PC keeps restarting (BSOD) and sometimes won't boot (Resolved)
Posted 19 December 2014 - 04:54 PM
Posted 19 December 2014 - 04:59 PM
Try uninstalling Chrome and installing FF from here
Posted 19 December 2014 - 05:01 PM
When I rebooted chrome was uninstalled gain and I just tried playing a basic windows game (Solitaire) and after a minute or so windows froze up again. Then when waiting to log in I got the clock interrupt BSOD.
**Edit** It seems that idling on the desktop works fine now but after doing something after being idle causes a reboot.
After a restart I managed to get this error report from windows if it helps:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
Edited by JoeBenyon, 19 December 2014 - 05:54 PM.
Posted 20 December 2014 - 02:27 AM
We will need to see the dump file.
Start the computer in safe mode with networking.
Go to C:\Windows\Minidump\121914-37549-01.dmp
Drag it to the desktop.
Zip up the file.
Attach the zipped file in your next reply.
Posted 21 December 2014 - 12:25 AM
I don't have the Debugging tools on my computers, so will get help from another member.
In normal mode, can you run IE without getting crashes?
Posted 21 December 2014 - 05:54 AM
No I can't, it froze once whilst trying to send an email with just IE open.
Posted 21 December 2014 - 05:35 PM
Posted 22 December 2014 - 09:16 AM
Thanks Phillpower2 for the interposition and the troubleshooting link.
Posted 22 December 2014 - 05:28 PM
Yes, IF, a fail after performing step 7, given that you have tried extensive hardware test.
"7) As the last of the non-invasive troubleshooting steps, perform a "vanilla" reinstallation of Windows: just the OS itself without any additional applications, games, utilities, updates, or new drivers - NOTHING AT ALL that is not sourced from the Windows 7 disc. Should that fail to mitigate the 0x124 problem, jump to the next steps. Otherwise, if you run the "vanilla" installation long enough to convince yourself that not a single 0x124 crash has occurred, start installing updates and applications slowly, always pausing between successive additions long enough to get a feel for whether the machine is still free from 0x124 crashes. Should the crashing resume, obviously the very last software addition(s) may be somehow linked to the root cause."
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users