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Need help, have multiple pop-ups and probably a virus too


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#181
zep516

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Hello


Close all open applications and try again. Make sure your browser is closed after you download flash to the desktop and any other application for that matter

Use the link below:


http://fpdownload.ma...lash_player.exe


This link just provides additional information for you.

http://helpx.adobe.c...er-firefox.html

Joe
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#182
juglar21

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Also, just tried to install the flash player on a 2 month old (new) desktop and it did not work either. Double clicking the exe file didn't amount to much, so I wonder

if that link is somehow corrupt?

 

J.


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#183
juglar21

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How about if I set the computer back to the factory settings?

 

Thanks, J


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#184
zep516

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Restore the computer back to factory settings is a great idea. Doing that is just like reinstalling windows you realize that right, you would loose all your data, and you would be starting all over again.

Do you know how to do it on this computer ?

Sometimes there is a partition on the drive, sometimes you need a disk to do it. Do you have any discs ?

Again what is the make and model. That way we can find out how it is done on this particular computer.

Joe
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#185
juglar21

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Hi Joe,

 

I realize that I would loose all the data, but that is not too bad!

 

 

here is some info that might help:

 

Inspiron 14R (N4010, Early 2010)

Service Tag: 825ZBN1 | Express Service Code: 17545237165

 

MS Windows 7    64 bit

 

 

you ask, "Do you have any discs ?"

 

Not sure what you mean, but I have an external hard drive upon which I could copy the important bits.

 

Went to the Dell homepage and their forum and posted the question wrt how to reset to factory settings,

so hopefully will get a good reply.

 

Thanks, and best, J


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#186
juglar21

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Hi Joe,

 

it took me around a dozen attempts to finally get into the 'safe mode', so will now click on 'Repair'

and hopefully the computer will work better than.

 

Thanks, J


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#187
juglar21

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Hi Joe,

 

I did it and it worked  :)

 

Now I have sound, can download and install things like Skype or Open Office and computer works fast and fine.

So again, I thank you ever so much and I gues you can close this thread and then I make a donation.

 

best, Juglar21


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#188
juglar21

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Hello,

 

I just had the most awesome help from zep516 and my computer is now running suuuuuuuuuuuuuuuuuuuuuuuuuuper  :)

 

And I installed Microsoft Essentials to protect it, but I guess there are a few other things that would be good to put on my computer!

I am pretty sure you have a thread about that somewhere here, but I could not find it, so if anybody please could help the

blind man, I would be very greatful.

 

Many thanks, Juglar 21


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#189
zep516

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Hello,

You restored to factory settings is that what you did ?

Joe
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#190
juglar21

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Yes, I did restore to factory settings and am very happy.

 

Thanks, J.


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#191
juglar21

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And, btw, I think on your website you have a thread about what software one should have to protect the computer.

Can you please post me the link or say where I would find that?

 

Thanks again, J.


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#192
zep516

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OK,

You need to visit windows up date and get all the up dates required have you done that ?



You usually get infected because your security settings are too low.

Here are a number of recommendations that will help tighten them, and which will contribute to making you a less likely victim:

Safe Computing Practices please read Here

Thanks
Joe :)
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#193
juglar21

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Hi Joe,

 

tried to update Windows, but am getting an error message. Will work on it and come back to you asap.

 

Thanks, J.


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#194
zep516

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Hello,

Post the exact error message you're getting if you have not resolved this problem.

Joe
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#195
juglar21

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Hello Joe,

 

the message is:

 

Windows could not search for new updates

An error occurred while checking for new updates for your comuter.

Error(s) found:

 

Code 80070424

 

so far I didn't manage to find a solution.

 

Thanks, J.


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