If that one is not "monitored" it will not break anything.  If I can find a convienent location I may eventually permanantly wire it into the network, but not at this time.


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#18
ruggie_uk

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There isn't much showing in the registry that should be causing any issues, but I have created a script to remove a few. Following the script there is a recommendation for a program called startuplite which will show you more entries that can be safely removed from startup. Once you have run the program, just disable the ones that aren't absolutely necessary and see if things improve.

First...

FRST Fix
If FRST.exe/FRST64.exe is not on your desktop, please download Farbar Recovery Scan Tool and save it to your desktop.

  • Download the attached and save it to your desktop <<< very important - it must be in the same location as FRST.exe/FRST64.exe
  • Right click frst.png and run as administrator. When the tool opens click Yes to the disclaimer.
  • Press the Fix button.
  • It will produce a log called fixlog.txt on your Desktop.
  • Please copy and paste the contents of that log back here.

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.
  •  

Then...
Startup Items
Please download StartupLite from http://downloads.mal...ile/startuplite to your desktop.

  • Right click startuplite.png and run as administrator.
  • Select the items you wish to disable then click continue

After reboot, is it any better?


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#19
TomNeedsHelp

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Startup Lite reported NO unneccessary programs found.

 

Rebooted, seemed to boot up much better.  Still takes about 3 minutes.  Of course, I remember when 3 minutes was blazing fast, how times change.

 

Fix log below.

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 24-09-2014
Ran by user at 2014-09-23 20:20:03 Run:2
Running from C:\Users\user\Desktop
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
start
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\browser\plugins\npMozCouponPrinter.dll (Coupons, Inc.)
C:\Program Files (x86)\mozilla firefox\browser\plugins\npMozCouponPrinter.dll
HKU\S-1-5-21-2062905526-1712026431-3041011506-1000\...\Run: [LightScribe Control Panel] => C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe [2363392 2009-08-20] (Hewlett-Packard Company)
HKU\S-1-5-21-2062905526-1712026431-3041011506-1000\...\Run: [Content Manager Tray App] => C:\Users\user\AppData\Roaming\MiTACCorporation\mgnContentManager\1.70.0.0\launchCM.exe [94208 2013-03-14] ()
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959176 2014-08-21] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [BCSSync] => C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe [91520 2010-03-13] (Microsoft Corporation)
end
*****************

FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\browser\plugins\npMozCouponPrinter.dll (Coupons, Inc.) => Error: No automatic fix found for this entry.
C:\Program Files (x86)\mozilla firefox\browser\plugins\npMozCouponPrinter.dll => Moved successfully.
HKU\S-1-5-21-2062905526-1712026431-3041011506-1000\Software\Microsoft\Windows\CurrentVersion\Run\\LightScribe Control Panel => value deleted successfully.
HKU\S-1-5-21-2062905526-1712026431-3041011506-1000\Software\Microsoft\Windows\CurrentVersion\Run\\Content Manager Tray App => value deleted successfully.
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\Adobe ARM => value deleted successfully.
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\BCSSync => value deleted successfully.

==== End of Fixlog ====

 

So what was wrong at first post? 


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#20
ruggie_uk

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You had some adware on your computer which was getting in the way but nothing too serious.

A bit of housekeeping and I think we are all done.

Step 1

Clear Cache/Temp Files
Download TFC by OldTimer to your desktop

  • Please right click TFC.exe tfc.png and select Run as Administrator.. (Note: If you are running on XP, just double click the file.
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Step 2

Good news, it looks like your system is now clean. A good workman cleans up after himself so let's now attend to that :D

Tool Removal

We need to remove the tools we've used during cleaning your machine

  • Download Delfix from here
  • Ensure Remove disinfection tools is ticked
    Also tick:
    • Activate UAC
    • Create registry backup
    • Purge system restore
    delfix-select.png
  • Click Run

The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply

Adobe Flash Player

Your flash player is out of date and needs updating to stay as secure as possible.

  • The best place to get Flash Player is from Adobe (click on Adobe to go there now).
  • Uncheck the optional offer and then click the install now button

Java
Most security experts and the US CERT (part of the US Homeland Security) now recommend that users uninstall Java from their systems; if you don't have any programs that need Java on your system, you are safe to do this. You can read some of the articles on this here and here. I strongly suggest you uninstall Java unless you need it run certain software; in that case I would recommend that you disable or unplug Java from your web browsers and only enable it when you need it.

To disable / unplug Java in your browsers:

To uninstall Java (on Win7):

  • Click Start and then click Control Panel.
  • If you need to, click View by: and select either Large Icons or Small Icons.
  • Click on Programs and Features.
  • Scroll down until you find Java and click on it to select that program.
  • (Older versions of Java may appear in the program list as J2SE, Java 2, Java SE or Java Runtime Environment.)
  • Click Uninstall.
  • If more than one version of Java shows in your program list, you should repeat the selection and uninstall until all of them are removed.

