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W8.1 Asus ultrabook - update/freeze/downgrade to W8 issue

W8.1; udpate error

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#16
elsavako

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HII,

 

I thought I did download the update... W gave an error after I upgraded to 8.1

I have Asus ultrabook UX32A

 

thank you!!


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#17
SleepyDude

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HII,
 
I thought I did download the update... W gave an error after I upgraded to 8.1
I have Asus ultrabook UX32A
 
thank you!!

 
Did you download the driver from the Asus website and install after the Windows 8.1 Upgrade?
 
If not download the latest driver here and install.


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#18
elsavako

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HII no I downloaded from Intel website :)

 

 

In your folder I clicked chose install and set-up and something got installed successfully :) do I need to go through Install - data - windows installer packages (for wifi, BTHS, and Wifi)?


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#19
SleepyDude

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No usually the installer will update all the associated drives included on the package.


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#20
elsavako

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well I went through anyways and restarted as prompted... and again it took 10 mins to restart. Hopefully driver update will solve freezing problem, but would you know why does it take so long to restart? thanks!


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#21
SleepyDude

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Do you have Avira Antivirus installed?

 

Let's check some windows critical services...

 

Download Farbar Service Scanner and save the file to the Desktop.

  • Run FSS from the Flash Drive
  • Check all the options
  • click Scan

Post the generated log in your reply.

 


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#22
elsavako

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Hi, yes I just installed Avira after all these problems began at the suggestion of the friend.... here's the log, seems nothing is wrong? I guess WD is off because Avira is on?

 

Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****

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#23
SleepyDude

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Hi,
 
The log is ok.
 
Lets run a System Check...

Press windows8_key.png + X and click Open Command Prompt (Admin)
type:

sfc /scannow

If everything is OK it should say something like "No integrity violations found"

 

if it doesn't say "No integrity violations found" them do this:

  • In the command prompt window, type or Copy & Paste the following:
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
  • Close the command prompt.
  • Attach to your post the sfcdetails.txt file that was just placed on your Desktop
  • You can safely delete the sfcdetails.txt file afterwards if you like

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#24
elsavako

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HII, I had to type, copying didn't work :)

 

It says: cannot open [SR]  :headscratch:


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#25
SleepyDude

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Hi,

 

HII, I had to type, copying didn't work :)

 

It says: cannot open [SR]  :headscratch:

 

Lets do it step by step...

 

Did sfc /scannow run? Did it report problems?


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#26
elsavako

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thanks for your patience! :)

 

None that I can see.. it just says what different type of scans do and how to repair but no error as such. 

 

  unfortunately can't copy to show you :(


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#27
SleepyDude

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  unfortunately can't copy to show you :(

 

Yes you can, take a screenshot of the window and attach to your post.


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#28
elsavako

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darn, I feel like 3 year old :)

 

result attached (or think so.. :))


Edited by elsavako, 18 September 2014 - 09:41 AM.

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#29
SleepyDude

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darn, I feel like 3 year old :)

 

 

Not at all.


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#30
elsavako

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and now? :)

Attached Thumbnails

  • cmd 1.PNG

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