[antonia.laura]

Hello community!

I'm a Masters student evaluating technologies that will innovate corporate reception & security services in the facility management industry. Your response will be invaluable. We are seeking best practices that will make people like YOU happy and productive at work!


a) Robots to welcome, guide, and act as security guards

b) Bracelets measuring biometric features, which can guide you inside buildings, allow you to pay in canteen and act as a security/access badge. Less physical guards are necessary, rooms can only be opened with bracelet, biometric code difficult to crack or cheat with.

c) Beacons (sensors which communicate with mobile apps) to guide people through building (inside GPS) and to measure traffic in building to economize energy usage (light, heating) and cleaning

d) Advanced HotSOS ( a programm where you can enter requests/questions and they are immediately directed to those responsible for this area

e) Multitaction screen: it can replace a physical receptionist

as it can validate photos (and possibly fingerprints) registered in advance (via app) and validate QR codes sent in advance substituting access badges (if photos match then QR code is unlocked and one can proceed to turnstiles). The screen also gives information and it allows you to talk to a offsite receptionist (like skype) or talk to the meeting host directly. Also when QR code is unlocked the meeting room is sent a message to set itself up (lights and aircon turn on, projector etc.)

f) On demand tracking service linked to company security services to “accompany” late working employees (either with phone or bracelet) to their car or public transport

g) Google Glasses for receptionists to be more mobile (google glasses can recognize faces and they can immediately welcome guests personally, they can look things up, cross check information given up front via app. Or clients can wear them (no physical receptionist needed anymore) google glasses can guide them with the help of augmented reality, they can speak to an off site receptionist, if physical reception assistance is needed one designated employee can be alerted who can help out the guest

h) Self cleaning mats/carpet in the reception area so that less dirt enters the building and ultimately less cleaning will be necessary

I) integrated App allowing to insert all the information that would otherwise be requested at the reception desk upon visiting an office building. It allows to place special requests (beamer needed, printer needed, flipchart needed, etc.) and pre order meal options (I want salad or a burger for lunch, I take my coffee black, etc.). It allows taking a picture of yourself (possibly also save your fingerprint) in order to receive an access pass upon arrival if there is no physical receptionist on site. The app also has an “inside building” GPS system integrated, so that the smartphone or tablet can guide the guest to the meeting room or other offices. The app alerts the user in case your meeting partner is held up and delays occur. Information about that meeting (notes etc.) can also be saved to that appointment in the app.

j) Integrated Operating System acting as personal assistants. One will communicate with e.g. Siri just as one would do with a secretary today. The system knows you and your preferences. The firm itself will have an operating system and each employee will have its own. These operating systems will all communicate with each other, rendering a human physical receptionist unnecessary.

Any thoughts/ideas/additions to these ideas would be greatly appreciated and would help us enormously in our research!! Thank you!