To check for the latest version of Java and installation steps:

  • Go to java.com and click on Do I have Java?.
  • On the next page, click on Verify Java Version.
  • If you get a security pop up entitled "Do you want to run this application?" with the Name: Java Detection and Publisher: Oracle America, Inc., click Run.
  • Follow the recommendations (if any) on the results screen.
  • If there is a new version (or none at all on your system), there will be a button on the page showing Agree and Start Free Download. Click on it to update or install Java.
  • The site will start a download of jxpiinstall.exe. Save the file to your desktop.
  • When the download is finished, close your browser.
  • Right click on the jxpiinstall.exe and select Run as Administrator.
  • On the opening window, check Change destination folder and then click Install>.
  • The program will now download the rest of the files needed to install Java.
  • On the Destination Folder window, click Next>.
  • On the next window, the install will present you the option of adding additional software (this is known as Foistware).
  • Uncheck the Set and keep Ask as my default search provider.
  • Uncheck the Install the Ask Toolbar.
  • Click Next> to finish the install.
  • When the installation is finished, you will be taken to a web page that will check to see if Java is working properly.

Keep your machine updated

Due to the ever-present tide of malware, it is important to ensure your computer is kept up-to-date to minimize the risk of future infection. An important step is to ensure that automatic updates are enabled.


To enable automatic updates:

Windows 7
To turn on Automatic Updates yourself, follow these steps:

  • Click Start, type Windows update in the search box, and then click Windows Update in the Programs list.
  • In the left pane, click Change settings.
  • Select the option that you want.
  • Under Recommended updates, select the Give me recommended updates the same way I receive important updates or Include recommended updates when downloading, installing, or notifying me about updates check box, and then click OK.

It is recommended to install an anti-malware to help prevent reinfection.
Below are some free ones that can help keep you clean.

Malwarebytes AntiMalware

As you have installed Malwarebytes, I recommend that you keep this program and use it to help you stay clean.

The free version will scan your computer and fix the problems it finds but will not provide real-time protection. You must scan regularly to find any threats.
Consider purchasing the full version for active monitoring of threats.



Update Other Programs

Alongside keeping Windows updated, other programs installed on your computer should also be kept current as they too can introduce security risks.

Filehippo Update Checker will scan your computer for out of date programs and provide download links for the updates. This is worth doing on a regular basis.

Recommended Programs

Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed. CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system.Web Of Trust is a browser add-on designed to alert the user before interacting with a potentially malicious website. It will highlight green if a site is known to be safe.
Adblock is a firefox browser add-on that blocks annoying banners, pop-ups and video ads.

General Advice

  • When browsing the internet, look closely at the links you click on. Some aren't always what they seem
  • Avoid Peer to Peer file sharing utilities, these are a minefield of malware infections.
  • Don't open email attachments unless you are expecting them. Even an email from your best friend can be infected, they might not have sent it.
  • Pay attention when installing a program to your computer, particularly to any check boxes that may appear during installation, it is common for unwanted software to be installed in this way.

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#21
TomNeedsHelp

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Delfix Log

 

# DelFix v10.8 - Logfile created 24/09/2014 at 22:41:25
# Updated 29/07/2014 by Xplode
# Username : user - BUNTING-LIVRM
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)

~ Activating UAC ... OK

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\user\Desktop\FRST-OlderVersion
Deleted : C:\Users\user\Desktop\adwcleaner_3.310.exe
Deleted : C:\Users\user\Desktop\aswmbr.exe
Deleted : C:\Users\user\Desktop\esetsmartinstaller_enu.exe
Deleted : C:\Users\user\Desktop\Fixlog.txt
Deleted : C:\Users\user\Desktop\FRST.txt
Deleted : C:\Users\user\Desktop\FRST64.exe
Deleted : C:\Users\user\Desktop\JRT.exe
Deleted : C:\Users\user\Desktop\MBR.dat
Deleted : C:\Users\user\Desktop\OTL.exe
Deleted : C:\Users\user\Desktop\SecurityCheck.exe
Deleted : C:\Users\user\Desktop\TFC.exe
Deleted : HKLM\SOFTWARE\OldTimer Tools
Deleted : HKLM\SOFTWARE\AdwCleaner
Deleted : HKLM\SOFTWARE\Swearware
Deleted : HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ASWMBR

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #310 [Windows Update | 09/24/2014 03:14:15]

New restore point created !

########## - EOF - ##########
 

 

Updated the Flashplayer

 

Think I uninstalled JAVA from the browsers.  Not sure about IE or the computer.

 

Unchecky installed.

 

Is it worth it for the CryptoPrevent?  Just wondering.

 

File Hippo I have usaed before.  Don't know when it was deleted.  But, installed this newest version, and it almost looks like adware.  Suggesting other apps.  Is this now normal, or did I download the wrong file?

 

Thanks for all of your help.

 

Tom


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#22
ruggie_uk

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If you downloaded from the link I provided, all it does is open a webpage with a list of the programs that need updating.

It doesn't offer any other programs or contain adware of any kind.


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#23
TomNeedsHelp

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Actually, the link takes me to the FileHippo.com website where no scan is offered, just a "Stand Alone" program tha scans your system for out of date programs.  And, the program itself offers AVG for download, as well as other "suggestions"

 

Other than that, everything seems to be running normal.


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#24
Dakeyras

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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